Clinical Operations Manager Jobs in Nebraska (NOW HIRING)

At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Performs a variety of clinical supervisory functions including leading and coordinating the daily clinical operational activities of the unit and personnel functions. Ensures the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards. Interprets policies and procedure to nursing staff and patients/families. Builds, maintains, and supports a culture that fosters effective working relationships within a safe working environment

Essential Functions

• Clinical Operations
• Leads and supervises the daily clinical operational activities of the unit to ensure that quality care is delivered efficiently to include:
• Managing patient flow
• Overseeing the delivery of patient care and coordinating admissions, discharges, transfers and responding to unforeseen events adjusting patient assignments, as needed.
• Effectively problem solves to maximize resources to maintain patient flow, quality patient care and open communication between healthcare team members/departments
• Ensures patient assignments are made as defined by the Nebraska State Nurse Practice Act, and according to the knowledge and skills of the staff available.
• Ensures documentation on daily staffing sheets, electronic staffing system, and assignment sheets is accurate
• Follows up with own staff floating to other areas at least once during the shift. Ensures staff floating into unit are supported clinically, introduced/welcomed as part of the team, and assigned a buddy.
• Works collaboratively with AC and other unit leaders in meeting staffing challenges, taking accountability for impact of staffing decisions in own unit.
• Ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment.
• Provides effective training on skills and changes within the industry to new and current employees
• Remains current on skills and training. Serve as a clinical expert.
• Plays integral role in planning for current and future nursing needs and resources
• People Leadership
• Supervises nursing staff including, but not limited to, recruitment, hiring, merit recommendations, promotions, transfers, schedules, disciplinary action, performance evaluation (introductory and annual), orientation, and development. This includes day to day performance through ongoing assessment and coaching to achieve goals.
• Supports retention of staff using professional techniques consistent with Children's philosophy. Evaluates candidates for selection and provide feedback to manager using targeted selection processes. Oversees the on-boarding process for new employees.
• Meets with new staff and preceptors bi-weekly to assess and coach for progress and to manage variables influencing progress (patient assignments, didactic access, etc). Responsible for gathering and delivering feedback on a regular basis. Ensures educational and competency requirements are met.
• Supports leadership team in development of staff members by providing substantive feedback. Collaborates with leadership team when performance issues require formal performance improvement counseling. Delivers performance feedback. Knows strengths and capabilities of each staff member and the implications for training needs, scheduling.
• Recognizes and rewards staff with public and private recognition. Provides "in the moment" coaching, direction, and leadership for staff as necessary.
• Role models' clinical practices to meet identified standards. Escalates issues beyond own decision-making authority to department manager for guidance and/or resolution.
• Works collaboratively with the leadership team and staff members in assuring a patient/family focused environment. Evaluates care, provides clinical problem solving, and ensures customer satisfaction. Ensures department activities and records are in adherence to Children's Hospital & Medical Center and other regulatory agency standards.
• Communication
• Maintains an environment of trust, fairness, consistency, and confidentiality with team members and with internal and external customers.
• Listens and seeks clarification through the rounding process. Completes rounding and uses findings to develop solutions to identified issues within scope of accountability.
• Represents needs and interests of direct reports to all levels of the leadership structure. Communicates effectively orally and in writing.
• Takes the imitative to communicate proactively and follows up on issues.
• Quality, Compliance, and Safety
• Supports the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards. Interprets policies and procedure to nursing staff and patients/families.
• Makes changes in clinical assignments based on patient care needs and demonstrated staff competencies.
• Promotes a safe, therapeutic, customer-friendly environment. Responds promptly to patient, family and staff concerns seeking to bring issues to resolution. Provides feedback to patient care team regarding issues.
• Demonstrates clinical knowledge needed to coach staff on day-to-day activities. Pursues continuous learning to gain additional knowledge in area of clinical specialty.
• Interacts effectively with members of the health care team to monitor and achieve quality patient outcomes.
• Exercises problem solving skills to optimize patient flow while maintaining quality patient care. Collaborates with healthcare team regarding bed management to ensure appropriate patient placement based on clinical needs. Outpatient/procedural: Measures and contributes to improvement in patient access, cycle times, and patient wait times.
• Implements area specific policies and practice guidelines in accordance with Children's policy and regulatory standards using standardized tools and instruments.
• Holds self and others accountable for behaviors that are drivers of quality improvement. Completes audits of practice as defined by unit/organizational quality plan.
• Identifies, facilitates, and participates in Quality Improvement projects that enhance patient care, organizational outcomes, and/or patient satisfaction.
• Supports development and implementation of protocols for practice based on evidence
• Educates staff and monitors compliance of staff in cohort; elevates non-compliance issues.
• Collects data on trials for new products and provides "in the moment" education on new product implementation.
• Building Relationships and Service
• Builds, maintains and supports a culture that fosters effective working relationships within a safe working environment.
• Manages conflict within scope of responsibility. Identify service recovery strategies that preserve individual dignity. Knows and is articulate about area performance against service standards. Holds others accountable for behaviors that drive service improvement and excellence.
• Utilizes the problem solving model to independently and innovatively resolve patient problems and follows through to implement solutions.
• Monitors service behaviors of cohort, coaching for consistency amongst all staff. Responds to and manages customer service issues that arise in day to day work. Rounds on patients and families daily. Proactively intervenes to address and/or prevent customer service issues. Brings to leadership identification of policy issues that impact customer service.
• Assists to complete investigation of variance reports or other customer service issues at the direction of the manager. Identifies customer service issues other departments may have that affect safe, accurate, timely provision of patient care and efficient use of human and other resources.
• Supports unit Area Action Council by attending team meeting regularly. Supports other Clinical Nurse Supervisors in work they are trying to accomplish

Regular attendance at work is an essential function of the job.

Perform physical requirements as described in the Physical Requirements section

Education Qualifications

• Bachelor's Degree degree from an accredited college or university in nursing Required

Experience Qualifications

• Minimum 2 years nursing experience including one year experience in pediatric nursing Required and
• Previous supervisory or lead experience Preferred

Skills and Abilities

• Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful