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Collection Director Jobs in Wisconsin (NOW HIRING)

City of Green Bay, WI

Operations Director

Green Bay, WI · On-site

$106K - $124K/yr

... Director . In this role, you'll oversee a wide range of essential public works operations ... waste collection, compost facility operation, solid waste and recycling collection, capital ...

Brady

Director of Operations

Milwaukee, WI

The Director of Operationsholds a leadership responsibility for the operational performance across ... Expand regional competency in data collection and rapid improvement cycles, ensuring sites can ...

Brady Corporation

Director of Operations

Milwaukee, WI · On-site

The Director of Operations holds a leadership responsibility for the operational performance across ... Expand regional competency in data collection and rapid improvement cycles, ensuring sites can ...

Acelero Learning

Director of Operations

Milwaukee, WI · On-site

The Director of Operations is responsible for the execution of operations, technology strategies ... Prior experience with data collection, analytics, evaluation, and reporting required. * Prior ...

Acelero Learning

Director of Operations

Milwaukee, WI · On-site

The Director of Operations is responsible for the execution of operations, technology strategies ... Prior experience with data collection, analytics, evaluation, and reporting required. * Prior ...

CROSSMARK1

Retail Data Collection Associate - PT

Wausau, WI · On-site

$16.25 - $18.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

CROSSMARK1

Retail Data Collection Associate - PT

Wausau, WI · On-site

$16.25 - $18.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

CROSSMARK1

Retail Data Collection Associate - PT

Racine, WI · On-site

$14.25 - $16.50/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

CROSSMARK1

Retail Data Collection Associate - PT

Hudson, WI · On-site

$15.75 - $18/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

CROSSMARK1

Retail Data Collection Associate - PT

Portage, WI · On-site

$16.25 - $18.50/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

CROSSMARK1

Retail Data Collection Associate - PT

Portage, WI · On-site

$16.25 - $18.50/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

CROSSMARK1

Retail Data Collection Associate - PT

Portage, WI · On-site

$16.25 - $18.50/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

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Collection Director information

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What does a Collection Director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

What are the key skills and qualifications needed to thrive as a Collection Director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

How does a Collection Director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.
What are the most commonly searched types of Collection jobs in Wisconsin? The most popular types of Collection jobs in Wisconsin are:
What cities in Wisconsin are hiring for Collection Director jobs? Cities in Wisconsin with the most Collection Director job openings:
Collection Director jobs near you
Operations Director

