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Collection Agency Jobs in Delaware (NOW HIRING)

SOSi

SCA Analytic Linguist

Dover, DE · On-site

$33.25 - $35.50/hr

Pen-Link Lincoln Intercept System - A digital communications intercept collection system used by law enforcement agencies to conduct court authorized and other lawful communications intercepts.

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All JobsCollection Agency JobsCollection Agency Jobs in Delaware

Collection Agency information

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How much do collection agency jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for collection agency in Delaware is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What are the key skills and qualifications needed to thrive as a Collection Agent, and why are they important?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

How do I become a collection agent?

To become a collection agent, you typically need a high school diploma or equivalent and strong communication skills. Some employers prefer candidates with experience in customer service or finance, and obtaining a certification such as the Certified Collection Specialist (CCS) can improve job prospects. The role often requires familiarity with debt collection laws and the use of collection software.

What is the highest paying collection job?

The highest paying collection jobs are often senior or managerial roles such as collections managers or debt recovery directors, which can earn six-figure salaries. These positions typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).

What jobs pay $10,000 a month without a degree?

A collection agency role typically does not pay $10,000 a month without experience or advanced skills. High-paying jobs without a degree often include sales, real estate, or certain tech roles like software development, which may require self-education or certifications. Achieving such income usually involves commission-based work, entrepreneurship, or specialized skills that command higher pay.

How to make 2000 a week working from home?

A collection agency representative can potentially earn $2,000 weekly by handling high-volume accounts, working efficiently, and possibly earning commissions or bonuses based on recovery rates. Success depends on experience, skill in negotiation, and the company's pay structure, often requiring strong communication and organizational skills. Typically, this role involves remote work with a focus on debt collection and compliance.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.
What are popular job titles related to Collection Agency jobs in Delaware? For Collection Agency jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Collection Agency jobs in Delaware look for? The top searched job categories for Collection Agency jobs in Delaware are:
Collection Agency jobs near you

Consumer Support Unit - CSU Document Analyst

pcaltd

Wilmington, DE

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

General Description:

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking a Document Analyst to join their team. The Consumer Support Agent is a highly knowledgeable, professional individual who has great attention to detail, excellent communication skills, and the ability assist consumers with matters pertaining to special circumstances. Within this roll, customer service and critical thinking skills are paramount.   Previous experience within a third-party collection agency, particularly in a capacity that has required in-depth exposure and understanding of client standards and expectations is required. 

Responsibilities:

  • Sorting and imaging of all digital and physical correspondence by department, location and category (e.g. RCU, CSU, billing & payments)
  • Maintaining record of all sent and received correspondence
  • Analyzing and distributing all mail, email and fax correspondence to the appropriate department(s)
  • Preparation and processing of envelopes and packages
  • Review and resolution of exception items related to correspondence
  • Archiving physical correspondence based on client(s) retention requirements
  • Keep inventory of mailroom supplies

Qualifications:

  • High school diploma or equivalent required.
  • Demonstrated proficiency in the following areas:
  • Computer literacy to and familiarity with Microsoft Office products
  • Strong attention to detail
 

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift
  • No nights

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person
  • Office

Application Question(s):

  • This in an in office position 5-days a week. Monday - Friday 8AM -5PM, does this work for you?

Experience:

  • Microsoft Office: 2 years (Required)
  • Mailroom/ mail sorting: 2 years (Preferred)
  • Digital sorting and imaging: 1 year (Required)

Ability to Commute:

  • Wilmington, DE 19801 (Required)

Ability to Relocate:

  • Wilmington, DE 19801: Relocate before starting work (Required)

Work Location: In person

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