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Collections Jobs in Crystal Lake, IL (NOW HIRING)

OSP LP

MORTGAGE COLLECTIONS SPECIALIST

Palatine, IL · On-site

Primary Position Objective The Collections Specialist supports the management of delinquent mortgage loans through proactive borrower outreach, payment collection efforts, account research, and ...

octavegroup

Credit & Collections Specialist

Schaumburg, IL · Hybrid

$18.25 - $24.50/hr

Collections Specialist Location: Schaumburg, IL | Hybrid - up to 50% remote Your mission at TouchTunes TouchTunes is looking for a Collections Specialist to join our Accounts Receivable team. You'll ...

Addison Group

Credit Collections Specialist

Wheeling, IL · On-site

$22.50 - $30/hr

Credit & Collections Specialist Position Overview We are seeking a Credit & Collections Specialist to manage a portfolio of approximately 500-750 customer accounts across multiple regions, primarily ...

Cherry Bekaert

Collections Coordinator

Elgin, IL · Hybrid

$18 - $28/hr

The Collections Coordinator performs daily accounts receivable followup, documentation, and issue resolution to support the firm's cashflow and aging goals. #ZR The Collections Coordinator will have ...

Cherry Bekaert

Collections Coordinator

Elgin, IL · Hybrid

$18 - $28/hr

The Collections Coordinator performs daily accounts receivable followup, documentation, and issue resolution to support the firm's cashflow and aging goals. The Collections Coordinator will have an ...

AmeriNat

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

$65 - $90/hr

MORTGAGE COLLECTIONS TEAM LEAD Full Time Palatine, IL, US 6 days ago Requisition ID: 1061 Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide ...

OSP LP

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

$85 - $100/hr

MORTGAGE COLLECTIONS TEAM LEAD Full Time Palatine, IL, US 14 days ago Requisition ID: 1061 Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide ...

OSP LP

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide support to Management with day-to-day functions of the department. The Team Lead facilitates ...

OSP LP

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide support to Management with day-to-day functions of the department. The Team Lead facilitates ...

ULINE

Collections Team Lead

Waukegan, IL · On-site

Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...

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Showing results 21-40

All JobsCollections JobsCollections Jobs in Crystal Lake, IL

Collections information

See Crystal Lake, IL salary details

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How much do collections jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collections in Crystal Lake, IL is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What cities near Crystal Lake, IL are hiring for Collections jobs?

Cities near Crystal Lake, IL with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Crystal Lake, IL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,297 per year, or $20.8 per hour.

MORTGAGE COLLECTIONS SPECIALIST

OSP LP

Palatine, IL • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Job description


About AmeriNat

AmeriNat is a nationally recognized provider of loan servicing, asset management, compliance monitoring, and related administrative services supporting affordable housing, economic development, and community investment programs. For over 50 years, AmeriNat has partnered with state and local governments, nonprofit organizations, financial institutions, and private investors to administer complex portfolios throughout the United States. Today, AmeriNat services approximately $13 billion in loans and supports more than 300 clients nationwide through a team of more than 100 professionals dedicated to delivering exceptional service, operational excellence, and innovative solutions. AmeriNat’s client-centric culture, commitment extensively to affordable housing and economic development, and reputation for exceptionally good servicing make it a unique and rewarding place to build a career.

Primary Position Objective

The Collections Specialist supports the management of delinquent mortgage loans through proactive borrower outreach, payment collection efforts, account research, and delinquency resolution activities. The position primarily manages delinquent accounts through approximately 90 days delinquent and coordinates referral of appropriate accounts to the Loss Mitigation department when additional assistance options may be beneficial.

Major Duties and Responsibilities
  • Contact borrowers regarding past due mortgage payments through inbound and outbound communications.
  • Manage assigned delinquency queues and collection activities within established service standards.
  • Discuss account status, payment history, delinquency causes, and available resolution options with borrowers.
  • Collect payments and document payment commitments, borrower intentions, and account activity within servicing systems.
  • Negotiate payment arrangements and delinquency resolution options consistent with established procedures and servicing requirements.
  • Research account activity, payment history, correspondence, and servicing records to support collection efforts and borrower inquiries.
  • Monitor delinquency reports, queues, worklists, and exception items requiring follow-up.
  • Identify borrowers who may benefit from loss mitigation assistance and facilitate referral to the Loss Mitigation department.
  • Respond to borrower inquiries regarding account status, payment options, delinquency status, and general servicing questions.
  • Coordinate with internal departments to resolve account issues and support borrower assistance efforts.
  • Utilize servicing systems, dialer platforms, workflow tools, reporting applications, and technology solutions to manage responsibilities efficiently.
  • Assist with testing activities, procedure updates, process improvements, and special projects as assigned.
Additional Expectations
  • Deliver exceptional customer service that reflects AmeriNat's commitment to maintaining industry-leading borrower and client satisfaction.
  • Approach borrower interactions with professionalism, empathy, active listening, and a solution-oriented mindset.
  • Support AmeriNat's client-centric culture through responsiveness, accuracy, transparency, and service quality.
  • Treat borrowers with dignity and respect while maintaining accountability for collection objectives.
  • Participate as an active team member and support department objectives.
  • Communicate effectively and professionally in verbal and written interactions.
  • Share constructive feedback and ideas that support continuous improvement.
Supervisory Requirements

None.

Independent Judgment

Exercise sound judgment when researching delinquent accounts, borrower concerns, payment arrangements, and collection-related issues while applying established procedures and escalating unusual situations appropriately.

Requirements & Qualifications
  • Minimum of 12 months of collections, mortgage servicing, financial services, banking operations, call center, customer service, or related experience.
  • Two or more years of collections or mortgage servicing experience preferred.
  • High school diploma or equivalent required; associate degree or higher education preferred.
  • Black Knight MSP experience preferred.
  • Strong customer service, interpersonal communication, listening, and negotiation skills.
  • Ability to follow established procedures, documented workflows, client requirements, investor guidelines, and servicing standards.
  • Working knowledge of Microsoft Outlook, Word, and Excel.
  • Bilingual English/Spanish considered a plus.
Physical Requirements

Sedentary office environment with frequent computer use, communication, repetitive hand motions, and occasional lifting of up to 10 pounds.

  

This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position. 

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required. 

 

AmeriNat will consider qualified applicants in a manner consistent with local “Fair Chance” ordinances. AmeriNat is an Equal Opportunity Employer.