Collection Manager Jobs in Elgin, IL (NOW HIRING)

Description

WHO WE ARE

Lucky Lincoln is the 5th largest Route Gaming Terminal Operator in Illinois, with $100M+ in annual revenue and a mission to become #1. As we scale to a regional district model, our collection teams are critical to protecting revenue, maintaining trust, and keeping operations running smoothly.

The Lead Route Collector plays an essential leadership role; setting standards, driving accountability, and raising the bar for one of the most important functions in the business.

THE ROLE

Lead Route Collectors oversee the day-to-day performance of the route collection team, ensuring every collection, transfer, and record is executed with accuracy, security, and discipline. You'll lead by example, coach collectors in the field, monitor compliance, and make sure every location is handled with professionalism and consistency.

This is a hands-on leadership role with real responsibility. You'll report to the Operations Manager and work closely with the District Manager, gaining visibility into route operations, vault processes, and field standards. For the right performer, this is a clear development path toward Operations Manager and future Operations Leader roles.

Requirements

 KEY ACCOUNTABILITIES

• Lead, train, and hold accountable a team of route collectors across assigned routes
• Ensure all cash collections, transfers, and reconciliations meet Lucky Lincoln's accuracy and security standards
• Enforce SOPs, safety protocols, and compliance requirements across the team
• Conduct in-field coaching to drive speed, precision, and professional conduct
• Maintain strong communication with the Ops Manager and vault team to resolve discrepancies within 72 hours
• Execute secure collections and system-verified documentation using company tools
• Record accurate VGT meter readings and perform basic equipment checks
• Refill redemption terminals and ATMs as required
• Identify issues, report risks, and recommend improvements to route efficiency and safety
• Promote a culture of integrity, discipline, and continuous improvement

WHO YOU ARE

• A hands-on leader who sets a high standard and keeps the team aligned
• Strong operational instincts with exceptional attention to detail
• Clear communicator who builds trust with teammates and location partners
• Mechanically curious with the ability to troubleshoot basic machine issues
• Calm, reliable, and professional in high-pressure or safety-sensitive situations
• Able to walk, lift, drive, and ride for extended periods

REQUIRED QUALIFICATIONS

• High school diploma or GED
• Minimum age 21
• Clean driving record and valid driver's license
• Ability to obtain and maintain:
  • Illinois Gaming Board Terminal Handler License
  • FOID card
  • PERC
  • Firearm Control Card (FCC)
• Ability to pass an extensive Illinois Gaming Board background check
• Firearm handling experience preferred

WHY THIS ROLE MATTERS

Lead Route Collectors are the frontline stewards of our revenue and reputation. You'll be trusted with high-impact responsibilities, direct access to operations leadership, and a meaningful path to advance into broader operational roles as Lucky Lincoln continues to grow.

OUR COMMITMENT 

Lucky Lincoln Gaming is an equal opportunity employer that values diversity and inclusion. We provide accommodations upon request throughout the hiring process to ensure an accessible and equitable experience for all candidates. 

We Run on EOS 

At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. 

Our Core Values 

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 
• 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. 
• Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. 
• Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. 
• Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency 

Equal Employment Opportunity 

Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.