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Clinical Support Analyst Jobs (NOW HIRING)

SmarterDx

Client Support Analyst I

SmarterDx is transforming how health systems use clinical AI to capture the full value of patient ... Role SmarterDx is seeking a Client Support Analyst who thrives on solving complex problems and ...

adareps

Technical Support Analyst

Vandalia, OH · On-site

Our clients range from growing biotech firms advancing groundbreaking clinical trials to ... Position Technical Support Analyst Location Vandalia, OH Summary The Technical Support Analyst ...

Nebraska Medicine

Senior Decision Support Analyst

Omaha, NE

$81K - $101K/yr

As a Senior Decision Support Analyst, you'll play a critical role in transforming financial, clinical and operational information into meaningful insights that guide the future of Nebraska Medicine.

Posted today

SmarterDx

Senior Client Support Analyst

Drive investigations across Engineering, Product, Data, Clinical Excellence, Customer Success, and ... the Support team. * Coach analysts through investigations by asking thoughtful questions ...

CereCore

Client Support Analyst

Nashville, TN · On-site

Our team of over 600 clinical and technical professionals has implemented EHR systems in more than ... CereCore is seeking a Client Support Analyst to join our team in Nashville, TN. Responsibilities:

SmarterDx

Client Support Analyst I

$60K - $70K/yr

Role SmarterDx is seeking a Client Support Analyst who thrives on solving complex problems and ... Clinical documentation improvement (CDI) processes * Healthcare information systems/electronic ...

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How much do clinical support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for clinical support analyst in the United States is $39.80, according to ZipRecruiter salary data. Most workers in this role earn between $31.49 and $45.67 per hour, depending on experience, location, and employer.

What is a clinical support analyst?

A Clinical Support Analyst is a healthcare IT professional who works to maintain and improve clinical information systems within hospitals or healthcare organizations. They serve as a liaison between clinical staff and IT departments, ensuring that electronic health records (EHR) and other clinical applications function effectively. Their duties often include troubleshooting software issues, providing user training, implementing system upgrades, and supporting workflow optimization to enhance patient care. Clinical Support Analysts play a crucial role in ensuring that technology supports the daily operations and compliance needs of clinical environments.

What are the key skills and qualifications needed to thrive as a clinical support analyst?

To thrive as a Clinical Support Analyst, you typically need a background in healthcare or health informatics, strong analytical skills, and a relevant degree such as in health information management or IT. Familiarity with electronic health record (EHR) systems, clinical software applications, and certifications like Epic or Cerner are highly valued. Excellent problem-solving abilities, communication skills, and attention to detail help in understanding user needs and providing effective support. These skills and qualifications ensure that clinical systems run smoothly, supporting both patient care and organizational efficiency.

How does a clinical support analyst typically collaborate with clinical staff and IT teams?

Clinical Support Analysts play a crucial role as the bridge between clinical staff and IT departments. They work closely with nurses, physicians, and other healthcare professionals to understand workflow challenges and translate these needs into technical requirements for the IT team. Regular communication, user training sessions, and troubleshooting are common collaborative activities, ensuring that electronic health records (EHR) and other clinical systems function smoothly. This collaboration is vital for optimizing system performance and enhancing patient care outcomes.
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Clinical Support Analyst jobs near you
Infographic showing various Clinical Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,791 per year, or $39.8 per hour.

Product Support Analyst I (Mon-Fri; 12 PM to 9 PM ET)

Clinical Ink

Remote

Full-time

Re-posted 3 days ago

Job description

Company Information
Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in the United States and Denmark, Clinical Ink is rewriting the clinical development experience.
Job Description
Clinical Ink is seeking a Product Support Analyst I to join our Product Support team based remotely across the United States! The Product Support Analyst I will be responsible for providing exceptional support to end users via email, phone, and chat. This specific position will have working hours from Monday to Friday; 12:00 PM - 9:00 PM ET. The ideal candidate will have a passion for technical troubleshooting and solving problems combined with prior experience in a customer-focused support position. The Product Support Analyst I's responsibilities include:
  • Provide service to end users by collecting accurate information to categorize and prioritize requests appropriately, and determine the quickest and best method of resolution in the form of support tickets
  • Create, respond to, and manage tickets via email, voicemail, or phone call within the established timeframes
  • Manage users’ expectations in a professional, knowledgeable, and persuasive manner while using good customer service and good clinical practices (GCP)
  • Provide exceptional tier I product support and solutions to external users’ problems and requests
  • Own issues from receipt through closure with an appropriate sense of urgency for exceptional customer service and optimal time to resolution
  • Communicate urgent customer situations when further assistance is needed; escalate appropriately, quickly, and effectively both internally and externally
  • Assist other Product Support Agents when needed/possible to facilitate timely resolutions to all issues presented
  • Collaborate with colleagues and Management to continuously improve and ensure a remarkable end-user experience
  • Provide input and feedback on departmental “living documentation” in the form of Wiki comments, how-to articles, and other documents
  • Work with and as a team, to provide world class support to end users and customers
Qualifications
  • Associates degree and at least 2 years’ experience in a busy, product and customer-focused IT support role providing phone and written end-user support, or equivalent experience
  • Ability to work Monday to Friday, 12:00 PM to 9:00 AM ET
  • Experience providing end-user support in life sciences or healthcare preferred
  • Proven ability to solve problems in a logical, quick, and efficient manner
  • Ability to learn a variety of technical topics and new tools quickly, including how systems function amp; the roles they perform from the user perspective
  • Effective work prioritization and the ability to work under pressure
  • Outstanding verbal, phone, and written communication skills
  • Driven customer service ethos
  • Technical aptitude and enthusiasm for learning
  • Specific systems or programming knowledge preferred
  • Knowledge of Windows 10 and 11
  • Helpdesk ticketing system(s) experience (such as Salesforce Service, etc.)
  • Experience with basic networking and Wi-Fi preferred
  • An understanding or hands-on experience with SQL and/or JSON a plus
  • Cisco CCNA or Microsoft MCSE a plus
  • Experience using an MDM or remote monitoring amp; management tool preferred
  • Experience working with vendors and/or integration partners preferred
Additional Information
Clinical Ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
www.clinicalink.com ​

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