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Client Success Jobs in Spring Hill, TN (NOW HIRING)

THORNDALE PARTNERS

Customer Success Manager

Nashville, TN · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager We are searching for a strategic thinker with a background in customer ... This hire will manage daily client interactions, set meetings, track and manage client needs, and ...

Gallagher

Client Service Manager III

Franklin, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

How you'll make an impact You'll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you'll ensure clients ...

Gallagher

Client Executive

Brentwood, TN · On-site

$72K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview As the Client Executive you will ensure delivery of exceptional service to Gallagher ... We measure success based on retention and our renewal target is 95% * Guide, develop, and mentor to ...

Arthur J. Gallagher & Co. (AJG)

Client Executive

Brentwood, TN · On-site

$72K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview As the Client Executive you will ensure delivery of exceptional service to Gallagher ... We measure success based on retention and our renewal target is 95%. * Guide, develop, and mentor ...

New

Gallagher

Client Executive

Brentwood, TN · On-site

$72K - $98K/yr

  • Retirement

Overview As the Client Executive you will ensure delivery of exceptional service to Gallagher ... We measure success based on retention and our renewal target is 95% * Guide, develop, and mentor to ...

Stryker Corporation

Senior Engagement Consultant

Nashville, TN · On-site

$81 - $122/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner across Marketing, Product, Operations, IT, Data, Distribution, Client Success, Sales Enablement, and external vendors to drive aligned, high-quality execution. * Support initiatives designed ...

Sun Life Financial

Senior Engagement Consultant

Nashville, TN · On-site +1

$81K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner across Marketing, Product, Operations, IT, Data, Distribution, Client Success, Sales Enablement, and external vendors to drive aligned, high-quality execution. * Support initiatives designed ...

Sun Life Financial

Senior Engagement Consultant

Nashville, TN · On-site +1

$81K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner across Marketing, Product, Operations, IT, Data, Distribution, Client Success, Sales Enablement, and external vendors to drive aligned, high-quality execution. * Support initiatives designed ...

Pwc

MDM Senior Architect-Senior Manager

Nashville, TN

$124K - $280K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You utilize your proficiency in MDM platforms and data management to drive client success and develop top-performing, diverse teams. Responsibilities - Architect and manage master data management ...

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Showing results 41-60

All JobsClient Success JobsClient Success Jobs in Spring Hill, TN

Client Success information

See Spring Hill, TN salary details

$30.6K

$78.1K

$131.6K

How much do client success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client success in Spring Hill, TN is $78,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,100.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Spring Hill, TN?

The most popular types of Client Success jobs in Spring Hill, TN are:

What job categories do people searching Client Success jobs in Spring Hill, TN look for?

The top searched job categories for Client Success jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Client Success jobs?

Cities near Spring Hill, TN with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Spring Hill, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $78,105 per year, or $37.6 per hour.

Customer Success Manager

THORNDALE PARTNERS

Nashville, TN • On-site

Other

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Success Manager

We are searching for a strategic thinker with a background in customer support, technology sales, technical project management, and/or strategic marketing management to manage client accounts for a robust digital marketing and analytics platform. This hire will manage daily client interactions, set meetings, track and manage client needs, and coordinate human and capital resources to accomplish client goals. An understanding of the digital marketing landscape is required and this hire should be familiar with strategic planning related to SEO, SEM, organic search, and PPC advertising when partnered with technical advances such as AI and machine learning.

Details

  • Type: Direct-Hire Full-Time Opportunity
  • Location: Texas or Tennessee based candidates are preferred, open to IL, FL, and CO
  • Base Salary: $Negotiable Salary + Full Benefits*(100% Covered employee/dependent healthcare, 401K matching, $500/month WTF bonus, PTO, etc.)

Ideal Candidate Profile

  • Bachelor's Degree Required
  • Excellent communication and presentation skills (written and verbal)
  • Excellent customer service and troubleshooting skills
  • High standard of professionalism in appearance and attitude
  • Local to the Nashville, TN area and willing to work remotely until 2022
  • 3+ Years in an Account Manager, Account Director, Enterprise Sales, Technical Project Management, Client Partnership, Engagement Manager or Director, or Strategic Marketing Management role for digital marketing platforms
  • Understanding of the digital marketing landscape and familiarity with strategic planning related to SEO, SEM, organic search, and PPC advertising when partnered with technical advances such as AI and machine learning.
  • Tools: Slack, Trello, Zoom, and Basecamp knowledge is required
  • Comfort and ability to lead meetings either in-person or via Zoom. This hire must be comfortable in front of a camera and taking leadership over meetings.
  • Previous experience managing project timelines and budgets

Scope of Work

  • Manage all assigned Fortune 500 client interactions at the c-suite level within the Nashville market
  • Ensure all project deadlines are being met and coordinate all human/capital resources to accomplish client goals within the platform within budget
  • Lead all internal client status update meetings and keep teams on-track and within client's timeline
  • Translate client needs into technical solutions
  • Maintain good working relationship with senior leadership, marketing strategy teams, technical teams, and enterprise account executives
  • Identify account development or expansion opportunities with current clients and communicate with executive leadership or enterprise accounts team
  • Establish project strategy for clients based on established business/digital roadmaps and defined success metrics
  • Oversee reporting efforts on client projects, creating and distributing documents that support the delivery of strategy, products, and services
  • Identify project bottlenecks and brainstorm solutions for process improvement
  • Exercise critical thinking, communication, and a high-level of decision-making skills that align with company and client culture and values
  • Manage client digital programs and provide business analysis of client's digital roadmap

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