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Collections Associate Jobs in Maryland (NOW HIRING)

ICON MEDICAL NETWORK

Associate Dentist

Bethesda, MD · On-site

Associate Dentist Needing an Experienced Dentist! This is a great opportunity for someone ... Full staff provided for support * 3 month daily guarantee with 30-35% collections! Lots of ...

WILLIAM R FELDMAN P C

Associate Attorney

Rockville, MD · On-site

$70K - $95K/yr

A regional law firm seeks an Associate Attorney to join its litigation and creditors' rights ... commercial litigation, collections, and related matters. Prior experience in these areas is ...

WILLIAM R FELDMAN P C

Associate Attorney

Rockville, MD · On-site

$70K - $95K/yr

A regional law firm seeks an Associate Attorney to join its litigation and creditors' rights ... commercial litigation, collections, and related matters. Prior experience in these areas is ...

Utah County Sheriff

Property Tax Associate I

Arbutus, MD · On-site

$17.98 - $20.62/hr

Under general guidance and direction of the Property Collections Supervisor, assists the public ... Associate II. Grade: 716 Starting Pay: $17.98 - $20.62 Hourly Schedule: 8 a.m. - 5 p.m. Monday thru ...

Actalent

Business Operations Associate

Hanover, MD · Hybrid

$21.63/hr

Overview Actalent has an immediate opening for a Business Operations Associate at our Corporate ... Management of customer accounts, including but not limited to invoicing, collections, adjustments ...

Actalent

Business Operations Associate

Hanover, MD · Hybrid

$21.63/hr

Actalent has an immediate opening for a Business Operations Associate at our Corporate Office in ... Management of customer accounts, including but not limited to invoicing, collections, adjustments ...

Actalent

Business Operations Associate

Hanover, MD · On-site

$21.63/hr

Overview Actalent has an immediate opening for a Business Operations Associate at our Corporate ... Management of customer accounts, including but not limited to invoicing, collections, adjustments ...

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Showing results 21-40

All JobsCollections Associate JobsCollections Associate Jobs in Maryland

Collections Associate information

See Maryland salary details

$10

$20

$29

How much do collections associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for collections associate in Maryland is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.40 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Maryland?

The most popular types of Collections jobs in Maryland are:

What job categories do people searching Collections Associate jobs in Maryland look for?

The top searched job categories for Collections Associate jobs in Maryland are:

What cities in Maryland are hiring for Collections Associate jobs?

Cities in Maryland with the most Collections Associate job openings:

Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,685 per year, or $20 per hour.

Billing and Collections Supervisor - Hybrid

Sheppard Pratt

Towson, MD • On-site

$28.08 - $43.36/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Sheppard Pratt rating

6.2

Company rating: 6.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

701st of 887 rated healthcare providers

Job description

The Billing and Collections Supervisor is responsible for overseeing the daily activities of billing and accounts receivable staff within the Revenue Cycle department. This role supports timely and accurate claim processing, follow-up, and collections for mental health services.
What to expect.
Customer Service & Support
• Provides responsive and professional service to leadership, internal departments, patients, families, insurance companies.
• Assists in resolving routine patient and payer inquiries related to billing and account status.
• Supports escalations and ensures timely follow-up on customer concerns.
Daily Operations Oversight
• Monitors day-to-day billing, follow-up, and collections activities across assigned staff.
• Ensures timely submission of claims, resolution of edits/denials, and account follow-up.
• Tracks work queues and productivity to ensure accounts receivable goals are met.
• Identifies aging accounts and ensures appropriate follow-up actions are taken.
Staff Supervision
• Supervises and supports billing and AR staff, typically 5-10 team members.
• Provides training, coaching, and feedback to improve performance and accuracy.
• Assists with scheduling, workload distribution, and daily staffing needs.
• Participates in performance reviews and corrective actions as needed.
Account Resolution
• Assist staff in resolving complex or problem accounts.
• Reviews denied, rejected, or delayed claims and guides staff on appropriate resolution steps.
• Coordinates with payers and internal departments to resolve billing issues.
Payer Knowledge & Compliance
• Maintains working knowledge of payer billing requirements, especially behavioral health and mental health coverage.
• Ensures staff follow payer guidelines, hospital policies, and regulatory requirements.
• Communicate updates on payer changes or process updates to staff.
Reporting & Documentation
• Tracks and reviews daily and weekly productivity and AR metrics (e.g., aging, denials, cash collections).
• Ensures accurate account documentation and proper system updates by staff.
• Assists management with basic reporting and data gathering.
Process Improvement
• Identifies workflow inefficiencies and suggests improvements to leadership.
• Supports department initiatives to improve billing accuracy, reduce denials, and accelerate collections.
What you'll get from us.
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
  • A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
  • Comprehensive medical, dental and vision benefits for benefit eligible positions
  • 403b retirement match
  • Generous paid-time-off for benefit eligible positions
  • Complimentary Employee Assistance Program (EAP)
  • Generous mileage reimbursement program

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience. The pay range for this position is $58,401 to $90,195.
What we need from you.
  • Associate's or Bachelor's degree in Business, Healthcare Administration, or a related field; in lieu of a degree, three to five (3-5) years of progressively responsible experience in healthcare billing, collections, or revenue cycle operations may be considered.
  • At least one to two (1-2) years of experience in a lead, senior, or supervisory capacity with responsibility for guiding staff and supporting operational workflows.
  • Working knowledge of medical billing practices and procedures, accounts receivable management, and third-party payer requirements, including the ability to apply billing policies and reimbursement guidelines in the resolution of patient account and payment-related issues.
  • Familiarity with behavioral health and/or mental health billing practices is preferred, including an understanding of payer-specific requirements, authorization processes, and reimbursement considerations applicable to behavioral health services.
  • Organizational, analytical, and problem-solving skills, with the ability to identify issues, evaluate information, and implement appropriate solutions while maintaining accuracy and attention to detail in a fast-paced environment.

WHY SHEPPARD PRATT?
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual's facing life's challenges. Join us and be a part of a mission that changes lives!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Sheppard Pratt employees say

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About Sheppard Pratt

Sourced by ZipRecruiter

Sheppard Pratt is the nation's largest private, nonprofit provider of mental health, substance use, special education, developmental disability, and social services. We serve over 70,000 people every year and have over 160 programs in 16 counties throughout the State of Maryland. Our mission is to improve the quality of life of individuals and families by compassionately serving their mental health, addiction, special education, and community support needs. U.S. News & World Report has ranked Sheppard Pratt as one of the top psychiatric hospitals in the nation for the past thirty years. ! Sheppard Pratt is committed to fostering a safe, welcoming, and diverse environment for employees and patients, and recently earned the "LGBTQ Health Care Equality Top Performer" designation from the Human Rights Campaign Foundation. Sheppard Pratt currently has 5,000 employees, and we are always looking to add compassionate and caring members to our team. If you are someone who is interested in behavioral health, psychology, education, nursing, or social work, Sheppard Pratt is the right fit for you."

Industry

Offices of mental health practitioners

Company size

5,001 - 10,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1853

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