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Collections Jobs in Durham, NC (NOW HIRING)

SYNTEGON

Collections Specialist

Raleigh, NC · On-site

$25/hr

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and ...

SYNTEGON

Collections Specialist

Raleigh, NC · On-site

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and ...

SYNTEGON

Collections Specialist

Raleigh, NC · On-site

$25/hr

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and ...

Civic Credit Union

Collections Specialist II

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working ...

M&F Bank

Collections Specialist

Durham, NC

$18 - $24.25/hr

... collections. • Distribute listing of delinquent loans by officer approval code to the respective loan officers, and to work effectively with them during the initial efforts to collect past due ...

Civic Credit Union

Collections Specialist I

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with ...

Cherry Bekaert

Collections Coordinator

Raleigh, NC · Hybrid

$18 - $28/hr

The Collections Coordinator performs daily accounts receivable followup, documentation, and issue resolution to support the firm's cashflow and aging goals. #ZR The Collections Coordinator will have ...

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All JobsCollections JobsCollections Jobs in Durham, NC

Collections information

See Durham, NC salary details

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How much do collections jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for collections in Durham, NC is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.22 per hour, depending on experience, location, and employer.

What are collections jobs?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

What is a collection job description?

A collections job involves contacting individuals or businesses to recover overdue payments on accounts or loans. Collectors often use communication skills, negotiation, and may work with specialized software to track accounts and document interactions. The role typically requires attention to detail and adherence to legal and company policies.

What are some common challenges faced in a Collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a Collections role, and why are they important?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

How can I make 2000 a week working from home?

A collections specialist can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, attention to detail, and experience with debt recovery processes. Achieving this income may involve handling high-volume accounts, working overtime, or earning performance-based bonuses. Building expertise in negotiation and using collection software can also improve earning potential.

What jobs pay 4000 a week without a degree?

In collections, high-paying roles such as senior debt collectors or specialized recovery agents can earn around $4,000 weekly, especially with experience and performance-based bonuses. These positions often require strong negotiation skills, industry knowledge, and sometimes certifications, but typically do not require a college degree. Earnings depend on the employer, location, and individual performance.

What is the highest paying collection job?

The highest paying collection jobs are often senior or managerial roles such as Collections Manager or Debt Recovery Director, which can earn six-figure salaries. These positions typically require extensive experience, strong negotiation skills, and knowledge of industry regulations. Compensation varies based on location, company size, and individual performance.
What are the most commonly searched types of Collections jobs in Durham, NC? The most popular types of Collections jobs in Durham, NC are:
What are popular job titles related to Collections jobs in Durham, NC? For Collections jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Collections jobs in Durham, NC look for? The top searched job categories for Collections jobs in Durham, NC are:
What cities near Durham, NC are hiring for Collections jobs? Cities near Durham, NC with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Durham, NC as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,142 per year, or $20.7 per hour.

VP-Recovery Collections

State Employees' Credit Union

Raleigh, NC • On-site

Full-time

Re-posted 23 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The Vice President of Recovery Collections is a leadership role responsible for oversight of our charged off collection's function including leading operational teams and staff. This leader will drive the successful recovery of mortgage and consumer debt, prioritizing both maximum financial recovery and exceptional member service. This role requires a leader capable of planning, implementing related technologies, monitoring performance framework, optimizing recovery collections within a high-volume, multi-channel contact center while managing specialized recovery strategies, capably navigating the details of regulatory compliance, operational efficiency, and a member-centric approach. Core responsibilities include helping define and fully implementing and executing on strategic recovery objectives, monitor optimal staffing, leveraging technology for enhanced performance, establishing clear performance metrics, ensuring firm regulatory adherence, and implementing continuous operational improvements to significantly maximize recovery. The VP will also be accountable for staff and team human resources actions, productivity, training, and workload management, all while adhering to recovery goals. This position requires deep operational expertise in debt recovery collections including legal, a proven ability to drive optimization, and proficient understanding of regulatory landscapes.
Essential Responsibilities:
Responsibilities (100%)
Operations Management (40%)
  • Design, Implement and Oversee daily operations of recovery contact center teams including managers and agents across multiple locations
  • Implement and optimize workforce management systems to ensure appropriate recovery collections staffing levels
  • Ensure continuous improvement in key performance metrics including right-party contact rates, promise-to-pay rates and cost per recovery.
  • Implement analytics-driven approaches to recovery collections segmentation and treatment strategies
  • Ensure that recovery collections operational teams have implemented call monitoring programs with appropriate calibration protocols and coaching frameworks
  • Ensure that operational team's effective remediation of processes to address quality findings or deficiencies in the recovery collections process.
Leadership (40%)
  • Implement and oversee the execution of recovery collection strategies for various loan asset classes including staffing models, technology requirements, and performance metrics.
  • Implement data-driven segmentation strategies for optimal recovery treatment based on attributes such as loan type, balance, age, and member profile
  • Implement scoring models and account prioritization frameworks to optimize recovery strategies and resource allocation, manage skip tracing protocols and contact strategies for hard-to-reach members including digital outreach methods
  • Analyze key performance metrics and KPIs to optimize recovery collection effectiveness. and track performance against goals and objectives.

