Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$17.75 - $24/hr
Work alongside a passionate, knowledgeable team within the coffee industry
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$17.75 - $24/hr
Work alongside a passionate, knowledgeable team within the coffee industry
Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to ...
Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to ...
Barista
Shreveport, LA · On-site
$11.75 - $13.50/hr
With over 800 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Our brand promise is Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating ...
Barista
Shreveport, LA · On-site
$11.75 - $13.50/hr
With over 800 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Our brand promise is Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating ...
Barista
Shreveport, LA · On-site
$11.75 - $13.50/hr
With over 800 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Our brand promise is Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating ...
Barista
Shreveport, LA · On-site
$11.75 - $13.50/hr
With over 800 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Our brand promise is Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating ...
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Work alongside a passionate, knowledgeable team within the coffee industry
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Work alongside a passionate, knowledgeable team within the coffee industry
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Work alongside a passionate, knowledgeable team within the coffee industry
Quick apply
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Work alongside a passionate, knowledgeable team within the coffee industry
Barista
Oklahoma City, OK · On-site
$12.25 - $14.25/hr
With over 520 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Amazing People, Amazing Drinks, Amazingly Fast! We pride ourselves in creating a culture that is ...
Barista
Oklahoma City, OK · On-site
$12.25 - $14.25/hr
With over 520 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Amazing People, Amazing Drinks, Amazingly Fast! We pride ourselves in creating a culture that is ...
Barista
Mcallen, TX · On-site
$8 - $12/hr
Local, regional, and national awards and recognition About PJ's Coffee Phyllis Jordan, a pioneer in the coffee industry, founded PJ's Coffee of New Orleans in 1978 and demonstrated that better beans ...
Barista
Mcallen, TX · On-site
$8 - $12/hr
Local, regional, and national awards and recognition About PJ's Coffee Phyllis Jordan, a pioneer in the coffee industry, founded PJ's Coffee of New Orleans in 1978 and demonstrated that better beans ...
Barista
Shreveport, LA · On-site
$11.75 - $13.50/hr
With over 800 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Our brand promise is Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating ...
Barista
Shreveport, LA · On-site
$11.75 - $13.50/hr
With over 800 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Our brand promise is Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating ...
Barista
Shreveport, LA · On-site
$11.75 - $13.50/hr
With over 800 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Our brand promise is Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating ...
Barista
Shreveport, LA · On-site
$11.75 - $13.50/hr
With over 800 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Our brand promise is Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating ...
Barista
League City, TX · On-site
$9 - $13/hr
Local, regional, and national awards and recognition About PJ's Coffee Phyllis Jordan, a pioneer in the coffee industry, founded PJ's Coffee of New Orleans in 1978 and demonstrated that better beans ...
Barista
League City, TX · On-site
$9 - $13/hr
Local, regional, and national awards and recognition About PJ's Coffee Phyllis Jordan, a pioneer in the coffee industry, founded PJ's Coffee of New Orleans in 1978 and demonstrated that better beans ...
Barista
Pierre, SD · On-site
$15.25 - $17.50/hr
With over 520 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Amazing People, Amazing Drinks, Amazingly Fast! We pride ourselves in creating a culture that is ...
Barista
Pierre, SD · On-site
$15.25 - $17.50/hr
With over 520 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Amazing People, Amazing Drinks, Amazingly Fast! We pride ourselves in creating a culture that is ...
Barista
Houston, TX · On-site
$14.50 - $16.75/hr
With over 520 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. We strive on Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating a ...
Barista
Houston, TX · On-site
$14.50 - $16.75/hr
With over 520 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. We strive on Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating a ...
Barista
Oklahoma City, OK · On-site
$12.25 - $14.25/hr
With over 520 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Amazing People, Amazing Drinks, Amazingly Fast ! We pride ourselves in creating a culture that is ...
Barista
Oklahoma City, OK · On-site
$12.25 - $14.25/hr
With over 520 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. Amazing People, Amazing Drinks, Amazingly Fast ! We pride ourselves in creating a culture that is ...
Barista
Slidell, LA · On-site
$8 - $14/hr
About PJ's Coffee Phyllis Jordan, a pioneer in the coffee industry, founded PJ's Coffee of New Orleans in 1978 and demonstrated that better beans, superior roasting techniques, and pure passion for ...
Barista
Slidell, LA · On-site
$8 - $14/hr
About PJ's Coffee Phyllis Jordan, a pioneer in the coffee industry, founded PJ's Coffee of New Orleans in 1978 and demonstrated that better beans, superior roasting techniques, and pure passion for ...
Barista
Palmview, TX · On-site
$8 - $9.50/hr
Local, regional, and national awards and recognition About PJ's Coffee Phyllis Jordan, a pioneer in the coffee industry, founded PJ's Coffee of New Orleans in 1978 and demonstrated that better beans ...
Barista
Palmview, TX · On-site
$8 - $9.50/hr
Local, regional, and national awards and recognition About PJ's Coffee Phyllis Jordan, a pioneer in the coffee industry, founded PJ's Coffee of New Orleans in 1978 and demonstrated that better beans ...
Barista
Shawnee, OK · On-site
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee ...
Barista
Shawnee, OK · On-site
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee ...
Barista
Carthage, MO · On-site
$13 - $14.75/hr
With over 520 locations nationwide, Scooter's Coffee is a fast-growing brand in the coffee industry. We pride ourselves on Amazing People, Amazing Drinks, Amazingly Fast! We are passoniate about ...
Barista
Carthage, MO · On-site
$13 - $14.75/hr
With over 520 locations nationwide, Scooter's Coffee is a fast-growing brand in the coffee industry. We pride ourselves on Amazing People, Amazing Drinks, Amazingly Fast! We are passoniate about ...
