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Collections Jobs in Durham, NC (NOW HIRING)

Robert Half

Collections Specialist

Durham, NC · On-site

$24.70 - $28.60/hr

We are looking for a Collections Specialist to support accounts receivable activities for a health, pharma, or biotech organization in Durham, North Carolina. This Long-term Contract opportunity is ...

New

S&ME, Inc.

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Collections SpecialistRequisition Number: 2026-2910-03Are you detail-oriented, enjoy working across teams to strengthen client relationships with customer service experience? S&ME is looking for a ...

S&ME

Collections Specialist

Raleigh, NC · Hybrid

$18 - $24.25/hr

Collections Specialist Requisition Number: 2026-2910-03 Are you detail-oriented, enjoy working across teams to strengthen client relationships with customer service experience? S&ME is looking for a ...

S&ME, Inc.

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Collections Specialist Requisition Number: 2026-2910-03 Are you detail-oriented, enjoy working across teams to strengthen client relationships with customer service experience? S&ME is looking for a ...

Civic Credit Union

Collections Specialist II

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working ...

M&F Bank

Collections Specialist

Durham, NC

$18 - $24.25/hr

... collections. • Distribute listing of delinquent loans by officer approval code to the respective loan officers, and to work effectively with them during the initial efforts to collect past due ...

Civic Credit Union

Collections Specialist I

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with ...

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Collections information

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How much do collections jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collections in Durham, NC is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.22 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Durham, NC? The most popular types of Collections jobs in Durham, NC are:
What are popular job titles related to Collections jobs in Durham, NC? For Collections jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Collections jobs in Durham, NC look for? The top searched job categories for Collections jobs in Durham, NC are:
What cities near Durham, NC are hiring for Collections jobs? Cities near Durham, NC with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Durham, NC as of July 2026, with employment types broken down into 76% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,142 per year, or $20.7 per hour.

Collections Specialist

Robert Half

Durham, NC • On-site

$24.70 - $28.60/hr

Temporary

Posted 2 days ago

New

Job description

We are looking for a Collections Specialist to support accounts receivable activities for a health, pharma, or biotech organization in Durham, North Carolina. This Long-term Contract opportunity is ideal for someone who can manage both commercial and consumer collections while maintaining accuracy, professionalism, and strong customer communication. The person in this role will help improve cash flow, resolve outstanding balances, and work across billing and credit-related processes in a fast-paced environment.
Responsibilities:
• Manage outreach to customers with past-due balances and drive timely payment resolution across commercial and consumer accounts.
• Review aging reports, identify collection priorities, and take appropriate follow-up actions to reduce overdue receivables.
• Investigate billing and payment discrepancies by partnering with internal teams and external contacts to reach accurate resolutions.
• Maintain detailed records of collection activity, account status updates, and customer commitments within company systems.
• Support credit and collections operations by assessing account trends and escalating high-risk issues when needed.
• Use SAP S/4HANA and related tools to monitor receivables, document account activity, and track payment progress.
• Communicate professionally with customers to negotiate payment arrangements while preserving positive business relationships.• Experience handling collections for commercial, consumer, or mixed account portfolios.
• Working knowledge of credit and collections practices, including account follow-up and dispute resolution.
• Familiarity with billing collection processes and accounts receivable workflows.
• Proficiency using SAP S/4HANA or comparable enterprise systems in a finance or collections setting.
• Strong written and verbal communication skills with the ability to manage sensitive customer conversations effectively.
• High attention to detail and the ability to organize multiple accounts, deadlines, and follow-up actions.
• Experience working independently in a contract role within a regulated or process-driven business environment.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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