Regulatory Compliance, Operations & Administrative Management (20%)
  • Ensure all activities maintain strict adherence to federal, state, and local regulations
  • Ensure teams and staff receive training specific to recovery collections including role-specific compliance training modules addressing function-specific regulatory requirements, negotiation techniques and skip tracing methodologies
  • Implement telephony infrastructure to support recovery collections operations
  • Implement contact routing strategies, IVR designs, and skill-based routing frameworks
  • Develop and maintain robust internal controls for recovery collections activities
  • Implement quality assurance programs to monitor call quality and compliance

Required Education & Experience (Knowledge, Skills, & Abilities):
  • Degree in Finance, Economics, Business Administration, or related field with advanced degree desired.
  • Minimum of 7 years of experience in recovery, collections, contact center and/or legal/compliance practice plus 1 additional year of experience as a supervisor, lead, or mentor
  • Demonstrated expertise in federal and state consumer financial protection laws, including SCRA, TCPA, UDAAP, FCRA, FDCPA, and NCUA/CFPB regulations
  • Thorough understanding of mortgage and consumer loan servicing operational systems and technologies. Experience preferred with systems including but not limited to ACES, ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, RDN, PACER/AACER and OnBase.
  • Detailed understanding of Recovery Collections processes and Contact Center management including knowledge and proficiency with charge off/repossession processes and decision-making
  • Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls
  • Proven success managing recovery collections and contact center operations during periods of high-volume
  • Demonstrated success managing both inbound/outbound contact center operations
  • Proven experience with telephony systems including IVR and quality monitoring and call recording systems; NICE.
  • Background developing and administrating training programs for recovery collections specialists
Leadership Competencies and Knowledge, Skills & Abilities
Strategic Vision and Decision-Making
  • Ability to execute strategies for recovery collections contact center operations including optimizing recovery strategies, workflow processes and resource allocation
  • Implementation of technology enhancements that improve recovery collection contact and recovery payment rates, operational efficiency and compliance management.
  • Implementing key performance indicators (KPIs) that drive business decisions and measure success including performance standards and accountability measures for all team members
  • Experience translating business objectives into operational action plans
  • Experience making difficult decisions balancing operational needs, compliance requirements, and financial objectives
  • Implement omnichannel contact and recovery payment strategies (phone, IVR, email, SMS, online member access)
  • Implementation and operationalizing modern digital recovery collections capabilities including Payments Platform and Consumer Lending Collections and Recovery Platform.
Team Development and Management
  • Proven ability to recruit, develop, and retain top talent in recovery and a contact center
  • Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities
  • Ability to manage through organizational change and transformation initiatives
  • Foster a positive, high-performance culture that emphasizes both results and employee engagement
Communication
  • Excellent verbal and written communication skills across all organizational levels
  • Ability to translate regulatory and operational concepts into clear communications
  • Negotiation skills with members, regulators, and service providers

Preferred Education & Experience (Knowledge, Skills, & Abilities):
  • Experience at a top-tier credit union, bank/mortgage servicer or financial institution
  • Background managing work-from-home/hybrid collections or recovery contact center teams
  • Knowledge of recovery scoring and segmentation methodologies, including behavioral scoring and propensity models

Job Environment & Physical Requirements:
  • Work is performed in an office setting, some hybrid or remote work for self and staff.
  • Internal candidates meeting all requirements will be given preference.
  • Other duties as assigned by leadership

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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