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Client Success Jobs in Boston, MA (NOW HIRING)

zakipoint Health

Customer Success Manager

Cambridge, MA · On-site

... Success Manager (CSM) to strengthen partnerships, maximize client outcomes, and support revenue ... Own client relationships from implementation through renewal, acting as a strategic advisor to TPA ...

New

Curinos Inc

Client Value Manager

Waltham, MA · On-site

$110K - $140K/yr

Become the Trusted Advisor Behind Our Clients' Success The Client Value Manager (CVM) is one of Curinos' most strategic and visible client-facing roles. Sitting at the intersection of strategy ...

Phase2 Technology

Customer Success Manager II

Cambridge, MA · On-site

$74 - $120/hr

The Customer Success Manager II will orchestrate the customer journey through proactive engagement ... Strengthen the client's relationship health post-sale by deeply embedding in the accounts to drive ...

New

ARVO

Account Manager / Customer Success

Boston, MA · On-site

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

ARVO

Account Manager / Customer Success

Boston, MA · On-site

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

ARVO

Account Manager / Customer Success

Boston, MA · On-site

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

Informa

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and ...

Informa TechTarget

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and ...

New

Informa

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and ...

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Showing results 41-60

All JobsClient Success JobsClient Success Jobs in Boston, MA

Client Success information

See Boston, MA salary details

$35.3K

$90.2K

$152.1K

How much do client success jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success in Boston, MA is $90,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,600.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Boston, MA?

The most popular types of Client Success jobs in Boston, MA are:

What are popular job titles related to Client Success jobs in Boston, MA?

For Client Success jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Boston, MA look for?

The top searched job categories for Client Success jobs in Boston, MA are:

What cities near Boston, MA are hiring for Client Success jobs?

Cities near Boston, MA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $90,241 per year, or $43.4 per hour.

Client Success Relationship Manager - Investment Management Portfolio

SS&C

Boston, MA • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title:Client Success Relationship Manager, Director

Locations: Boston, MA | Hybrid

About the Role

SS&C Advent's Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them to achieve success with their solutions while maximizing their return on investment. Byleveraginga proactive consultative approach, our Relationship Managers bring SS&C Advent'svery bestideas, innovations, and capabilities to their portfolio of customers. Our team matches these to the customer's businessobjectives,determiningthe best approach forleveragingour software capabilities and providing recommendations on how to achieve the most impactful business outcomes. Relationship Managers are an integralcomponentof our Global Customer Experience team, and we are looking for strong contributors to join our hybrid team of competitive and experienced professionals focused on transformational processes, customer loyalty, our customers' growth, andultimately maintenanceof our industry-leading renewal rates.

Why Join SS&C

SS&C combines proprietary technology with deep industryexpertiseto support complex financial and health care operations. Our teams design, implement, andoperatesolutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact

  • Proactivelyidentifyand prioritize accounts to focus efforts within a definedterritory asbased on perceived risk, potential growth opportunity, strategic value, and renewaltime frame.
  • Develop long-term relationships with your portfolio of assigned customers, connecting with key business executives from Clevel ondown. Effectively deliver scheduled business reviews to key business contacts.
  • Cultivate an understanding of your customers' business requirements, industry challenges and goals coupled with a strong understanding of how they are using their SS&C Advent solutions to maximize adoption, growth, and account retention as well as the trusted advisor role with the customer.
  • Develop account and engagement plans for SS&C Advent customers that outline their critical success factors, metrics for success, potential issues, and dependencies and provide recommendations for each.Collaborate with internal teams such as Services,Salesand Renewals to ensure execution of account and engagement plan.
  • Provide strategic oversight during the entire customer journey including implementation, optimization, growth, renewal and ensure a seamless handover of knowledge and responsibilities whereappropriate.
  • Identifyexpansion opportunities and collaborate with the sales teams to ensure growthobjectivesand footprint increase.
  • Work closely with the SS&C Advent's Services teams toidentifynew opportunities andfacilitatetransitions from Services following implementation, upgrades, migrations, etc.
  • Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of SS&C Advent's abilities.
  • Be the voice of the customer to Product Management, Product Marketing, Support, Renewals, Services, Sales, Finance, etc. building strong workingrelationshipwith each to ensure customer success and consistency of contact.
  • Develop a thorough understanding of the SS&C Advent product suite and industry (where not already present).
  • Work collaboratively with the Marketing and Sales teams to identify and build customer references.

Required Experience

  • BA/BS or equivalent degree or related work experience.
  • 4-6 years of direct customer/account management experience in enterprise software, businessconsultingora relatedfield.
  • Key to this role is being able to articulate value, inspire and sell the SS&C Advent story for transforming the investment management industry.As a trusted advisor and coach, the Relationship Manager is the post-sales success leader for the customer.
  • Ability to multi-task and handle complex matters with little supervision and excellent follow-up.
  • High degree of organization, efficiency, urgency and followthrough onprogram planning and execution.
  • Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills, with the ability to inform, influence andimpactall levels of management.
  • Demonstrated ability to communicate effectively, present and influence credibly at all levels of the organization, including executive and C-level.
  • Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements to technical solutions.
  • History of strategic and innovative thinking - exercises great judgment and decision-making capabilities.
  • Demonstrated ability to grow relationships and expand platform footprints with the customer firm.
  • Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed.
  • Prior hands-on working knowledge and/or implementation of a complex solution within the FinTech space.
  • Strong collaboration andteam workingskills.
  • Excellent follow-up skills with great attention to detail.
  • Willing to travel 15-30%.

Join SS&C, where innovation meets global opportunities.Click hereto apply.

#LI-MG2

#CA-MG

#LI-Hybrid

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.Massachusetts: The expected base salary for the position is between 160,000 USD to 180,000 USD.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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