Collections Assistant Jobs in Wheaton, IL (NOW HIRING)

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
JOB DESCRIPTION:
Joining the National Accounts Property team as an Underwriting Associate, you will be responsible for underwriting risk for the underwriting lifecycle both renewal and new business within limited authority. You will partner with Underwriters as well as maintain branch and broker relationships on all aspects of the Underwriting function including providing the necessary information to allow the Underwriter to make prudent underwriting decisions.
This hybrid position works 2 - 3 days per week from any of the following offices: Chicago, Denver, Dallas, or Atlanta.
Job Description
Performs a combination of duties in accordance with departmental guidelines:
1. Performs underwriting analysis and documentation to determine acceptability of risk in accordance with company guidelines and standards for renewal and new business within assigned Letter of Underwriting Authority.
2. Handles endorsement requests within delegated authority. Refers endorsements outside of authority to underwriter with recommended action. Independently engages agency to clarify intent of endorsement or seek missing information.
3. Handles assigned renewal book within assigned authority and demonstrates the ability to triage renewal applications/specs and formulate next steps for the underwriter with outlined changes or points of attention for accounts outside authority.
4. Works as a liaison within the branch, or across CNA to resolve issues (billing and collections, risk control, underwriting guidance from cabinet members, line of business, underwriting services subject matter experts)
5. Documents assigned files ensuring completeness, compliance, and quality (correspondence, proposals, endorsements, cancellations, etc.).
6. Executes on advanced pricing strategy (i.e. business unit pricing tools) on behalf of the Underwriter in compliance with regulatory and CNA specific underwriting strategies and demonstrates ability to document pricing rationale
7. Completes quote proposals and negotiates with external partners within assigned authority.
8. Leveraged as the first line point of contact to the producers/customers on account related matters while proactively identifying opportunities for up sell or account rounding.
9. Assist in marketing products and services through external partners and makes field visits.
10. Expert on systems and workflows. Serves as a resource to others (train, problem solver, coach) and conduit for feedback to internal underwriting partners.
11. Keeps current online of business strategy, state/territory issues, regulations and trends.
May perform additional duties as assigned.
Reporting Relationship
Supervisor or Manager
Skills, Knowledge & Abilities
1. Knowledge of Property and Casualty underwriting including insurance products, policy processing procedures and documentation.
2. Strong time management, and analytical skills
3. Strong interpersonal and communications skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
4. Demonstrated ability to work independently on multiple tasks.
5. Strong capability to advise and coach others.
6. Demonstrated customer service experience and the ability to interact with a wide variety of people on a daily basis in person, via telephone and email.
7. Strong knowledge of Microsoft Office Suite as well as other business-related software.
Education & Experience
1. Bachelor's degree or equivalent experience.
2. Typically, a minimum of three years of related work experience.
#LI-MA1
#LI-Hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com