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Coach Customer Service Jobs in Virginia (NOW HIRING)

TJ Maxx

Customer Service Coordinator

Winchester, VA · On-site

$14.75 - $15.25/hr

Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...

Tjx

Customer Service Coordinator

Winchester, VA · On-site

$14.75 - $15.25/hr

Trains and coaches Associates on personalizing the customer experience while promoting loyalty ... Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental ...

TalentBridge

Customer Service Team Lead

Richmond, VA · On-site

$21.25/hr

Customer Service Team Lead Location: Richmond, VA Job Type: Contract Max Pay Rate: $21.25/hr Shift ... This role is responsible for supervising team activities, coaching representatives, handling ...

Pep Boys

Lead Customer Service Advisor

Virginia Beach, VA · On-site

$12.77 - $18/hr

Position Summary The Customer Service Lead (CSL) plays a critical role in delivering exceptional ... Ability to coach and guide less-experienced team members while maintaining personal workload.

Pep Boys

Lead Customer Service Advisor

Portsmouth, VA · On-site

$12.77 - $18/hr

Position Summary The Customer Service Lead (CSL) plays a critical role in delivering exceptional ... Ability to coach and guide less-experienced team members while maintaining personal workload.

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All JobsCoach Customer Service JobsCoach Customer Service Jobs in Virginia

Coach Customer Service information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do coach customer service jobs pay per year?

As of Sep 7, 2026, the average yearly pay for coach customer service in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is a Coach Customer Service?

A Coach Customer Service job involves mentoring and guiding customer service representatives to improve their communication skills, problem-solving abilities, and overall performance. Coaches provide feedback, conduct training sessions, and monitor service interactions to ensure high-quality customer support. They also analyze key performance metrics and work closely with teams to enhance customer satisfaction and efficiency.

What are the primary responsibilities of a Coach Customer Service on a typical day?

A Coach Customer Service typically spends their day monitoring customer interactions, providing feedback, and conducting training sessions to help team members improve their communication and problem-solving skills. They may also develop and update training materials, lead group workshops, and assist with onboarding new staff. Collaboration with supervisors and other department leaders is common to ensure service standards are met and that staff development aligns with company goals. This role is vital in fostering a supportive environment where continuous improvement and high-quality service are prioritized.

What are the key skills and qualifications needed to thrive in the Coach Customer Service position, and why are they important?

To thrive as a Coach Customer Service, you need a solid background in customer service best practices, training methodologies, and experience in mentoring or supervisory roles. Familiarity with CRM systems, call center platforms, and workforce management tools, as well as certifications in coaching or customer service (such as ICF or HDI), are often valuable. Exceptional interpersonal skills, active listening, patience, and the ability to motivate others help someone stand out in this position. These combined skills enable coaches to effectively guide and develop team members, resulting in enhanced service quality and customer satisfaction.

How to become a coach customer service?

To become a coach customer service professional, candidates typically need strong communication and problem-solving skills, experience in customer service, and familiarity with coaching techniques or tools. Relevant certifications or training in customer service or coaching can enhance prospects, and some roles may require prior experience in a supervisory or mentoring capacity.

What are popular job titles related to Coach Customer Service jobs in Virginia?

For Coach Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Coach Customer Service jobs in Virginia look for?

The top searched job categories for Coach Customer Service jobs in Virginia are:

Coach Customer Service jobs near you
Infographic showing various Coach Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

Customer Service Coordinator

TJ Maxx

Winchester, VA • On-site

$14.75 - $15.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

T.J. Maxx rating

5.7

Company rating: 5.7 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

461st of 740 rated retailers

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We’re Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

2330 Legge Blv

Location:

USA TJ Maxx Store 0024 Winchester VA This position has a starting pay range of $14.75 to $15.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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