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Description

Revenue Cycle Manager

Location: WA (Hybrid or Remote)

Department: Finance / Revenue Cycle

Reports to: Operations Manager

Employment Type: Full-Time

About the Role

Experience Momentum is seeking a Revenue Cycle Manager to lead our Revenue Cycle Team and own the performance, accuracy, and integrity of all revenue cycle operations across our 3 locations. This role directly manages the Revenue Cycle Team - billing, authorizations, benefits verification, and AR follow-up - and serves as the primary point of accountability for revenue cycle results, wherever the work is executed.

This role combines people leadership with hands-on execution. The Revenue Cycle Manager provides day-to-day guidance, coaching, and direction for the team, while staying actively engaged in AR collections and serving as a secondary backup for billing and authorizations - with working knowledge of those tasks so they can step in when needed. This role is central to our operational health and requires a strong sense of accountability, curiosity, systems thinking, and leadership.

What you will be responsible for:

Team Leadership & Revenue Cycle Ownership

• Oversee and lead the entire Revenue Cycle Team, providing guidance, coaching, and day-to-day direction
• Own the outcomes of the full revenue cycle, regardless of where or by whom the work is executed
• Act as the point of contact for revenue cycle questions, escalations, and clarifications, both internally and with any external revenue cycle partners
• Protect and elevate the patient financial experience through clear communication, accuracy, and timely issue resolution
• Translate revenue cycle data, payer behavior, and trends into actionable insights for leadership and the team

Hands-On AR & Billing Ownership

• Stay actively engaged in AR collections, particularly complex or escalated patient and payer accounts
• Serve as the escalation point for complex patient billing and collections concerns
• Act as secondary backup for billing and authorizations - maintaining working knowledge of both functions so you can step in as needed
• Ensure revenue cycle workflows are documented, understood, and consistently followed by the team

Operational Oversight

• Oversee and validate execution of billing, insurance follow-ups, collections, cash posting, account management, and claims resolution across the team
• Monitor accounts receivable performance, aging, denial trends, and resolution timelines
• Identify payer- and discipline-specific trends such as recurring denials, reimbursement changes, and processing delays
• Proactively report risks, trends, and recommendations to Operations, clinical leadership, and front-line teams
• Ensure provider, credentialing, and billing data remain accurate across systems
• Partner with Accounting to support monthly close, reconciliation, and financial reporting

Financial Controls

• Ensure a reliable workflow and on-site coverage plan is in place at every location for handling in-person patient payments, including checks - owning the outcome even on days you are working remotely
• Maintain audit-ready documentation related to payment handling
• Coordinate closely with Accounting to resolve discrepancies efficiently

What Success Looks Like:

• Accounts receivable performance meets or exceeds established targets
• Revenue cycle work across the team is accurate, timely, and consistent
• Reduction in repeat billing issues and payer-related escalations
• Clear, useful revenue cycle reporting and payer trend insights
• Positive feedback from patients and internal teams regarding billing experience
• Strong audit readiness and financial documentation accuracy
• A well-supported, well-led revenue cycle team with clear expectations and room to grow

What we are looking for:

Skills & Experience

• Proven people leadership experience - coaching, developing, and holding a team accountable to standards
• Strong sense of ownership and accountability
• Customer-centered mindset with the ability to balance empathy and policy
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and proactive
• Comfortable working with distributed and remote teams
• Strong analytical skills with the ability to identify patterns and drive action
• Proficiency with EMR systems, billing platforms, and reporting tools
• Demonstrated hands-on experience in healthcare revenue cycle operations - billing, AR collections, and authorizations (Physical Therapy billing experience preferred)
• Strong working knowledge of health insurance payers, billing workflows, and HIPAA requirements
• Comfortable serving as a working backup across billing and authorization functions, not just an outcome-owner

• Full-time, hybrid or remote - based in WA
• Ability to thrive in a detail-driven environment while leading a team
• Comfortable managing both patient-facing and internal operational responsibilities
• Maintains appropriate boundaries while remaining responsive and accountable

Pay & Benefits (Full-Time, 35+ Hours/Week

• Base Salary: $70,000 - $80,000
• Medical, Dental, and Vision Insurance (shared-cost)
• 401(k) with Company Match
• Generous PTO and Holidays (11 paid company holidays + paid volunteer day)
• Unlimited group fitness membership for you and your significant other
• 25% discount on cash services

Who We Are:

Experience Momentum began in Lynnwood, WA and has grown to Fremont (Seattle) and Mill Creek. With 300+ five-star Google reviews, we are known for both clinical excellence and genuine human connection. Our mission is to connect, educate, support, and empower our community, clients, and team members to help them redefine what's possible in their lives.

Website: experiencemomentum.com

Instagram: @experiencemomentum