Collection Manager Jobs in Pasco, WA (NOW HIRING)

Avenue5 is growing, and we are in search of a regional manager to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: 

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

About the Regional Manager Role

We’re looking for a talented regional manager who will be responsible for the overall operations of several properties, ensuring the efficient operations, overseeing vendor contracts and maintenance, lease administration, monthly reporting and ensuring a positive experience for the residents, associates and property owners in conjunction with the property leadership team. 

Regional Manager Responsibilities and Objectives

• Oversees the operations of several properties including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rental collection and delinquency management), property P&L, and property marketing in accordance with company standards.
• Responsible for ensuring a high level of client customer satisfaction.
• Responsible for full associate life cycle including recruiting, mentoring, and performance management.
• Creates strategic marketing plans to attract and retain residents in conjunction with Avenue5 marketing team.
• Responsible for the properties annual budget, P&L statements, general ledger and creating necessary reports for the property owners and Avenue5 leadership.
• Understands the operations guidelines for each property established within the Property Management Agreement.
• Regularly inspect the property to ensure the highest level of curb appeal, office and maintenance operations, and competive market positioning.
• Responds to escalated resident complaints and issues and serve as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
• Oversees site natural disaster and emergency evacuation plans.
• Oversees the management of the property and associate safety records, property loss claims and risk management initiatives.
• Other responsibilities as assigned by management.

Education and Experience

• High School diploma or equivalent is required. Bachelor’s degree is preferred.
• Five to ten years of property management experience is required.
• Three to five years of direct management experience is required.
• Prior experience in Yardi or another equivalent property management system is required.
• Real estate license as required by state or local law.
• Understanding of HUD and/or loan assistance process is preferred.
• Knowledge of P&L Statements, GL’s, budgeting, etc. is required.
• Three to five years of ownership level responsibilities of resident rental lifecycle activities is required.

Skills and Requirements

• Ability effectively interact with residents, suppliers, other associates, and clients.
• Ability to create a climate in which associates what to do their best by leading and communicating a shared vision with associates and providing coaching and development.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• High degree of initiative and problem-solving ability.
• Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Ability to write reports, business correspondence.
• Excellent written and verbal communication skills.
• Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
• Ability to work independently and prioritize effectively in a fast-paced environment.
• Ability to cope and defuse situations involving angry or difficult people.
• Required to pass the Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment.

Scheduling

• Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays.
• Ability to travel including overnight.

Environment

• Exposure to environment typically found in an office building.
• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
• Potential exposure to communicable diseases through frequent contact with public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire.

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push and pull up to 40 pounds.
• Hearing and visual ability to observe and detect signs of emergency required.
• Must be able to sit, stand, reach, bend and stoop for extended periods of time.
• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Visual requirements including color, depth perception, and field vision.
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.