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Collections Jobs in Itasca, IL (NOW HIRING)

OSP LP

MORTGAGE COLLECTIONS SPECIALIST

Palatine, IL · On-site

$18.50 - $25.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Primary Position Objective The Collections Specialist supports the management of delinquent mortgage loans through proactive borrower outreach, payment collection efforts, account research, and ...

circa

Credit and Collections Manager

Skokie, IL

$98K - $124K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners with Sales, customer service, returns and senior business leaders to deliver exceptional credit and collections management. This role will manage direct reports in the day-to-day ...

octavegroup

Credit & Collections Specialist

Schaumburg, IL · Hybrid

$18.25 - $24.50/hr

  • Medical

  • Life

  • Retirement

Collections Specialist Location: Schaumburg, IL | Hybrid - up to 50% remote Your mission at TouchTunes TouchTunes is looking for a Collections Specialist to join our Accounts Receivable team. You'll ...

OSP LP

MORTGAGE COLLECTIONS SPECIALIST

Palatine, IL · On-site

$18.50 - $25.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Primary Position Objective The Collections Specialist supports the management of delinquent mortgage loans through proactive borrower outreach, payment collection efforts, account research, and ...

TouchTunes

Credit & Collections Specialist

Schaumburg, IL · On-site

$52K - $60K/yr

  • Medical

  • Life

  • Retirement

Collections Specialist Location: Schaumburg, IL | Hybrid - up to 50% remote Your mission at TouchTunes TouchTunes is looking for a Collections Specialist to join our Accounts Receivable team. You'll ...

octavegroup

Credit & Collections Specialist

Schaumburg, IL · Hybrid

$18.25 - $24.50/hr

  • Medical

  • Life

  • Retirement

Collections Specialist Location: Schaumburg, IL | Hybrid - up to 50% remote Your mission at TouchTunes TouchTunes is looking for a Collections Specialist to join our Accounts Receivable team. You'll ...

Matson

Credit & Collections Representative

Downers Grove, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Credit & Collections Representative , you'll play a vital role in protecting the company's financial health by managing customer receivables, resolving billing issues, and helping ensure timely ...

matson

Credit & Collections Representative

Downers Grove, IL · On-site

$40K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Credit & Collections Representative , you'll play a vital role in protecting the company's financial health by managing customer receivables, resolving billing issues, and helping ensure timely ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

$60K - $62K/yr

Position Summary The Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...

J&J Ventures

Collections Security Officer

Hickory Hills, IL · On-site

$18.85 - $23.56/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The mission of the Collections Security Officer is to execute video gaming collections. This position requires carrying a firearm. Successful candidates must be 21 years or older, have a ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL

$18.25 - $24.75/hr

Position Summary The Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...

CFS

Collections Administrator

Itasca, IL

Legal Collections Administrator Step into a fast-paced legal operations role where your attention to detail and litigation knowledge directly support case outcomes. This is a great opportunity to ...

Sterling Engineering Inc.

Collections Manager

Chicago, IL · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collections Manager Location : Chicago, IL (Fully Onsite) Pay Rate : $80K-$100k based on experience Benefits : Medical, Dental, Vision, PTO, 401K *Must come from distribution or manufacturing ...

Rewards Network

Collections Specialist (Hybrid)

Chicago, IL · Hybrid

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Collections Specialist drives resolution across a portfolio of recovery accounts by securing payments, settling balances, and resolving complex account issues in a fast-paced, high ...

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All JobsCollections JobsCollections Jobs in Itasca, IL

Collections information

See Itasca, IL salary details

$12

$20

$29

How much do collections jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for collections in Itasca, IL is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.41 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are the most commonly searched types of Collections jobs in Itasca, IL?

The most popular types of Collections jobs in Itasca, IL are:

What are popular job titles related to Collections jobs in Itasca, IL?

For Collections jobs in Itasca, IL, the most frequently searched job titles are:

What job categories do people searching Collections jobs in Itasca, IL look for?

The top searched job categories for Collections jobs in Itasca, IL are:

What cities near Itasca, IL are hiring for Collections jobs?

