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Collections Jobs in Lansing, MI (NOW HIRING)

Robert Half

Accounting Manager

Charlotte, MI · On-site

$80K - $100K/yr

Oversee customer collections and help establish effective processes for managing past-due accounts * Ensure vendors and suppliers are paid accurately and on time * Review and improve processes ...

SHM LLC

Accounts Receivable

Okemos, MI · On-site

$20/hr

In addition to collections, this role will be responsible for reviewing and cleaning up resident ledgers to ensure account balances are accurate and properly documented. Key Responsibilities * Take ...

New

Group Five Management

Property Manager

Lansing, MI

... collections, resident services, maintenance, revenue enhancement, and capital improvements. Qualifications and Required Experience: Minimum of three years of experience in multi-family management.

MediLodge

Business Office Manager

East Lansing, MI · On-site

Responsible for ensuring collections of balances due from residents while in the facility. * Manages the Medicaid pending application and conversion process to ensure timely resolution. * Responsible ...

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Collections information

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$30

How much do collections jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collections in Lansing, MI is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.38 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Lansing, MI?

The most popular types of Collections jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Collections jobs?

Cities near Lansing, MI with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Lansing, MI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,283 per year, or $21.8 per hour.

Premium Collections Specialist

Auto-Owners Insurance

Lansing, MI • On-site

$18.75 - $25.25/hr

Full-time

Retirement, PTO

Posted 6 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

23rd of 315 rated insurance

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level Premium Collections Specialist professional to join our team. The position requires the person to:
  • Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
  • Apply payments to proper accounts.
  • Research and resolve inquiries, and communicate results by telephone or written correspondence to insured, agent, or other departments.
  • Make computer inquires and entries.
  • Research and correct processing problems.
  • Update and maintain records according to established guidelines.

Desired Skills & Experience
  • High school diploma or general education degree (GED) or equivalent related work experience
  • Experience working at an insurance agency preferred
  • Excellent oral and written communication skills
  • Ability to handle multiple assignments

Benefits
Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
#LI-BK1 #LI-Hybrid

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