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Client Technology Manager Jobs in Delaware (NOW HIRING)

Numotion

Assistive Technology Professional

Bear, DE · On-site

... based on client's identified physical needs and mobility goals. * Manage/Facilitate efficient ... Valid Assistive Technology Professional (ATP) certification. * Demonstrate critical thinking ...

Numotion

Assistive Technology Professional

Bear, DE

... based on client's identified physical needs and mobility goals. * Manage/Facilitate efficient ... Valid Assistive Technology Professional (ATP) certification. * Demonstrate critical thinking ...

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Client Technology Manager information

What is the difference between Client Technology Manager vs Technical Support Specialist?

AspectClient Technology ManagerTechnical Support Specialist
CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftRelevant certifications like CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentOversees client technology solutions, manages teams, and coordinates with clients in corporate settingsProvides technical assistance, troubleshooting, and support directly to end-users or clients
Employer & IndustryIT service providers, corporate IT departments, technology consulting firmsHelp desks, IT support centers, technology vendors

The main difference is that a Client Technology Manager focuses on managing client technology projects and teams, ensuring solutions meet client needs, while a Technical Support Specialist provides direct technical support and troubleshooting to end-users. Both roles require technical knowledge, but the manager role emphasizes oversight and client communication.

How does a Client Technology Manager typically collaborate with other departments to ensure successful technology implementation for clients?

A Client Technology Manager often works closely with cross-functional teams such as sales, engineering, project management, and customer support to deliver tailored technology solutions for clients. This collaboration involves regularly communicating client requirements, coordinating technical resources, and ensuring all stakeholders are aligned on project timelines and deliverables. By acting as a bridge between clients and internal teams, the Client Technology Manager helps facilitate smooth deployments, resolve technical challenges, and maintain high client satisfaction throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a Client Technology Manager, and why are they important?

To thrive as a Client Technology Manager, you need expertise in IT infrastructure, project management, and a solid understanding of client business needs, often supported by a degree in computer science or information systems. Familiarity with platforms like Microsoft 365, cloud services, CRM tools, and ITIL or PMP certification is common in this role. Exceptional communication, problem-solving, and relationship-building skills help in translating technical solutions into business value and managing client expectations. These abilities are crucial for aligning technology strategies with client objectives and delivering successful, long-term solutions.

What does a Client Technology Manager do?

A Client Technology Manager oversees the technology needs and solutions for a company's clients. They act as a liaison between clients and the internal IT team, ensuring that client requirements are understood and implemented effectively. Their responsibilities often include managing client relationships, coordinating the delivery of technology services, and providing technical guidance to optimize client satisfaction and business outcomes. This role requires strong communication skills, technical expertise, and the ability to manage multiple projects simultaneously.
What are popular job titles related to Client Technology Manager jobs in Delaware? For Client Technology Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Client Technology Manager jobs in Delaware look for? The top searched job categories for Client Technology Manager jobs in Delaware are:
What cities in Delaware are hiring for Client Technology Manager jobs? Cities in Delaware with the most Client Technology Manager job openings:
Client Technology Manager jobs near you
U.S. Private Bank - Head of U.S. Private Bank Client Service - Managing Director

U.S. Private Bank - Head of U.S. Private Bank Client Service - Managing Director

JPMorgan Chase & Co.

Newark, DE • On-site

$300K - $500K/yr

Full-time

Medical, Retirement

Posted 5 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

Job Description
Step into a pivotal leadership role where you'll shape the future of client service for high-net-worth families nationwide-guiding a team of 500 professionals across four major cities to deliver a world-class, high-touch experience, drive innovation through technology and data, and set new standards for excellence in the U.S. Private Bank.
As the Head of U.S. Private Bank Client Service within the U.S Private Bank, you will lead Client Service teams across Delaware, Chicago, Houston, and Scottsdale, who deliver a consistent, high-touch experience for high-net-worth families across the U.S. This leader partners closely with local leadership to deliver a high-touch, control-strong, and increasingly seamless client experience, while modernizing service through technology, operating model evolution, and data-driven management. This individual will lead a team of approximately 500 professionals (Service Managers, Client Service Associates, and support teams), with accountability for day-to-day execution, talent strategy, risk and controls, service quality, and transformational change.
Job Responsibilities
  • Develop and implement a high-touch, consistent U.S. Client Service strategy, partnering with leadership to embed teams in local growth and meet client needs
  • Own the operating rhythm for work intake, transaction execution and daily capacity management, driving accuracy, timeliness, and strong regulatory adherence
  • Strengthen controls and risk management, serving as escalation point and collaborating with Business Risk Management and Compliance
  • Lead critical change initiatives by adopting AI-powered technology, redesigning workflows, closing process gaps, and driving cross-functional projects
  • Own talent strategy, recruiting, succession planning, and development, while building a performance culture with clear expectations, coaching, and accountability
  • Establish robust metrics and transparent reporting, leveraging data insights to reduce friction, improve turnaround, and ensure consistency across markets
  • Represent Client Service in technology and operations, influencing systems and policies, and building strong partnerships to drive coordinated execution

Required qualifications, capabilities and skills
  • Extensive experience (10+ years) managing large complex service functions, equivalent financial services management experience at a senior leadership level. Strong leadership and change management skills, with dynamic credibility, exceptional judgment, communication, and ability to articulate strategy across multiple locations
  • Must currently hold Managing Director or Executive Director title, external equivalent
  • FINRA Securities Industry Essentials, Series 7, Series 63 and Series 24 licenses required
  • Solid comprehension of Private Bank's range of products and services as each applies to specific market and region business segments. Products include: deposits, banking, brokerage, custody, investment management, fiduciary, mutual funds, credit, foreign exchange and private investments
  • Must understand the strategic impact of the regulations, policies and procedures related to these products and services, and how to integrate changes into existing infrastructure
  • Strong interpersonal skills; ability to quickly build strong relationships with other senior managers, members of the integrated team and other internal partners
  • Adaptable leader skilled in project management, metrics, reporting, and navigating complex data flows in dynamic environments

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

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