ZipRecruiter

Log In

1

Client Success Jobs in Madison, WI (NOW HIRING)

defi AUTO LLC

Client Service Executive

Madison, WI · On-site

$82K - $117K/yr

As a Client Service Executive within the Managed Servicing business, you operate in a highly ... Success in this position requires strong relationship management, strategic thinking, and the ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

We are currently seeking a dynamic Customer Success Associate to join our growing teams across the ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

We are currently seeking a dynamic Customer Success Associate to join our growing teams across the ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

We are currently seeking a dynamic Customer Success Associate to join our growing teams across the ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Madison, WI

Client Success information

See Madison, WI salary details

$32.8K

$83.7K

$141.1K

How much do client success jobs pay per year?

As of Jul 20, 2026, the average yearly pay for client success in Madison, WI is $83,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,800.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Madison, WI? The most popular types of Client Success jobs in Madison, WI are:
What are popular job titles related to Client Success jobs in Madison, WI? For Client Success jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Madison, WI look for? The top searched job categories for Client Success jobs in Madison, WI are:
What cities near Madison, WI are hiring for Client Success jobs? Cities near Madison, WI with the most Client Success job openings:
Client Success jobs near you

Client Service Executive

defi AUTO LLC

Madison, WI • On-site

$82K - $117K/yr

Full-time

Posted 12 days ago

Job description

About defi SOLUTIONS:

It’s an exciting time to join defi!


defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance.


Learn more at defisolutions.com and follow us on LinkedIn.



Position Purpose:

As a Client Service Executive within the Managed Servicing business, you operate in a highly visible, client-facing role supporting some of the largest organizations in the financial services industry. You are responsible for delivering exceptional service and driving client satisfaction while ensuring operational excellence across all engagements.

In this role, you partner cross-functionally with finance, IT, HR, product, and sales to coordinate the delivery, enhancement, and continuous improvement of services. You play a critical role in aligning client needs with business capabilities, proactively identifying opportunities to optimize existing solutions and contribute to the development of new offerings.


Success in this position requires strong relationship management, strategic thinking, and the ability to navigate complex organizational structures. You are expected to consistently exceed expectations, delivering value not only to clients but also to internal stakeholders and the broader enterprise.



Essential Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Serve as a primary point of contact for clients, building strong, trusted relationships
  • Coordinate cross-functional teams to deliver and enhance client services
  • Drive continuous improvement of operational processes and service offerings
  • Identify opportunities for service expansion or innovation
  • Ensure alignment between client expectations and enterprise capabilities
  • Deliver high-quality outcomes in a fast-paced, client-centric environment
  • Serve as the primary liaison between clients and the organization, effectively representing the client’s voice internally and the company’s perspective externally.
  • Manage multiple client accounts with a proactive, responsive, and highly available approach, ensuring alignment with both client expectations and organizational objectives.
  • Lead and navigate critical, high-impact conversations with both internal stakeholders and clients, addressing challenges with transparency and solutions-oriented thinking.
  • Deliver exceptional client experiences by consistently exceeding 100% of client and internal Service Level Agreements (SLAs).
  • Drive achievement of client-defined and internal service metrics across multiple product lines through effective budget management, forecasting, capacity planning, and workforce optimization.
  • Collaborate with clients and operational teams to identify automation opportunities and support the design and deployment of solutions.
  • Foster and promote a high-performance culture that drives strong employee engagement, collaboration, and team success.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



Required Qualifications/ Skills:

  • Bachelor’s degree required. Relevant equivalent work experience may be substituted for degree requirement.
  • Minimum 3 years’ experience in auto finance or related industry
  • Minimum 5 years’ experience directly servicing clients with a history of strong communication and effective client relationships at all levels within the client organization


Preferred Qualifications/ Skills:

  • Client support experience within an auto financial institution.


Travel required:

  • Less than 25%



Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.