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Collection Director Jobs in Wisconsin (NOW HIRING)

rcu

Collections Supervisor

Eau Claire, WI · Hybrid

$75K - $86K/yr

This includes serving as leader, coach and direct supervisor of Collections Representatives and ... Two (2) years Consumer and real estate debt collection, default loss mitigation, collateral ...

rcu

Collections Supervisor

Eau Claire, WI · Hybrid

$75K - $86K/yr

This includes serving as leader, coach and direct supervisor of Collections Representatives and ... Two (2) years Consumer and real estate debt collection, default loss mitigation, collateral ...

Royal Credit Union

Collections Supervisor

Eau Claire, WI · On-site

$75K - $86K/yr

This includes serving as leader, coach and direct supervisor of Collections Representatives and ... Two (2) years Consumer and real estate debt collection, default loss mitigation, collateral ...

City of Green Bay

Operations Director

Green Bay, WI

$106K - $124K/yr

... next Operations Director. In this role, you'll oversee a wide range of essential public works ... waste collection, compost facility operation, solid waste and recycling collection, capital ...

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Collection Director information

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What does a Collection Director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

What are the key skills and qualifications needed to thrive as a Collection Director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

How does a Collection Director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.
What are the most commonly searched types of Collection jobs in Wisconsin? The most popular types of Collection jobs in Wisconsin are:
What cities in Wisconsin are hiring for Collection Director jobs? Cities in Wisconsin with the most Collection Director job openings:
Collection Director jobs near you
Director of Information Technology

Director of Information Technology

State Collection Service

Madison, WI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description

The Great State Team is seeking a Director of Information Technology to join our fast-growing team! As the Director of Information Technology you would provide operational leadership for the organization's Information Technology department. This role oversees the daily operations of the File Processing, Application Development, and IT Help Desk teams while serving as the primary technology liaison for internal departments, clients, and vendors.


Working closely with the Director of Infrastructure and Chief Security Officer, the Director of IT ensures technology initiatives, operational priorities, security requirements, and client needs are aligned with organizational objectives. This position is responsible for delivering reliable technology services, leading client implementations and audits, managing IT priorities, and driving continuous improvement across the department.

**Veterans and Military Spouses Encouraged to Apply**


Primary Duties and Responsibilities:

  • Lead the day-to-day operations of the IT department.
  • Manage the File Processing, FACS Development, Artiva Development, and IT Help Desk teams.
  • Serve as the primary point of contact for technology-related requests from internal departments and clients.
  • Collaborate with the Director of Infrastructure and Chief Security Officer to coordinate infrastructure, security, and operational initiatives.
  • Prioritize IT projects, production support, development requests, and operational improvements.
  • Oversee client technology implementations, file integrations, and ongoing technical relationships.
  • Lead client technology meetings, security reviews, audits, HITRUST, SOC 2, and compliance initiatives.
  • Ensure IT service levels, issue resolution, and customer satisfaction meet organizational expectations.
  • Assist with technology budgeting, vendor management, staffing, and resource planning.
  • Promote automation, process improvement, and adoption of new technologies.
  • Develop departmental procedures, documentation, and operational standards.
  • Perform other duties as assigned.

Experience

  • 7+ years of Information Technology experience.
  • 5+ years of experience leading IT teams.
  • Experience managing application development, IT operations, or technical support organizations.
  • Experience working directly with clients, vendors, and executive leadership.
  • Healthcare revenue cycle, collections, or financial services experience preferred.

Knowledge, Skills & Abilities

  • Strong leadership and team management skills.
  • Excellent communication and relationship-building abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong understanding of IT operations, software development, infrastructure, and cybersecurity.
  • Excellent analytical, organizational, and problem-solving skills.
  • Ability to communicate effectively with technical and non-technical audiences.
  • Commitment to customer service, continuous improvement, and operational excellence. 

Preferred Technical Knowledge

  • FACS Collection System
  • Artiva Collection Platform
  • InterSystems Cache / ObjectScript
  • Microsoft SQL Server
  • Snowflake
  • C#/.NET
  • Microsoft Azure and Microsoft 365
  • REST APIs and system integrations
  • Agile/Scrum software development methodologies

Education

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field preferred.

 We Offer a Comprehensive Benefits Package:

  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts.
  • Paid time off and annual profit sharing.
  • 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided.

* Benefits eligibility is dependent upon FTE Status and Position

*All offers of employment are contingent upon successful completion of all post offer processing.


Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.
Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

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