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Collection Manager Jobs in Peabody, MA (NOW HIRING)

JLL

Data Collection Specialist II

Boston, MA · Remote

Experience with performing data collection on building systems (HVAC, refrigeration, point of sale ... Candidate must have strong time management and problem-solving skills, with the ability to meet ...

JLL

Data Collection Specialist II

Boston, MA · Remote

Experience with performing data collection on building systems (HVAC, refrigeration, point of sale ... Candidate must have strong time management and problem-solving skills, with the ability to meet ...

Mass General Brigham

Phlebotomist II

Boston, MA · On-site

$18.50 - $23/hr

... Collection manager and Epic as necessary. -Follows procedures for obtaining "standing order" information according to department policy. -Includes all requirements in formation for the Blood Bank ...

Massgeneralbrigham

Phlebotomist II

Boston, MA · On-site

$18.50 - $23/hr

... Collection manager and Epic as necessary. -Follows procedures for obtaining "standing order" information according to department policy. -Includes all requirements in formation for the Blood Bank ...

Massgeneralbrigham

Phlebotomist II

Boston, MA · On-site

$18.50 - $23/hr

Properly retrieves electronic orders from Sunquest, Collection manager and Epic as necessary. * Follows procedures for obtaining "standing order" information according to department policy.

Mass General Brigham

Phlebotomist II

Boston, MA · On-site

$18.50 - $23/hr

Properly retrieves electronic orders from Sunquest, Collection manager and Epic as necessary. * Follows procedures for obtaining "standing order" information according to department policy.

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Collection Manager information

See Peabody, MA salary details

$34.4K

$65.2K

$121K

How much do collection manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for collection manager in Peabody, MA is $65,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $72,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by collection managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What does a collection manager do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What is a collection manager?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What are the key skills and qualifications needed to thrive as a collection manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
More about Collection Manager jobs
What job categories do people searching Collection Manager jobs in Peabody, MA look for? The top searched job categories for Collection Manager jobs in Peabody, MA are:
What cities near Peabody, MA are hiring for Collection Manager jobs? Cities near Peabody, MA with the most Collection Manager job openings:
Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Peabody, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,181 per year, or $31.3 per hour.

Collections Manager

Hanscom Federal Credit Union

Littleton, MA • On-site

$81K - $101K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

It's an exciting time to be at Hanscom Federal Credit Union!
As a member of our Collections Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.
Who we are - Hanscom Federal Credit Union
  • Members-first - our members are our top priority. We make business decisions with our members at the top of mind.
  • Integrity - we're honest and committed to doing what's best for our members and our company. What is right isn't the same as what is easy.
  • Teamwork - we are in this together and we all benefit from our success.
  • Innovation - we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
  • Empathy - we understand that communication starts by listening, understanding diverse perspectives, and caring about others' sustained success.

What we offer
$81,380.62/annual to $101,725.78/annual
Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.
  • A full-time, permanent position that will reward you through an annual bonus program.
  • Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
  • A flexible hybrid work schedule environment.
  • We are committed to fostering career growth and development - when you join our organization it's not just a job.
  • We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are - Collections Manager
You are a dynamic, detail-oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.
What you'll do
  • Direct collection efforts for consumer, residential and commercial loan delinquency.
  • Develop collection strategies for early-stage, mid-stage, and late-stage delinquencies.
  • Monitor delinquency trends and implement proactive loss mitigation initiatives.
  • Oversee repossessions, bankruptcies, skip tracing, recoveries, and charge-off activities.
  • Ensure consistent application of hardship programs, payment arrangements, and settlement guidelines.
  • Oversee loss mitigation programs, repayment plans, loan modifications, forbearance agreements, and foreclosure alternatives.
  • Coordinate with legal counsel, foreclosure attorneys, investors, and other servicing vendors.
  • Monitor repossession and foreclosure timelines and minimize credit losses.
  • Evaluate borrower financial information and collateral positions for commercial loan workouts.
  • Recommend restructures, renewals, modifications, settlements, or legal actions.
  • Researches, responds and tracks member complaints related to Collections.
  • Create and updates policies and procedures.
  • Administrator for the collections software system. Monitors for any problems, issues or enhancements and verifies reliability.
  • Ensure adherence to Credit Union policies and internal controls.
  • Support internal audits, regulatory examinations, and external audits.
  • Prepare all weekly, monthly, and quarterly reports and present them to senior management.

Leadership & Management:
  • Lead, coach, and develop a high-performing collections team.
  • Set staff goals, monitor progress and direct the workflow of the department to ensure standards are met.
  • Establish performance expectations, productivity metrics, and service standards.
  • Conduct performance evaluations, employee development planning, and monthly 1:1s.
  • Foster a culture focused on member solutions, accountability, compliance, and continuous improvement.
  • Manage employee schedules as well as time off requests.

Knowledge/Skills/Experience Required:
  • 5 - 8 years of progressive collections experience within a financial institution.
  • Minimum 3-5 years of management or supervisory experience.
  • Experience managing consumer, mortgage, and commercial collections.
  • Experience with bankruptcies, foreclosures, repossessions, commercial workouts, and loan modifications.
  • Experience with SBA workout and liquidation SOPs preferred.

PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
** Must be authorized to work in the US **
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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