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Collection Jobs in Springfield, VA (NOW HIRING)

Amazon

Data Collection Specialist, V-CARE

Arlington, VA · On-site

Data Collection Specialists will need to learn quickly, execute the collection procedure accurately, record data, and document any needed information associated to data. The ideal candidate will be ...

KBR

Collection Management Officer

Dulles, VA

Collection Management Officer Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

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$10

$20

$31

How much do collection jobs pay per hour?

As of May 30, 2026, the average hourly pay for collection in Springfield, VA is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.09 per hour, depending on experience, location, and employer.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

More about Collection jobs
What are the most commonly searched types of Collection jobs in Springfield, VA? The most popular types of Collection jobs in Springfield, VA are:
What job categories do people searching Collection jobs in Springfield, VA look for? The top searched job categories for Collection jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Collection jobs? Cities near Springfield, VA with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Springfield, VA as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $43,528 per year, or $20.9 per hour.

Collection Requirements Manager (IT focus)- Sr

Nalley Consulting

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Join the Nalley Consulting team as Collection Requirements Manager in metro Washington, D.C.

Position: Collection Requirements Manager (CRM) with IT focus
Location: Pentagon
Required experience: Senior level
Desired education: Bachelor's degree and CCMP-F Certification
Clearance requirements: TS/SCI; willingness to take CI poly.

Responsibilities:

Collection Requirements Managers (CRMs) within the Defense Collection management Enterprise (DCME) Tools, Capabilities, and Modernization Branch (CDCM-4B) coordinate with end users across the CCMDs, Services, and CSAs to identify CM-related capability requirements, and act as the voice of the customer with DIA/CIO software development teams in order to improve the effectiveness of collection management applications.
CRMs provide subject matter expertise to the DCME and DIA leadership on collection management capabilities, IT architecture, software development, acquisition program management, and data integration and interoperability. 
Desired Skills and Knowledge 

  • Demonstrates knowledge of Collection Management tools which support research and multi-INT requirements management (IMM, CRATE, GIMS, UEE, NMRS, OSCAR-MS, CHROME, and COUGAR) and ISR operations at the Combatant Commands 
  • Education and/or experience in Information Technology or Joint Capability Development 
  • CCMP-F Certification 

Representative Tasks 

  • Review user-submitted requirements in the application’s feedback queue, email, phone calls, face-to-face communications, etc. 
  • Ensure thorough understanding of submitted requirements, including and supported business processes, through discussion with the customer and CIO-2 application SMEs. 
  • Provide project-specific input to weekly branch updates and Weekly Activity Reports 
  • Assist with planning and participate in the Advanced Technologies Working Group (ATWG) 
  • In coordination with DIA/CIO-2, provide a short (3-5 minutes) update on assigned application(s), including new requirements, development milestones, associated schedules, and other pertinent items of interest 
  • Develop (or update) Functional Requirements Documents (FRD) for new versions of the application(s) 
  • Attend DIA/CIO-2 Program Reviews 
  • Perform and coordinate functional testing for accreditation and acceptance of application versions. 
  • Provide briefings/demonstrations of application functionality 
  • Participate in development meetings (Sprints), working groups, and Technical Exchange Meetings (TEMs). 

ABOUT NALLEY CONSULTING

Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

Nalley Consulting fringe benefits include:

  • Excellent medical, dental, and vision benefits
  • PTO
  • 11 paid federal holidays
  • Tuition assistance
  • Paid military-reserve leave
  • Paid parental leave for birth or adoption
  • 401k matching up to 5 percent of the base salary
  • Flex time
  • Company-paid short-term disability, long-term disability, and life insurance.

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