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Collections Jobs in Goodyear, AZ (NOW HIRING)

City of Surprise, AZ

COLLECTIONS OPERATOR I

Surprise, AZ · On-site

$28.53 - $42.79/hr

This is the entry level of the Collections Operator series. EDUCATION and/or EXPERIENCE High School Diploma, or G.E.D., and one year of relevant wastewater collection system experience. Additional ...

company122

Collections Clerk

Buckeye, AZ · On-site

$21 - $23/hr

Seeking an experienced Accounts Receivable/Collections Clerk* Job Summary: Collect Accounts Receivable invoices for all company accounts which are at 30 days or more aging or prepaid accounts. Job ...

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All JobsCollections JobsCollections Jobs in Goodyear, AZ

Collections information

See Goodyear, AZ salary details

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How much do collections jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collections in Goodyear, AZ is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.51 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Goodyear, AZ? The most popular types of Collections jobs in Goodyear, AZ are:
What job categories do people searching Collections jobs in Goodyear, AZ look for? The top searched job categories for Collections jobs in Goodyear, AZ are:
What cities near Goodyear, AZ are hiring for Collections jobs? Cities near Goodyear, AZ with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Goodyear, AZ as of July 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $43,622 per year, or $21 per hour.

Collections Specialist - Start Date 8/17/26

Upgrade

Phoenix, AZ

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

About the Role:

As a Collections Specialist, you will engage with our customers by phone and email providing the best-in-class service related to the status of accounts, payments and other concerns, while simultaneously supporting the rest of the floor in elevated tasks. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.
Starting Pay: $22.00 + Bonus Potential
Start Date: August 17, 2026

Available Shifts:

  • Monday - Friday 5:00 AM - 2:00 PM
  • Monday - Friday 10:00 AM - 7:00 PM
  • Saturday - Tuesday 6:00 AM - 5:00 PM (4 X 10)
  • Wednesday - Saturday 6:00 AM - 5:00 PM (4 X 10)

What You'll Do:

  • When needed, answer incoming customer calls and emails regarding billing issues, service questions and general concerns
  • Be a daily key contributor to improving training and development by assessing new hire performance and setting expectations
  • Share your wealth of knowledge with the rest of the floor to improve team-performance and reinforce best practices
  • Reinforce superior quality assurance results and provide real-time coaching for the agents
  • Help set and maintain goals for the floor
  • Assist supervisors with elevated tasks
  • Coming to work with a positive outlook contributing to Upgrade's already enjoyable environment
  • Work to resolve customer escalations by building rapport and finding creative solutions

What We Look For:

  • Willingness to go above and beyond for the team
  • Excellent written and verbal communication combined with analytical and problem-solving skills
  • Demonstrated ability to multi-task and work in a fast-paced environment
  • Flexibility and ability to adapt to business needs
  • Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills
  • Prior Collections experience is required
What We Offer You: 
  • Great open office space
  • Paid time off (PTO)
  • 401K matching
  • Medical, dental and vision insurance with employer paid options
  • Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
  • Paid parking or platinum pass
  • New Hire Training Program
  • Wellness Incentive Program
  • Kitchen fully stocked with snacks and beverages

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