Barista
Lockport, IL · On-site
$15.25 - $17.50/hr
With over 850 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. We strive for Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating a ...
Barista
Lockport, IL · On-site
$15.25 - $17.50/hr
With over 850 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. We strive for Amazing People, Amazing Drinks, Amazingly fast! We pride ourselves in creating a ...
Coffee Industry information
See salary details
$9.38 - $12.46
0% of jobs
$12.46 - $15.54
23% of jobs
$15.74 is the 25th percentile. Wages below this are outliers.
$15.54 - $18.62
37% of jobs
$21.29 is the 75th percentile. Wages above this are outliers.
$18.62 - $21.70
18% of jobs
$21.70 - $24.78
12% of jobs
$24.78 - $27.86
5% of jobs
$27.86 - $30.94
3% of jobs
$30.94 - $34.03
1% of jobs
$34.03 - $37.11
0% of jobs
$37.11 - $40.19
0% of jobs
$40.19 - $43.27
1% of jobs
$9
$21
$43
How much do coffee industry jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for coffee industry in the United States is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $22.36 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the coffee industry?
To thrive in the coffee industry, you need a strong understanding of coffee sourcing, production processes, brewing techniques, and customer service. Familiarity with industry-specific equipment, point-of-sale systems, and certifications such as SCA (Specialty Coffee Association) credentials are valuable assets. Excellent communication, attention to detail, and an ability to work efficiently in fast-paced environments help professionals stand out. These skills ensure the delivery of high-quality products and service, support operational efficiency, and foster customer satisfaction and loyalty.
What are the typical career paths and growth opportunities in the coffee industry?
Many professionals in the coffee industry start in entry-level roles such as barista, roaster assistant, or production staff and can advance to positions like head barista, roaster, café manager, or quality control specialist with experience and additional training. Opportunities also exist in areas like wholesale sales, coffee education, green coffee sourcing, and business development. The industry values hands-on experience, ongoing education, and passion for coffee, making it possible for motivated individuals to progress quickly. Employers often support development through in-house training, mentorship, and industry certifications, enabling talent to climb the ranks or even open their own coffee-related ventures.
What is a coffee industry job?
A Coffee Industry job refers to any role within the coffee supply chain, from farming and roasting to retail and barista positions. Jobs can include coffee farmers, roasters, quality control specialists, café managers, baristas, and sales representatives. These roles contribute to sourcing, processing, brewing, and serving coffee to consumers. Whether working on coffee farms, in production facilities, or at coffee shops, professionals in this industry play a crucial role in delivering high-quality coffee experiences.
More about Coffee Industry jobs
What cities are hiring for Coffee Industry jobs? Cities with the most Coffee Industry job openings:
What are the most commonly searched types of Coffee Industry jobs? The most popular types of Coffee Industry jobs are:
What states have the most Coffee Industry jobs? States with the most job openings for Coffee Industry jobs include:
What job categories do people searching Coffee Industry jobs look for? The top searched job categories for Coffee Industry jobs are:
- Remote Herbal Pharmacist
- Business Development Manager Pharmaceutical
- Director Asus Engineering
- Business Development And Account Manager
- Folding Carton Sales
- Director Of Strategic Partnerships And Business Development
- Urgently Hiring Business Development Manager
- Business Development Spanish
- Hourly Online Business Manager
- Account Manager Food Industry
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY • On-site
$17.75 - $24/hr
Full-time
Medical, Dental, Retirement, PTO
Re-posted 11 days ago
Job description
About Us
Salzman Group Inc. (Whole Latte Love) is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support.
Our company has been recognized nationally, being named one of America's Fastest Growing Online Shops by Statista, America's Best Online Shops 2026, and America's Best Customer Service 2024-2026 by USA Today.
We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed.
Position Overview
The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.
Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.
Key Responsibilities
Requirements
Salzman Group Inc. (Whole Latte Love) is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support.
Our company has been recognized nationally, being named one of America's Fastest Growing Online Shops by Statista, America's Best Online Shops 2026, and America's Best Customer Service 2024-2026 by USA Today.
We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed.
Position Overview
The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.
Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.
Key Responsibilities
- Review and respond to customer technical support requests related to espresso machines, grinders, coffee equipment, and accessories
- Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction
- Assist customers through email, chat, phone calls, and one-on-one video support sessions
- Clearly communicate troubleshooting steps in a professional, customer-friendly manner
- Manage support tickets accurately while meeting response time expectations
- Contribute feedback, documentation, and knowledge-sharing resources to support ongoing team development
- Perform additional duties and projects as assigned
Requirements
- Excellent communication skills with the ability to communicate clearly, professionally, and confidently across phone, chat, email, and video calls
- 2+ years of experience in customer service, technical support, appliance repair, troubleshooting, or another customer-facing role
- Comfortable handling both inbound and outbound customer communication
- Strong problem-solving and critical-thinking skills with attention to detail
- Self-motivated with a positive attitude, strong work ethic, and ability to multitask in a fast-paced environment
- Comfortable learning technical information and guiding customers through troubleshooting processes step-by-step
- Previous experience with espresso equipment, coffee preparation, appliance troubleshooting, or specialty coffee is a plus, but not required
- Modern office setting
- Paid training provided; no prior espresso machine experience required
- Competitive compensation based on experience
- Competitive health and dental insurance plans
- 401(k) plan with (Company contribution after 1 year)
- Vacation time, sick time, and paid holidays
- Fully stocked kitchen and beverages available for employees
- DoorDash DashPass membership
- Employee discounts on espresso machines, coffee, and accessories
- Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry
- Hands-on exposure to premium espresso equipment and coffee products
- Work alongside a passionate, knowledgeable team within the coffee industry
About Salzman Group
Sourced by ZipRecruiter