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Coffee Service Manager information

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How much do coffee service manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for coffee service manager in the United States is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $22.36 per hour, depending on experience, location, and employer.

What does a Coffee Service Manager do?

A Coffee Service Manager oversees the daily operations of a coffee shop or café, ensuring high-quality service and customer satisfaction. Their responsibilities include managing staff, maintaining inventory, ordering supplies, and ensuring compliance with health and safety regulations. They also handle scheduling, training new employees, and addressing customer concerns. Effective Coffee Service Managers are organized, have strong leadership skills, and are passionate about delivering a great coffee experience.

What are some common challenges faced by a Coffee Service Manager, and how can they be effectively addressed?

Coffee Service Managers often encounter challenges such as maintaining consistent product quality, managing inventory, and ensuring exceptional customer service during peak hours. Effective communication with team members and implementing standard operating procedures can help maintain quality and efficiency. Additionally, regularly training staff and fostering a collaborative work environment are key strategies to overcome these challenges and ensure smooth daily operations.

What are the key skills and qualifications needed to thrive as a Coffee Service Manager, and why are they important?

To thrive as a Coffee Service Manager, you need strong knowledge of coffee products, inventory management, and experience in food service or hospitality, often supported by a relevant degree or certification in hospitality management. Familiarity with point-of-sale (POS) systems, ordering platforms, and equipment maintenance is typically required. Outstanding leadership, customer service, and problem-solving skills help you motivate teams and ensure customer satisfaction. These abilities are crucial for maintaining efficient operations, delivering high-quality service, and driving business growth in a competitive environment.

What is the difference between Coffee Service Manager vs Coffee Shop Supervisor?

AspectCoffee Service ManagerCoffee Shop Supervisor
ResponsibilitiesOversees coffee service operations, manages staff, ensures quality standards, handles inventorySupervises daily shop activities, assists staff, maintains customer service, manages shift operations
CredentialsExperience in hospitality or food service, possibly management certificationsExperience in retail or food service, supervisory skills
Work EnvironmentCommercial coffee service settings, corporate or large-scale operationsRetail coffee shops, cafes, small to medium-sized establishments

While both roles involve managing coffee-related services, the Coffee Service Manager typically oversees larger operations and strategic planning, whereas the Coffee Shop Supervisor focuses on daily shop supervision and customer service. The manager role often requires more experience and broader responsibilities within the industry.

What states have the most Coffee Service Manager jobs?

States with the most job openings for Coffee Service Manager jobs include:

What are popular job titles related to Coffee Service Manager jobs?

For Coffee Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Coffee Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,347 per year, or $21.3 per hour.

CUSTOMER SERVICE MANAGER (ROUTE MANAGEMENT, COFFEE SERVICES) - ORLANDO, FL

Orlando, FL • On-site

Compass Group
Catering • 10K+ employees
Learn more about Compass Groupexternal

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Oversee daily account operations and ensure service, merchandising, and product availability standards are met.

  • Support client retention efforts by conducting customer site visits and addressing customer concerns.

  • Partner with operations, sales, and route teams to deliver outstanding customer experience and support route personnel.

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,099 frontline employees who took The Breakroom Quiz

Job description

Salary:  $60,000 - $70,000/ year, depending on experience

Other Forms of Compensation: Yearly Bonus Opportunity & Company Car 

Growth. Opportunity. Excellence.


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.


Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation.  Together, we'll continue to transform our industry.


Come grow with us. We are Canteen.

Job Summary

The Customer Service Manager (CSM), Coffee Services & Markets, oversees daily account operations while delivering exceptional customer service. This role manages route drivers, supports client retention, ensures product availability, and serves as the primary liaison for customer needs. The ideal candidate is customer-focused, organized, and dedicated to driving service excellence, account growth, and operational success.


Key Responsibilities
   Conduct customer site visits and support client retention efforts.
   Ensure Coffee Services and Market accounts meet service, merchandising, and product availability standards.
   Assist with new account launches, market openings, and service transitions.
   Address customer concerns and coordinate timely issue resolution.
   Support sales growth through product recommendations, merchandising, and promotional opportunities.
   Monitor account performance and implement action plans to improve service and profitability.
   Ensure compliance with company and national account standards.
   Partner with Operations, Sales, and Route teams to deliver outstanding customer experience.
   Train and support route personnel on service and merchandising best practices.
   When needed, perform Route Driver duties, including product delivery, stocking micro-markets, replenishing coffee and pantry services, and servicing customer locations.


Preferred Qualifications
   Bachelor's degree preferred or equivalent experience.
   2-4 years of customer service, route management, account management, or related experience.
   Experience in Coffee Services, Micro-Markets, Vending, Convenience Services, Food Service or Retail management preferred.
   Valid driver's license with a good driving record.
   Strong communication, organizational, and problem-solving skills.
   Ability to travel to customer locations.
   Ability to lift to 50 lbs. regularly.
   Passion for delivering exceptional customer service and building strong client relationships.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID: 1559719 

Canteen  

Darren Lee 

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