Overview:
Trail Town Coffee, High Point's coffee shop located in the heart of Downtown Chattanooga, is seeking a dynamic and passionate individual to join our team as the Coffee Shop General Manager. If you have a love for coffee, a knack for leadership, and thrive in a fast-paced environment, we want to hear from you!
Responsibilities:
Managerial Responsibilities:
- Oversee daily operations of Trail Town Coffee, including opening and closing procedures.
- Manage a team of baristas, providing guidance, training, and support to ensure exceptional customer service.
- Handle scheduling, payroll, and inventory management.
- Maintain cleanliness and organization of the coffee shop.
- Implement and uphold company policies and procedures.
- Collaborate with management team to drive sales and meet financial targets.
Barista Responsibilities:
- Prepare and serve a variety of high-quality coffee beverages and food, ensuring consistency and excellence.
- Provide friendly and efficient customer service, taking orders and processing transactions with accuracy.
- Maintain a clean and organized workspace, including equipment maintenance and restocking supplies.
- Uphold Trail Town Coffee's standards for product quality and presentation.
- Engage with customers to enhance their experience and promote loyalty.
Back of the House Responsibilities:
- Receive and manage deliveries, ensuring proper storage and rotation of inventory.
- Develop seasonal menu and new products.
- Monitor and maintain equipment, troubleshooting issues as needed.
Front of the House Responsibilities:
- Greet customers with a warm and welcoming attitude.
- Create a positive and inviting atmosphere for guests to relax and enjoy their coffee.
- Assist customers with menu selections and provide recommendations.
- Handle customer inquiries and resolve any issues or concerns in a timely manner.
- Ability to sale rock climbing gear including shoes, harnesses, and hardware (or willing to learn about rock climbing and climbing gear sales).
Qualifications:
- Previous experience in coffee shop management and barista roles required.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal abilities.
- Attention to detail and a passion for delivering exceptional customer service.
- Ability to multitask and thrive in a fast-paced environment.
- Knowledge of rock climbing and rock-climbing gear sales would be AWESOME!
Job Type: Full-time
Salary: $40,000-45,000 (not including tips)
Benefits:
- Health insurance 50/50 cost split
- PTO Program
- Employee discounts, and free gym membership to High Point Climbing And Fitness.
- Opportunities for career growth and development