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Collections Jobs in Charleston, SC (NOW HIRING)

MUSC

Patient Collections Representative

Charleston, SC · On-site

$16 - $20.50/hr

Summary To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding ...

MUSC

Patient Collections Representative

Charleston, SC · On-site

$16 - $20.50/hr

Summary To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding ...

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All JobsCollections JobsCollections Jobs in Charleston, SC

Collections information

See Charleston, SC salary details

$12

$20

$28

How much do collections jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for collections in Charleston, SC is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.50 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Charleston, SC? The most popular types of Collections jobs in Charleston, SC are:
What are popular job titles related to Collections jobs in Charleston, SC? For Collections jobs in Charleston, SC, the most frequently searched job titles are:
What job categories do people searching Collections jobs in Charleston, SC look for? The top searched job categories for Collections jobs in Charleston, SC are:
What cities near Charleston, SC are hiring for Collections jobs? Cities near Charleston, SC with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Charleston, SC as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $42,582 per year, or $20.5 per hour.

Director, Receivables, Collections & Recovery

Brookfield Properties

Charleston, SC • On-site

Full-time

Retirement, PTO

Re-posted 24 days ago

Brookfield Properties rating

7.2

Company rating: 7.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

122nd of 201 rated real estate companies

Job description

Location
Charleston - 997 Morrison Drive, Suite 402
Business
Our Growth, Your Opportunity
At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.
As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.
Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
Job Description
Position Summary
The Director, Receivables, Collections, & Recovery is responsible for overseeing the company's accounts receivables, collections, evictions, resident ledger management, and ledger closeout functions across the organization's portfolio. This position provides strategic leadership, operational oversight, and process standardization for resident receivables and recovery operations while ensuring compliance with company policies, legal requirements, and financial controls.
The role is responsible for driving operational efficiency, improving delinquency and recovery performance, enhancing resident account accuracy, and developing scalable processes and reporting frameworks across all resident receivable and recovery functions.
The role requires strong leadership, analytical capability, process improvement experience, and the ability to manage multiple high-volume operational functions in a fast-paced, deadline-driven environment.
Essential Job Functions
Functional Responsibilities
  • Provide leadership and oversight for Accounts Receivable, Collections, Evictions, and Ledger Closeout teams
  • Establish scalable operational processes and reporting structures to support organizational growth and portfolio expansion
  • Oversee vendor relationships related to collections agencies, rent guaranty providers, payment processors, and legal partners
  • Support implementation and optimization of systems, reporting tools, and workflow automation initiatives
  • Ensure operational consistency and service-level expectations are maintained across all resident receivable and recovery operations
  • Partner with Legal, Compliance, Operations, and Accounting teams to ensure resident financial processes align with company policies, regulatory requirements, and business objectives

2. Operational / Departmental Support
  • Oversee the daily functions of the Collections Department, including account review, billing issue resolution, delinquency management, and resident communication
  • Manage overall process of operations, including notice posting, attorney coordination, resident ledger review, and market guidance prior to court proceedings
  • Develop and implement follow-up systems to minimize rollover between delinquency aging buckets
  • Partner with third-party collection agencies, rent guaranty providers, and technology vendors to maximize recovery efforts and operational efficiency

3. Compliance & Risk Management
  • Ensure compliance with applicable federal, state, and local laws, including Fair Housing requirements and resident financial handling standards
  • Maintain strong internal controls, audit readiness, and accurate documentation across all functional areas
  • Identify, escalate, and mitigate operational, financial, and compliance risks impacting resident receivable and recovery operations
  • Oversee legal account handling processes, attorney coordination, claims administration, and dispute resolution activities
  • Ensure resident receivable and recovery activities are handled professionally, consistently, and in alignment with company policies and regulatory requirements

4. Financial / Performance Accountability
  • Monitor and manage aged receivables, delinquency trends, credit loss metrics, recovery performance, and resident refund activity across the portfolio
  • Drive operational improvements that enhance cash collections, reduce aged balances, and improve financial accuracy
  • Establish and monitor KPIs related to resident account processing, payment posting, ledger closeouts, collections, and eviction timelines
  • Support accurate financial reporting through effective oversight of resident receivables and recovery transactions
  • Evaluate operational performance metrics and reporting trends to improve efficiency, scalability, and financial outcomes

5. Leadership / Collaboration
  • Build, lead, develop, and mentor high-performing resident receivable and recovery teams
  • Establish performance expectations, accountability standards, and development plans across all direct and indirect reports
  • Foster a collaborative, service-oriented culture focused on operational excellence, accountability, and continuous improvement
  • Partner cross-functionally with Accounting, Operations, Legal, Field Operations, Customer Service and Construction teams
  • Lead change management, process improvement, and operational transformation initiatives

6. Additional Responsibilities
  • Prepare operational analyses, KPI reporting, presentations, and recommendations for executive leadership review
  • Support strategic initiatives related to resident receivable and recovery operations, process optimization, and portfolio growth
  • Maintain professional interactions with residents, attorneys, vendors, and internal stakeholders
  • Perform other duties as assigned to support business objectives

Performance Expectations & Key Metrics:
Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
  • Maintain a 90+ day collection rate of 98% or greater across all funds
  • Achieve a 50% month-end eviction cure rate
  • Maintain an average eviction cure timeline of less than 55 days
  • Ensure 95% of resident refunds, claims, and ledger closeouts are completed within 30 days
  • Execute collection outreach campaigns to 100% of delinquent residents each month
  • Ensure 100% of manual payment checks and ACH transactions are applied within 2 business days of receipt
  • Complete 3PPM fund ledger reconciliations within 30 days of month-end close
  • Compliance adherence and audit readiness
  • Operational efficiency improvements and workflow standardization
  • Team productivity, KPI achievement, and employee development outcomes

Required Qualifications
Education
  • Bachelor's degree in Accounting, Finance, Business Administration, Property Management, or related field required

Experience
  • 8+ years of progressive experience in accounts receivable, collections, resident accounting, financial operations, or property management environments
  • 5+ years of leadership experience managing multiple operational or accounting functions
  • Experience leading high-volume, deadline-driven operational teams

Skills & Competencies
  • Strong leadership, coaching, and team development skills
  • Excellent written and verbal communication skills
  • Strong analytical thinking, problem-solving, and operational management capabilities
  • Strong understanding of accounts receivable, collections, resident accounting, and financial operations processes
  • Ability to develop scalable operational processes, reporting frameworks, and internal controls
  • Ability to influence outcomes through collaboration and cross-functional partnership
  • Intermediate proficiency in Microsoft Excel and Microsoft Office Suite
  • Working knowledge of telephony systems, preferably Five9
  • Ability to manage multiple priorities in a fast-paced, high-volume environment

Why work for Maymont Homes?
Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

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