Collection Manager Jobs in Kentucky (NOW HIRING)

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Beacon is now hiring for a part-time Community Manager! We're a limited-liability company founded in 1998 to develop and manage a diverse portfolio of affordable housing. Our employees make a difference in people's lives every day. Join us!
This position is part time and serves two small properties in Livermore, KY: Riverview & Townhouse. We're looking for someone with strong interpersonal and customer service skills to build positive resident relationships and create a welcoming environment.
The person in this role will fulfill the core duties of managing a residential property, overseeing maintenance, rent collection, lease agreements, marketing, and financial reporting. The role requires a proactive approach to address resident needs and resolve issues, ensuring resident satisfaction. Let's make sure people love where they live! It is our goal that our residents and prospective residents always receive the highest level of quality service.
Salary: $20+/hr DOE (24-28 hours/week), a monthly phone stipend, and a competitive benefit package, including a 401(k) with an employer match of up to 5% after 6 months of employment
RESPONSIBILITIES OF THE POSITION:
Resident Relations and Communication
Serve as the primary, approachable point of contact for all resident inquiries, concerns, and maintenance requests
Actively listen to residents to understand their needs and perspectives - we're looking for someone who can provide genuine concern and clear communication
Mediate and resolve disputes between residents calmly and fairly, demonstrating patience and professionalism
Maintain an open-door policy that encourages residents to communicate openly about their experiences
Proactively check in with residents during challenging times, offering assistance when possible
Operational Management
Oversee all day-to-day property operations, including rent collection, lease administration, and resident move-ins and move-outs to ensure high economic occupancy
Address property maintenance and repair requests with urgency and care, coordinating with our maintenance staff and vendors and providing timely updates to residents
Enforce property rules and lease agreements with a firm but fair and empathetic approach
Financial and Legal Compliance
Handle financial management, including budgeting, financial reporting, and rent collection. This includes utilizing compassionate strategies for handling delinquent accounts, such as offering payment plans or providing referrals to financial assistance when appropriate/possible
Make sure all property operations, including eviction processes, are in full compliance with local, state, and federal laws, including Fair Housing laws
Ensure prospective residents meet eligibility requirements as determined by HUD/KHC. This includes verifying income and assets prior to move in and re-certifying annually. HUD/KHC regulations dictate the processing, time frames involved, file maintenance, and payment of rental subsidies
Position Requirements
QUALIFICATIONS:
We're looking for someone:
With customer service skills and experience. Have experience in property management? Great! But we will also consider those with experience in related customer service fields
Who is empathetic in nature and helpful. We want our managers to be able to actively listen and understand others' perspectives, building trust and positive relationships with diverse individuals
With excellent verbal and written communication skills. We want to communicate with our residents and prospective residents in a clear and professional manner
Who is a problem solver. Critical thinking is important, along with the ability to proactively address complex resident issues effectively
Who's resilient. Managing property requires the ability to remain patient and calm under pressure and handle difficult conversations with grace
With excellent time management and organizational skills who can prioritize multiple tasks efficiently
Who's technically savvy. We use Onesite as our property management software along with the Microsoft Office Suite
This position is currently accepting applications.