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Client Technology Manager Jobs in Raleigh, NC (NOW HIRING)

WSP

Technology Manager, Intelligent Mobility

Raleigh, NC · On-site

$90 - $120/hr

The Technology Manager is the primary technical interface to WSP's client, holding both WSP IT staff and technology partners accountable to scope, schedule, and performance commitments. Key ...

Plexus Corp.

Life Sciences Technology Manager

Raleigh, NC · On-site

$117K - $176K/yr

The Life Sciences Technology Manager will be a technical contributor to the team, who will drive to ... understand client's needs. * Assist internal teams in the creation of compelling and customer ...

TRC Companies, Inc.

Land/ROW Manager - Title

Raleigh, NC · On-site

$97K - $120K/yr

Utilize TRC and client technology to effectively manage projects. * Responsible for consistent messaging to all stakeholders across projects. * Responsible for risk assessment, mitigation, and ...

Greenscape

Client Relations Manager

Durham, NC · On-site

$60K/yr

... Client Relations Manager where your motivation meets opportunity. Qualifications ... High level of confidence and comfort ability with mobile technology and computers is a MUST * Must ...

Greenscape

Client Relations Manager

Durham, NC · On-site

$60K/yr

... Client Relations Manager where your motivation meets opportunity. Qualifications ... High level of confidence and comfort ability with mobile technology and computers is a MUST * Must ...

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Client Technology Manager information

What is the difference between Client Technology Manager vs Technical Support Specialist?

AspectClient Technology ManagerTechnical Support Specialist
CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftRelevant certifications like CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentOversees client technology solutions, manages teams, and coordinates with clients in corporate settingsProvides technical assistance, troubleshooting, and support directly to end-users or clients
Employer & IndustryIT service providers, corporate IT departments, technology consulting firmsHelp desks, IT support centers, technology vendors

The main difference is that a Client Technology Manager focuses on managing client technology projects and teams, ensuring solutions meet client needs, while a Technical Support Specialist provides direct technical support and troubleshooting to end-users. Both roles require technical knowledge, but the manager role emphasizes oversight and client communication.

How does a client technology manager typically collaborate with other departments to ensure successful technology implementation for clients?

A Client Technology Manager often works closely with cross-functional teams such as sales, engineering, project management, and customer support to deliver tailored technology solutions for clients. This collaboration involves regularly communicating client requirements, coordinating technical resources, and ensuring all stakeholders are aligned on project timelines and deliverables. By acting as a bridge between clients and internal teams, the Client Technology Manager helps facilitate smooth deployments, resolve technical challenges, and maintain high client satisfaction throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a client technology manager, and why are they important?

To thrive as a Client Technology Manager, you need expertise in IT infrastructure, project management, and a solid understanding of client business needs, often supported by a degree in computer science or information systems. Familiarity with platforms like Microsoft 365, cloud services, CRM tools, and ITIL or PMP certification is common in this role. Exceptional communication, problem-solving, and relationship-building skills help in translating technical solutions into business value and managing client expectations. These abilities are crucial for aligning technology strategies with client objectives and delivering successful, long-term solutions.

What does a client technology manager do?

A Client Technology Manager oversees the technology needs and solutions for a company's clients. They act as a liaison between clients and the internal IT team, ensuring that client requirements are understood and implemented effectively. Their responsibilities often include managing client relationships, coordinating the delivery of technology services, and providing technical guidance to optimize client satisfaction and business outcomes. This role requires strong communication skills, technical expertise, and the ability to manage multiple projects simultaneously.
What are popular job titles related to Client Technology Manager jobs in Raleigh, NC? For Client Technology Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Client Technology Manager jobs in Raleigh, NC look for? The top searched job categories for Client Technology Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Client Technology Manager jobs? Cities near Raleigh, NC with the most Client Technology Manager job openings:
Client Technology Manager jobs near you

Technology Manager, Intelligent Mobility

WSP

Raleigh, NC • On-site

$90 - $120/hr

Other

Re-posted 24 days ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants

Job description

Position Summary

The Technology Manager is the Contractor’s single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT) activities. This role owns day‑to‑day planning, coordination, execution, and control across the full CCT scope including contact center technology, data network, security, and the IT Service Desk. The Technology Manager is accountable for carrying the solution from implementation through go‑live, hyper‑care, and knowledge transfer to Project Closeout.

The Technology Manager is the primary technical interface to WSP’s client, holding both WSP IT staff and technology partners accountable to scope, schedule, and performance commitments.

Key Responsibilities
  • Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.
  • Own end‑to‑end planning, coordination, execution, and control of the three CCT technology domains — contact center technology, data network/security, and IT Service Desk — ensuring integrated delivery across all three.
  • Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back‑office/case‑management environment.
  • Oversee data network and security delivery, ensuring the solution meets applicable public‑sector security, privacy (e.g., PCI, PII), and conformance requirements.
  • Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.
  • Establish and run delivery governance: integrated schedule, risk and issue management, change control, quality management, and stakeholder status reporting.
  • Direct hyper‑care support immediately following go‑live, ensuring rapid triage and resolution and operational stability through the stabilization period.
  • Plan and execute structured knowledge transfer — documentation, runbooks, and training for client and operations teams — culminating in formal Project Closeout and transition to steady‑state operations.
  • Manage technology vendors and subcontractors against SLAs and the Technology Conformance Matrix, holding partners accountable for performance throughout the lifecycle.
Required Qualifications
  • Senior IT professional with a demonstrated record delivering complex, multi‑workstream technology programs as a single point of accountability.
  • Public sector IT service delivery experience, including delivery governance and client‑facing accountability in a contractual environment.
  • Hands‑on contact center technology experience: CCaaS platforms, IVR/IVA, omnichannel routing, and back‑office/case‑management integration.
  • Strong command of the full delivery lifecycle — implementation, go‑live, hyper‑care, knowledge transfer, and closeout.
  • Working knowledge of data network/security and IT Service Desk / ITSM operations.
  • Excellent written and verbal communication; able to serve as the client‑facing technical lead.
  • Based in or willing to relocate to the Raleigh, NC area.
Preferred Qualifications
  • Experience in tolling, transportation, or mobility programs, particularly Customer Service Center or back‑office system implementations.
  • PMP and/or ITIL certification.
  • Experience managing technology partners against a conformance matrix or equivalent contractual technical baseline.
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