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Debt Collection Agency Jobs in Kentucky (NOW HIRING)

Zwicker & Associates, P.C.

Collection Manager

Hebron, KY · On-site

$60K - $65K/yr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... calls, no agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice ...

Zwicker & Associates, P.C.

Collection Manager

Hebron, KY · On-site

$60K - $65K/yr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: Each posted ...

Zwicker & Associates, P.C.

Debt Recovery Agent

Hebron, KY · On-site

$17 - $20/hr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... No phone calls, no agencies; EOE, drug-free workplace. Please review our Applicant Privacy Notice ...

Neoscape, Inc.

$150 - $175/hr

Oversee, monitor, and analyze operating performance, rent collection and budget variances at ... Manage relationships with lenders, investors, regulatory agencies, and other financial partners ...

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How much do debt collection agency jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for debt collection agency in Kentucky is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $24.86 per hour, depending on experience, location, and employer.

What is a debt collection agency?

A Debt Collection Agency job involves recovering overdue payments from individuals or businesses on behalf of creditors. Professionals in this role contact debtors via phone, email, or letters to negotiate repayment plans, provide payment options, and ensure compliance with relevant laws and regulations. Strong communication, negotiation skills, and persistence are essential for success in this field.

What are the typical daily responsibilities at a debt collection agency?

Staff at a debt collection agency typically spend their day contacting debtors via phone, email, or written correspondence to negotiate repayment arrangements and resolve outstanding accounts. They review account histories, update client databases, and escalate unresolved cases as needed. Agencies often work as teams to share best practices and support new hires through ongoing training. Maintaining compliance with relevant laws and company policies is a key focus throughout all daily activities.

What are the key skills and qualifications needed to thrive in a debt collection agency?

To thrive as a Debt Collection Agency, you need comprehensive knowledge of debt collection laws, negotiation tactics, and account management processes. Familiarity with specialized collections software, CRM systems, and adherence to regulatory certifications such as the Fair Debt Collection Practices Act (FDCPA) is essential. Outstanding interpersonal skills, resilience, and professionalism are key soft skills for effectively communicating with both clients and debtors. These competencies enable successful debt recovery, maintain client satisfaction, and ensure strict legal compliance.

Is debt collection a good career?

Debt collection is a job that involves contacting individuals to recover overdue payments, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on interpersonal skills and understanding of debt collection laws.

What qualifications do you need to be a debt collection agency?

A debt collection agency typically requires licensing or registration depending on state or country regulations, along with knowledge of debt collection laws and practices. Employees often need strong communication skills, attention to detail, and may require background checks or certifications such as the Fair Debt Collection Practices Act (FDCPA) compliance training.

What are the most commonly searched types of Debt Collection Agency jobs in Kentucky?

The most popular types of Debt Collection Agency jobs in Kentucky are:

What are popular job titles related to Debt Collection Agency jobs in Kentucky?

For Debt Collection Agency jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Debt Collection Agency jobs in Kentucky look for?

The top searched job categories for Debt Collection Agency jobs in Kentucky are:

What cities in Kentucky are hiring for Debt Collection Agency jobs?

Cities in Kentucky with the most Debt Collection Agency job openings:

Debt Collection Agency jobs near you
Infographic showing various Debt Collection Agency job openings in Kentucky as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $41,543 per year, or $20 per hour.

Call Center Debt Collector

Zwicker & Associates, P.C.

Hebron, KY • On-site

$15.50 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Zwicker & Associates rating

4.6

Company rating: 4.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

34th of 34 rated law firms

Job description

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States.
Zwicker & Associates is currently seeking Debt Collectors to join our team. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $17.00-$20.00 per hour, based on relevant experience, with uncapped bonus potential. We offer a $500 Retention Bonus for all new Collectors who remain actively employed with us for six months.
The office is located at 2300 Litton Lane, Suite 200, Hebron, KY 41048. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM.
Benefits
  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Paid time off

Responsibilities of Debt Collectors
  • Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.
  • Record accurate and detailed notes; update account status and card members' information into the computer system
  • Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives
  • Comply with policies and procedures of Zwicker & Associates, P.C.
  • Comply with FDCPA and state consumer protection laws
  • Other duties as assigned

Requirements
  • Above-average administrative and phone skills
  • Debt collectors must have strong negotiation skills
  • Excellent communication skills
  • Well-organized, results-driven
  • Effective decision-making skills
  • Strong listening, interpersonal, oral, and written communication skills
  • Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
  • Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
  • Be able to operate a computer, phone, or equivalent device
  • Be able to complete a minimum of a 40-hour flexible workweek schedule
  • Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications
  • Be able to lift five pounds or greater
  • Be able to sit 90% of the workday at times
  • Be able to bend at the waist and be mobile when needed
  • Be able to concentrate and use critical thinking

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance; long-term disability insurance; life insurance; compensated time off; paid holidays; and a 401 (k) with a match. No phone calls, no agencies; EOE, drug-free workplace.
Please review our Applicant Privacy Notice:
http://www.zwickerpc.com/job-applicant-privacy-notice/
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

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