ZipRecruiter

Log In

1

Collections Associate Jobs in Maryland (NOW HIRING)

Sharp Energy, Inc.

Collections Rep II

Easton, MD · Hybrid

$17.25 - $22.25/hr

Associates Degree required or 1+ years of work experience Related Experience: * At least two (2) years of credit and collections experience preferred * Experience with, but not limited to, ADDs and ...

Chesapeake Utilities

Collections Rep II

Salisbury, MD · Hybrid

$39K - $66K/yr

Associates Degree required or 1+ years of work experience Related Experience: * At least two (2) years of credit and collections experience preferred * Experience with, but not limited to, ADDs and ...

Sharp Energy, Inc.

Collections Rep II

Pocomoke City, MD · Hybrid

$14.75 - $19.25/hr

Associates Degree required or 1+ years of work experience Related Experience: * At least two (2) years of credit and collections experience preferred * Experience with, but not limited to, ADDs and ...

Sharp Energy, Inc.

Collections Rep II

Salisbury, MD · Hybrid

$15.50 - $20/hr

Associates Degree required or 1+ years of work experience Related Experience: * At least two (2) years of credit and collections experience preferred * Experience with, but not limited to, ADDs and ...

Chesapeake Utilities

Collections Rep II

Pocomoke City, MD · Hybrid

$39K - $66K/yr

Associates Degree required or 1+ years of work experience Related Experience: * At least two (2) years of credit and collections experience preferred * Experience with, but not limited to, ADDs and ...

Chesapeake Utilities

Collections Rep II

Easton, MD · Hybrid

$39K - $66K/yr

Associates Degree required or 1+ years of work experience Related Experience: * At least two (2) years of credit and collections experience preferred * Experience with, but not limited to, ADDs and ...

Chesapeake Utilities Corporation

Collections Rep II

Easton, MD · On-site

$17.25 - $22.25/hr

Associates Degree required or 1+ years of work experience Related Experience: * At least two (2) years of credit and collections experience preferred * Experience with, but not limited to, ADDs and ...

next page

Showing results 1-20

All JobsCollections Associate JobsCollections Associate Jobs in Maryland

Collections Associate information

See Maryland salary details

$10

$20

$29

How much do collections associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for collections associate in Maryland is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.40 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Maryland? The most popular types of Collections jobs in Maryland are:
What job categories do people searching Collections Associate jobs in Maryland look for? The top searched job categories for Collections Associate jobs in Maryland are:
What cities in Maryland are hiring for Collections Associate jobs? Cities in Maryland with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Maryland as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,685 per year, or $20 per hour.
Credit and Collections Associate

Credit and Collections Associate

Bertelsmann

Westminster, MD • On-site

$40K - $42K/yr

Full-time

Posted 4 days ago

Job description

Company Description
Bertelsmann is building a global network of Accounting Shared Service Centers (ASSC) to bundle and standardize the Group's accounting processes. This includes Accounting Shared Service Centers at existing Bertelsmann locations in core European countries, North America and China. Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media corporations.
Join us in shaping the world of media, services and education. We offer business challenges and exciting projects in attractive work environments, as well as individual career and development opportunities. Bertelsmann operates in some 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds.
Job Description
Credit & Collections Associate (Remote Opportunity)
We are seeking a detail-oriented Credit & Collections Associate to manage customer accounts, evaluate creditworthiness, monitor outstanding balances, and ensure timely collection of payments. Responsibilities include reviewing credit applications, maintaining accurate account records, resolving billing issues, following up on overdue accounts, and collaborating with internal teams to reduce credit risk.
What You'll Do
As a Credit & Collections Associate, you will:
  • Review and process credit-held orders throughout the day to ensure timely resolution.
  • Respond promptly to customer inquiries received by phone and email.
  • Investigate claims and process appropriate debit, credit, or denial adjustments.
  • Research and resolve internal and external customer account inquiries.
  • Build positive relationships with customers across assigned territories.
  • Maintain accurate account records, payment history, and status updates.
  • Analyze account activity and credit exposure to support informed credit decisions.
  • Assist with account maintenance and documentation for write-offs when necessary.
  • Assess customer financial information to evaluate risk and recommend appropriate actions.
  • Negotiate payment arrangements and account reconciliations within established guidelines.
  • Collaborate with customers to resolve outstanding balances and account discrepancies.
  • Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate.
  • Escalate complex situations and potential concerns to management when needed.
  • Stay current with technology, tools, and best practices that improve efficiency and customer service.
  • Support additional projects and responsibilities as business needs evolve.

Why Join Us?
  • Remote position with potential hybrid work opportunities.
  • Collaborative and supportive team environment.
  • Opportunities to develop your financial, analytical, and customer service skills.
  • Exposure to a variety of clients and business challenges.
  • Ongoing learning and professional growth opportunities.

The salary range for this position is $40,000-$42,000 per year. Additional compensation may be awarded annually contingent upon the company's results, and at the sole discretion of the company.
Qualifications
What We're Looking For
We're seeking someone who is:
  • A strong communicator with excellent verbal and written communication skills.
  • Customer-focused and skilled at building productive relationships.
  • Has the ability to manage multiple priorities in a fast-paced environment.
  • Comfortable making informed decisions and providing thoughtful recommendations.
  • Has intermediate excel skills, and proficient with Outlook (SAP experience is a bonus).
  • Familiar with credit, collections, and financial account management practices.
  • Knowledgeable of credit and bankruptcy regulations (preferred).
  • Has strong organizational skills with the ability to manage follow-ups, track outstanding items, and maintain timely reminders.

Qualifications
  • High school diploma or equivalent required.
  • Previous experience in collections, accounts receivable, customer service, or other related fields.
  • Have the availability to work Monday through Friday from 8:30AM to 5:00PM EST.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Bertelsmann Global Business Services values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We value the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
All your information will be kept confidential according to EEO guidelines.
Recruiting-Platform powered by SmartRecruiters.

Apply