Operations Director

City of Green Bay, WI

Green Bay, WI • On-site

$106K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

City Of Green Bay rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

175th of 693 rated public administrative organizations

Job description

Salary: $106,131.00 - $124,871.00 Annually
Location : Public Works West Side Shop, 519 Oneida St., Green Bay, WI
Job Type: Full-time
Job Number: 202600032
Department: Public Works
Opening Date: 04/28/2026
General Description
Are you an experienced leader who excels at organizational management, building trust and relationships, public policy, service delivery and optimizing processes for high-impact results? If so, the City of Green Bay is looking for you to lead our Operations Division as our next Operations Director.
In this role, you'll oversee a wide range of essential public works operations, including streets, sanitation, fleet and equipment maintenance, facility maintenance, and parking operations. From snow removal planning and roadway maintenance to solid waste, recycling, and capital equipment strategy, you'll be responsible for ensuring critical services are delivered efficiently, safely, and reliably to the community.
As a key member of the Public Works leadership team, you'll collaborate with internal stakeholders, labor representatives, elected officials, and the public. You'll help shape policies, respond to community needs, and guide the division toward continuous improvement and long-term sustainability.
Work Schedule: Monday - Friday, 7:30 a.m. - 4:30 p.m., plus additional hours as required. Alternative work schedule may be considered upon request.
Starting Salary: $106,131 - $124,871/annually dependent upon qualifications.
No residency requirement.
The City of Green Bay is a leader in employee health and wellness with its Health/1265 program with a goal to engage all employees in their own health and well-being by providing insurance premium incentives and other benefits.
At the City of Green Bay we strive to foster an environment of diversity, inclusion, and belonging. We welcome LGBTQ+, women, and minority candidates to apply.
Examples of Duties
  1. Organizes, directs and maintains all projects and personnel of the Street, Sanitation, Fleet & Equipment Maintenance and Parking Sections of the Operations Division. This includes responsibility for roadway maintenance, snow removal, sign fabrication, traffic control, yard waste and bulk waste collection, compost facility operation, solid waste and recycling collection, capital equipment purchases, and maintenance of department equipment and buildings.
  2. Oversees the Parking Division operations.
  3. Supervises, guides and directs Operations division supervisory staff. Assists with the hiring process, tracking and developing training programs and recommending discipline. Promotes teamwork and a cohesive work group.
  4. Management liaison to the DPW Labor Association and serves as first contact for any grievances. Communicates department policy and information with all DPW staff. Serves as the assistant to the Public Works Director with regard to staff relations and communications.
  5. Reviews and recommends action related to safety incidents, accidents and equipment damages.
  6. Prepares a draft of the annual operating and capital equipment budget for the Operations Division of the Department of Public Works. Monitors and tracks expenditures. Ensures purchases follow administrative and purchasing guidelines.
  7. Analyzes, develops and maintains department procedures and policies related to the Operations Division. Updates existing policies and procedures, makes recommendations and assists in the development of new policies, programs and procedures to ensure the efficient operation of the Division.
  8. Researches, analyzes, plans and implements new technology for the efficient and cost effective delivery of programs consistent with industry standards.
  9. Implements and oversees asset management programs.
  10. Participates in strategic planning efforts, develops division performance objectives, tracks key performance indicators.
  11. Promotes programs to the public through outreach and communication; investigates and acts on complaints or requests from the public, council and others.
  12. Recommends purchasing and specifications of necessary equipment. Estimates materials and supplies needed for division.
  13. Develops the Operations Division safety program in collaboration with the City's safety coordinator. Monitors operations and facilities for safe work practices and conditions.
  14. Attends meetings, prepares reports and studies, and presents on Operations Division or management topics.
  15. Ensures compliance with regulatory requirements. Reviews and maintains applicable ordinances.
  16. Performs other duties as assigned.

Minimum Qualifications Required
  • Bachelor's degree in Public Administration, Business Administration, Engineering, Engineering Technology or closely related field.
  • Five years progressively responsible experience in organizational management, organizational safety programs, construction management, public works or related operations and / or regulatory program compliance, with a minimum of 2-years in a supervisory capacity.
  • Valid driver's license and good driving record.

A combination of equivalent experience and/or education may be considered.
Knowledge, Skills & Abilities
  • Considerable knowledge of the common practices, principles and safety precautions involved in the operation of a Department of Public Works or similar operation.
  • Knowledge of related public works activities including roadway maintenance, snow removal, sign fabrication, traffic control, yard waste and bulk waste collection, compost facility operation, solid waste and recycling collection, capital equipment purchases, and maintenance of department equipment and buildings.
  • Considerable knowledge of general administrative and recordkeeping practices.
  • Considerable knowledge of the principles and practices of management.
  • Considerable skill in customer service, public and employee communications and relations.
  • Considerable knowledge of public works construction and maintenance methods, materials and equipment, federal state and local codes and ordinances related to public works and safety protocols.
  • Considerable skill in applying industry standards, administrative and management techniques and methods to practical operating problems; preparing clear, comprehensive communications, operational analyses and reports; considerable skill in scheduling and directing the work of supervisory personnel and work groups.
  • Considerable skill in estimating the materials, supplies and equipment as it relates to the Operations Division. Considerable knowledge of budgeting, purchasing and tracking of expenditures.
  • Ability to proficiently utilize a computer and the required software. Ability to follow oral and written instructions and to work independently. Ability to analyze and make sound, independent decisions.
  • Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with staff, other agencies, the general public and City officials. Ability to work the required hours of the position.

PHYSICAL REQUIREMENTS
Ability to perform the following activities:
  • Lifting and carrying up to 10-20 pounds.
  • Frequent standing and sitting.
  • Ability to focus for long period of time on projects.
  • Ability to reach, stoop and lift.

The above is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
The City of Green Bay offers an attractive benefit package, which includes:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term Disability
  • Flexible Spending Plan
  • 457 Deferred Compensation Plans
  • Wisconsin Retirement System (WRS)
  • Vacation
  • Sick Leave
  • Paid Holidays

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