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Collections Jobs in Concord, NC (NOW HIRING)

Lowe's

Collections Representative

Mooresville, NC

$16 - $20.75/hr

Your Impact The Credit Collections Representative is responsible for managing a portfolio of trade credit accounts to ensure timely and accurate payment of balances. This role plays a key part in ...

Flex

Collections Risk Management Lead

Concord, NC · Remote

$150K - $250K/yr

The Collections Risk Management Lead is a key member of the Flex Risk Management Leadership Team (reports to the Chief Risk Officer) who will have the opportunity to take the Fraud Risk Management ...

iQuor

Collections Representative

Charlotte, NC · On-site

$16.50 - $21.50/hr

Job Summary: We're hiring motivated Inbound Collections Representatives to support a major credit card portfolio. In this role, you'll help customers navigate account questions while working ...

iQuor

Collections Representative

Charlotte, NC · On-site

$16.50 - $21.50/hr

Job Summary: We're hiring motivated Inbound Collections Representatives to support a major credit card portfolio. In this role, you'll help customers navigate account questions while working ...

iQuor

Inbound Collections Representatives

Charlotte, NC · On-site

$16.50 - $21.50/hr

Job Summary: We're hiring motivated Inbound Collections Representatives to support a major credit card portfolio. In this role, you'll help customers navigate account questions while working ...

Cherry Bekaert

Collections Coordinator

Charlotte, NC · Hybrid

$18 - $28/hr

The Collections Coordinator performs daily accounts receivable followup, documentation, and issue resolution to support the firm's cashflow and aging goals. #ZR The Collections Coordinator will have ...

Td

Collections Strategy Manager

Charlotte, NC

$120K - $145K/yr

Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement * Leverage data analytics and ...

iQuor

Collections Representative

Charlotte, NC · On-site

$16.50 - $21.50/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

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All JobsCollections JobsCollections Jobs in Concord, NC

Collections information

See Concord, NC salary details

$11

$19

$27

How much do collections jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collections in Concord, NC is $19.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.88 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Concord, NC? The most popular types of Collections jobs in Concord, NC are:
What job categories do people searching Collections jobs in Concord, NC look for? The top searched job categories for Collections jobs in Concord, NC are:
What cities near Concord, NC are hiring for Collections jobs? Cities near Concord, NC with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Concord, NC as of July 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $41,583 per year, or $20 per hour.

Collections Representative

Lowe's

Mooresville, NC

$16 - $20.75/hr

Full-time

Re-posted 4 days ago

Lowe's rating

6.8

Company rating: 6.8 out of 10

Lowe's

Based on 5,237 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,093 frontline employees who took The Breakroom Quiz

The best things about working at Lowe's

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 79%

    79% say their health insurance is affordable

    say their health insurance is affordable

  • 75%

    75% Part-time workers get health insurance

    Part-time workers get health insurance

Featured by Lowe's, based on 5237 Breakroom Quiz responses from their frontline employees

Job description

Your Impact

The Credit Collections Representative is responsible for managing a portfolio of trade credit accounts to ensure timely and accurate payment of balances. This role plays a key part in maintaining the financial health of the trade credit program by proactively monitoring account activity, resolving payment issues, and building strong customer relationships that support on-time payments and reduce credit risk.

What You Will Do

  • Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
  • Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
  • Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
  • Partner closely with Outside Sales Representatives and Pro Solutions Center
  • Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
  • Submit regular reports on the status of unpaid accounts and any repayment progress
  • Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
  • Other duties, as assigned 

REQUIRED QUALIFICATIONS :

  • High school diploma or equivalent
  • Minimum 3 years’ experience in credit and collections environment

PREFERRED QUALIFICATIONS:

  • Bachelor's Degree
  • Cforia experience 

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Working at Lowe's

Perks for frontline workers

From Lowe's, via Breakroom

  • Bonus opportunities

  • Tuition-free education assistance

  • Flexible scheduling options

  • 401(K) with up to 4.25% company match

  • Up to 10 weeks of paid maternity leave & 4 weeks of paid parental leave

  • Paid time off

  • Access to comprehensive healthcare options

  • Employee stock purchase plan

What to expect from working at Lowe's

From Lowe's

About Lowe's, in their own words

From Lowe's

Since 1921, home improvers of all stripes have relied on us to have the products and services they need. Our commitment to our customers drives every decision we make, from the products on our shelves to developing a more sustainable supply chain and robust philanthropy. We set the standard for corporate responsibility and thoughtful customer service in home improvement retail.

Walk into any of our stores, distribution centers, or offices, and you'll find a driven team of collaborators, builders, and visionaries. As an associate, you will be empowered to learn and grow in your career. From solving customer problems to providing disaster relief, your hard work will help us build a solid foundation for the success of future generations.

Company values

From Lowe's

Our Core Behaviors:

  • Focus on Customers
  • Deliver Results
  • Take Action
  • Show Courage
  • Continue Learning

Our Values:

  • Service Minded
  • Collaborative
  • Inclusive
  • Respectful
  • Driven to Win

What Lowe's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lowe's logo

About Lowe's

Sourced by ZipRecruiter

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Mooresville, NC, US

Year founded

1946

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