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Client Technology Manager Jobs in Raleigh, NC (NOW HIRING)

Plexus Corp.

Life Sciences Technology Manager

Raleigh, NC

$117K - $176K/yr

The Life Sciences Technology Manager will be a technical contributor to the team, who will drive to ... client's needs. Assist internal teams in the creation of compelling and customer-aligned project ...

Plexus Corp.

Life Sciences Technology Manager

Raleigh, NC · On-site

$117K - $176K/yr

The Life Sciences Technology Manager will be a technical contributor to the team, who will drive to ... understand client's needs. * Assist internal teams in the creation of compelling and customer ...

Greenscape

Client Relations Manager

Durham, NC · On-site

... Client Relations Manager where your motivation meets opportunity. Qualifications ... High level of confidence and comfort ability with mobile technology and computers is a MUST * Must ...

Greenscape

Client Relations Manager

Durham, NC · On-site

$60K/yr

... Client Relations Manager where your motivation meets opportunity. Qualifications ... High level of confidence and comfort ability with mobile technology and computers is a MUST * Must ...

TRC Companies, Inc.

Land/ROW Manager - Title

Raleigh, NC · On-site

$97K - $120K/yr

Utilize TRC and client technology to effectively manage projects. * Responsible for consistent messaging to all stakeholders across projects. * Responsible for risk assessment, mitigation, and ...

Oliver Wyman

Client Manager Business Insurance

Cary, NC · On-site

Client Manager, Business Insurance Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive ...

Marsh LLC

Client Manager Business Insurance

Raleigh, NC · On-site

Client Manager, Business Insurance Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive ...

Marsh LLC

Client Manager Business Insurance

Cary, NC · On-site

Client Manager, Business Insurance Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive ...

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Client Technology Manager information

What does a client technology manager do?

A Client Technology Manager oversees the technology needs and solutions for a company's clients. They act as a liaison between clients and the internal IT team, ensuring that client requirements are understood and implemented effectively. Their responsibilities often include managing client relationships, coordinating the delivery of technology services, and providing technical guidance to optimize client satisfaction and business outcomes. This role requires strong communication skills, technical expertise, and the ability to manage multiple projects simultaneously.

How does a client technology manager typically collaborate with other departments to ensure successful technology implementation for clients?

A Client Technology Manager often works closely with cross-functional teams such as sales, engineering, project management, and customer support to deliver tailored technology solutions for clients. This collaboration involves regularly communicating client requirements, coordinating technical resources, and ensuring all stakeholders are aligned on project timelines and deliverables. By acting as a bridge between clients and internal teams, the Client Technology Manager helps facilitate smooth deployments, resolve technical challenges, and maintain high client satisfaction throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a client technology manager, and why are they important?

To thrive as a Client Technology Manager, you need expertise in IT infrastructure, project management, and a solid understanding of client business needs, often supported by a degree in computer science or information systems. Familiarity with platforms like Microsoft 365, cloud services, CRM tools, and ITIL or PMP certification is common in this role. Exceptional communication, problem-solving, and relationship-building skills help in translating technical solutions into business value and managing client expectations. These abilities are crucial for aligning technology strategies with client objectives and delivering successful, long-term solutions.

What is the difference between Client Technology Manager vs Technical Support Specialist?

AspectClient Technology ManagerTechnical Support Specialist
CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftRelevant certifications like CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentOversees client technology solutions, manages teams, and coordinates with clients in corporate settingsProvides technical assistance, troubleshooting, and support directly to end-users or clients
Employer & IndustryIT service providers, corporate IT departments, technology consulting firmsHelp desks, IT support centers, technology vendors

The main difference is that a Client Technology Manager focuses on managing client technology projects and teams, ensuring solutions meet client needs, while a Technical Support Specialist provides direct technical support and troubleshooting to end-users. Both roles require technical knowledge, but the manager role emphasizes oversight and client communication.

What are popular job titles related to Client Technology Manager jobs in Raleigh, NC?

For Client Technology Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Client Technology Manager jobs in Raleigh, NC look for?

The top searched job categories for Client Technology Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Client Technology Manager jobs?

Cities near Raleigh, NC with the most Client Technology Manager job openings:

Client Technology Manager jobs near you

Technology Manager, Intelligent Mobility

WSP

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

18th of 72 rated business consultants

Job description

Position Summary

The Technology Manager is the Contractor's single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT) activities. This role owns day-to-day planning, coordination, execution, and control across the full CCT scope including contact center technology, data network, security, and the IT Service Desk. The Technology Manager is accountable for carrying the solution from implementation through go-live, hyper-care, and knowledge transfer to Project Closeout.

The Technology Manager is the primary technical interface to WSPs client, holding both WSP IT staff and technology partners accountable to scope, schedule, and performance commitments.

Key Responsibilities

Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.

Own end-to-end planning, coordination, execution, and control of the three CCT technology domains - contact center technology, data network/security, and IT Service Desk - ensuring integrated delivery across all three.

Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back-office/case-management environment.

Oversee data network and security delivery, ensuring the solution meets applicable public-sector security, privacy (e.g., PCI, PII), and conformance requirements.

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.

Establish and run delivery governance: integrated schedule, risk and issue management, change control, quality management, and stakeholder status reporting.

Direct hyper-care support immediately following go-live, ensuring rapid triage and resolution and operational stability through the stabilization period.

Plan and execute structured knowledge transfer - documentation, runbooks, and training for client and operations teams - culminating in formal Project Closeout and transition to steady-state operations.

Manage technology vendors and subcontractors against SLAs and the Technology Conformance Matrix, holding partners accountable for performance throughout the lifecycle.

Required Qualifications

Senior IT professional with a demonstrated record delivering complex, multi-workstream technology programs as a single point of accountability.

Public sector IT service delivery experience, including delivery governance and client-facing accountability in a contractual environment.

Hands-on contact center technology experience: CCaaS platforms, IVR/IVA, omnichannel routing, and back-office/case-management integration.

Strong command of the full delivery lifecycle - implementation, go-live, hyper-care, knowledge transfer, and closeout.

Working knowledge of data network/security and IT Service Desk / ITSM operations.

Excellent written and verbal communication; able to serve as the client-facing technical lead.

Based in or willing to relocate to the Raleigh, NC area.

Preferred Qualifications

Experience in tolling, transportation, or mobility programs, particularly Customer Service Center or back-office system implementations.

PMP and/or ITIL certification.

Experience managing technology partners against a conformance matrix or equivalent contractual technical baseline.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 

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