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Co Op Amazon It Help Desk Jobs (NOW HIRING)

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

IntelliDyne

IT Help Desk Manager

Herndon, VA

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

LHH US

Information Technology Help Desk

Atlanta, GA

$24 - $29/hr

LHH is seeking a dependable and technically skilled IT Help Desk Technician for a fantastic real estate company in Sandy Springs. This role will provide day-to-day technology support for a growing ...

Fourteen Food

IT Help Desk Analyst

Franklin, TN · On-site

IT Help Desk Analyst When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states ...

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401 Status: Full-time, ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Turbine Technologies

IT Help Desk

Jupiter, FL · On-site

Keyword: help desk it computer skills Required Experience: Education and Experience * High school diploma or equivalent Required Experience: * Strong knowledge of Microsoft Windows 11 in a corporate ...

BC Tech Pro

IT Help Desk

Magna, UT

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

NOLA Public Schools

IT Help Desk Technician

New Orleans, LA · On-site

$45.40K - $72.11K/yr

Position Summary The IT Help Desk Technician will support all site technology including but not limited to; user access, network trouble reports, and technical hardware/software trouble reports and ...

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All JobsCo Op Amazon It Help Desk Jobs

Co Op Amazon It Help Desk information

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$83.8K

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How much do co op amazon it help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for co op amazon it help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Co-Op Amazon IT Help Desk professional, and why are they important?

To thrive as a Co-Op Amazon IT Help Desk professional, you generally need foundational knowledge in computer systems, troubleshooting, and customer service, often supported by coursework in information technology or related fields. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is essential. Strong communication, problem-solving abilities, and patience stand out as valuable soft skills in this role. These competencies are crucial for efficiently resolving technical issues and ensuring smooth IT operations in a fast-paced, customer-centric environment.

What are some common challenges faced by Co-Op IT Help Desk employees at Amazon, and how are they supported in overcoming them?

Co-Op IT Help Desk employees at Amazon often face challenges such as troubleshooting complex technical issues remotely, balancing multiple support tickets, and adapting quickly to Amazon's fast-paced environment. However, they are supported through comprehensive onboarding, access to a knowledge base, and guidance from experienced team members. Regular team meetings and mentorship opportunities help co-ops build confidence and develop problem-solving skills, while fostering collaboration with other IT professionals across departments.

What are Co Op Amazon IT Help Desk roles?

Co Op Amazon IT Help Desk roles are positions designed for students or early-career professionals to gain hands-on experience supporting Amazon's internal technology infrastructure. These roles typically involve troubleshooting technical issues, assisting employees with hardware and software problems, and maintaining IT equipment. Co Op IT Help Desk staff work closely with experienced IT professionals to learn best practices in customer service and technical support. The role offers valuable exposure to enterprise-level IT systems and helps prepare individuals for future careers in information technology.

What is the difference between Co Op Amazon It Help Desk vs Amazon Technical Support Specialist?

AspectCo Op Amazon It Help DeskAmazon Technical Support Specialist
Required CredentialsTypically pursuing or completed relevant IT certifications or degreesOften requires similar certifications, with emphasis on troubleshooting skills
Work EnvironmentOn-site or remote support within Amazon facilities or remotelyPrimarily remote customer support via phone or chat
Employer & Industry UsageInternship role within Amazon's IT support teamFull-time or part-time customer support role at Amazon
Common Search & Comparison IntentUnderstanding internship vs full-time support rolesClarifying job responsibilities and career progression

While both roles involve IT support within Amazon, the Co Op Amazon It Help Desk is typically an internship or temporary position focused on gaining experience, whereas the Amazon Technical Support Specialist is a full-time role providing ongoing customer support. The roles share similar credentials and work environments but differ in employment status and career development opportunities.

What cities are hiring for Co Op Amazon It Help Desk jobs? Cities with the most Co Op Amazon It Help Desk job openings:
What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
What states have the most Co Op Amazon It Help Desk jobs? States with the most job openings for Co Op Amazon It Help Desk jobs include:
Co Op Amazon It Help Desk jobs near you

IT Help Desk Manager

IntelliDyne Jobs for Veterans

Herndon, VA • On-site

Other

Posted 7 days ago

Job description

IT Help Desk Manager

Location: Herndon, VA (100% Onsite)

Clearance: Active Secret or higher

Status: Exempt

About This Role

The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures high-quality customer service, timely incident resolution, and continuous improvement of help desk operations. The Manager oversees daily queue management, agent performance, training, and alignment with IT service management (ITSM) standards.

 

Responsibilities

Team Leadership & Supervision

  • Manage, mentor, and develop a team of 10-15 Tier 1 agents, promoting a positive and productive work environment.
  • Schedule staff to ensure appropriate coverage across operating hours.
  • Conduct regular one-on-ones, team meetings, and performance evaluations.
  • Provide coaching, remedial training, and escalation support as needed.

Operational Management

  • Oversee Tier 1 ticket queues to ensure SLAs and KPIs are consistently met or exceeded.
  • Monitor ticket volume, trends, and service quality to identify operational improvements.
  • Ensure proper documentation, categorization, and prioritization of all incidents and requests.
  • Coordinate escalations to Tier 2/3 teams following established workflows.

Customer Service & Quality Assurance

  • Maintain a customer-first culture across the help desk.
  • Handle complex or escalated customer issues with professionalism and urgency.
  • Review ticket quality and customer satisfaction results, implementing process improvements where needed.

Training & Development

  • Onboard new team members and provide ongoing training in tools, processes, and customer service best practices.
  • Maintain up-to-date knowledge base articles, scripts, and troubleshooting guides.
  • Identify skill gaps and develop targeted training plans.

Reporting & Continuous Improvement

  • Generate regular performance reports on KPIs (first-call resolution, SLA compliance, CSAT scores, etc.).
  • Participate in ITSM process improvement initiatives and cross-team coordination efforts.
  • Recommend changes to improve service delivery, workflows, and technical proficiency across the team.

 

Required Qualifications

  • 5-10 years of experience in an IT support environment, with at least 1-2 years in a supervisory or lead role.
  • Strong understanding of Tier 1 support operations, troubleshooting techniques, and IT service workflows.
  • Experience with ITSM ticketing systems (e.g., ServiceNow, Cherwell, Jira Service Management, Remedy).
  • Excellent interpersonal, communication, and conflict-management skills.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to analyze metrics and drive performance improvements.
  • Working knowledge of Windows operating systems, Office 365, basic networking, and common enterprise applications.
  • Active Secret clearance or higher.
  • HDI Certification (e.g., Support Center Manager or Desktop Support Manager)

 

Preferred Qualifications

  • ITIL Foundation certification.
  • MCP, MCSA or MCSE certifications.
  • Experience supporting enterprise or government environments.
  • Knowledge of SLA management and service desk best practices.
  • Experience leading teams of 10+ employees in a high-volume support environment.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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