Cities near Itasca, IL with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Itasca, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,471 per year, or $20.9 per hour.

MORTGAGE COLLECTIONS SPECIALIST

OSP LP

Palatine, IL • On-site

$18.50 - $25.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description


About AmeriNat

AmeriNat is a nationally recognized provider of loan servicing, asset management, compliance monitoring, and related administrative services supporting affordable housing, economic development, and community investment programs. For over 50 years, AmeriNat has partnered with state and local governments, nonprofit organizations, financial institutions, and private investors to administer complex portfolios throughout the United States. Today, AmeriNat services approximately $13 billion in loans and supports more than 300 clients nationwide through a team of more than 100 professionals dedicated to delivering exceptional service, operational excellence, and innovative solutions. AmeriNat’s client-centric culture, commitment extensively to affordable housing and economic development, and reputation for exceptionally good servicing make it a unique and rewarding place to build a career.

Primary Position Objective

The Collections Specialist supports the management of delinquent mortgage loans through proactive borrower outreach, payment collection efforts, account research, and delinquency resolution activities. The position primarily manages delinquent accounts through approximately 90 days delinquent and coordinates referral of appropriate accounts to the Loss Mitigation department when additional assistance options may be beneficial.

Major Duties and Responsibilities
  • Contact borrowers regarding past due mortgage payments through inbound and outbound communications.
  • Manage assigned delinquency queues and collection activities within established service standards.
  • Discuss account status, payment history, delinquency causes, and available resolution options with borrowers.
  • Collect payments and document payment commitments, borrower intentions, and account activity within servicing systems.
  • Negotiate payment arrangements and delinquency resolution options consistent with established procedures and servicing requirements.
  • Research account activity, payment history, correspondence, and servicing records to support collection efforts and borrower inquiries.
  • Monitor delinquency reports, queues, worklists, and exception items requiring follow-up.
  • Identify borrowers who may benefit from loss mitigation assistance and facilitate referral to the Loss Mitigation department.
  • Respond to borrower inquiries regarding account status, payment options, delinquency status, and general servicing questions.
  • Coordinate with internal departments to resolve account issues and support borrower assistance efforts.
  • Utilize servicing systems, dialer platforms, workflow tools, reporting applications, and technology solutions to manage responsibilities efficiently.
  • Assist with testing activities, procedure updates, process improvements, and special projects as assigned.
Additional Expectations
  • Deliver exceptional customer service that reflects AmeriNat's commitment to maintaining industry-leading borrower and client satisfaction.
  • Approach borrower interactions with professionalism, empathy, active listening, and a solution-oriented mindset.
  • Support AmeriNat's client-centric culture through responsiveness, accuracy, transparency, and service quality.
  • Treat borrowers with dignity and respect while maintaining accountability for collection objectives.
  • Participate as an active team member and support department objectives.
  • Communicate effectively and professionally in verbal and written interactions.
  • Share constructive feedback and ideas that support continuous improvement.
Supervisory Requirements

None.

Independent Judgment

Exercise sound judgment when researching delinquent accounts, borrower concerns, payment arrangements, and collection-related issues while applying established procedures and escalating unusual situations appropriately.

Requirements & Qualifications
  • Minimum of 12 months of collections, mortgage servicing, financial services, banking operations, call center, customer service, or related experience.
  • Two or more years of collections or mortgage servicing experience preferred.
  • High school diploma or equivalent required; associate degree or higher education preferred.
  • Black Knight MSP experience preferred.
  • Strong customer service, interpersonal communication, listening, and negotiation skills.
  • Ability to follow established procedures, documented workflows, client requirements, investor guidelines, and servicing standards.
  • Working knowledge of Microsoft Outlook, Word, and Excel.
  • Bilingual English/Spanish considered a plus.
Physical Requirements

Sedentary office environment with frequent computer use, communication, repetitive hand motions, and occasional lifting of up to 10 pounds.

This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.

AmeriNat will consider qualified applicants in a manner consistent with local “Fair Chance” ordinances. AmeriNat is an Equal Opportunity Employer.