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Client Success Jobs in Massachusetts (NOW HIRING)

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

$85K - $95K/yr

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

Flywire

Enterprise Client Success Manager

Boston, MA · On-site

$85K - $95K/yr

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

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Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Massachusetts

Client Success information

See Massachusetts salary details

$35.5K

$90.7K

$152.9K

How much do client success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success in Massachusetts is $90,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $108,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Massachusetts? The most popular types of Client Success jobs in Massachusetts are:
What are popular job titles related to Client Success jobs in Massachusetts? For Client Success jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Massachusetts look for? The top searched job categories for Client Success jobs in Massachusetts are:
What cities in Massachusetts are hiring for Client Success jobs? Cities in Massachusetts with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Massachusetts as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $90,716 per year, or $43.6 per hour.

Client Success Manager (Manufacturing Division)

demandDrive

Waltham, MA • On-site

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

About the Company:
demandDrive is an industry-leading integrated sales and marketing agency with over 400 employees, headquartered in the Greater Boston Area. demandDrive provides B2B clients with a comprehensive suite of solutions, including world-class digital marketing services combined with sales execution. While most companies execute sales and marketing functions in isolation, demandDrive combines industry-leading services in both areas, driving greater productivity and increasing our clients' revenue growth. demandDrive believes in strong leaders and a positive work culture. We are extremely passionate about helping our clients achieve and exceed their sales and marketing goals and being the best in the industry. The Company is private equity-sponsored and will be executing on an M&A strategy.
About the Position - Client Success Manager (Manufacturing Division):
demandDrive Manufacturing is a leading sales and demand generation firm seeking an experienced Client Success Manager to drive the success of industrial manufacturing clients. This role is critical to ensuring client satisfaction, maximizing program results, and supporting the growth of the company. You will serve as the primary liaison for assigned clients, guiding Business Development Specialists (BDS), implementing sales development programs, and ensuring that each client's objectives are met or exceeded.
Key Responsibilities
  • Onboard new clients, including knowledge transfer, campaign creation, playbook development, CRM setup, list sourcing, and the scheduling and calendaring of client meetings.
  • Manage and maintain strong client relationships, acting as the primary point of contact.
  • Oversee and coach Business Development Specialist teams to ensure preparedness, performance, and alignment of client goals.
  • Monitor team productivity using reporting tools; provide feedback and performance guidance.
  • Review weekly and quarterly reports, providing real-time updates to clients and management.
  • Collaborate with internal sales, marketing, and management teams to resolve client issues or optimize programs.
  • Adjust lead strategies, coverage, and CRM records to maintain program effectiveness.
  • Attend client review meetings to ensure objectives, targets, and expectations are consistently met.
  • Apply strategic thinking to anticipate client needs, resolve challenges, and deliver solutions to drive results.

Key Requirements
  • 5+ years of experience:
    • Managing multiple client accounts in industrial manufacturing with a focus on customer service.
    • Direct management/coaching of sales/business development teams in the industrial manufacturing sector.
    • Experience in strategic enterprise sales.
  • Proven experience in sales/business development management, particularly within the industrial manufacturing sector.
  • Demonstrated ability to lead, coach, and manage sales/business development teams to achieve high performance.
  • Strong attention to detail, capable of driving client success at all levels
  • Strategic solutions-based thinking with the ability to make sound judgment calls.
  • Superior organizational, time management, and strategic planning skills.
  • Excellent written and verbal communication skills, and ability to anticipate and address client needs.
  • Bachelor's degree, preferably in a business-related field.
  • Experience in inside sales or account management in the technology space is preferred.
  • Proficiency with Salesforce, HubSpot, Zoho, or similar CRM platforms.

Compensation & Benefits
  • Annual salary + bonus ($75,000 - $95,000 annual salary range + 20% in potential added annual bonus).
  • Hybrid work model - or fully remote, depending on location.
  • Health coverage and other health & wellness benefits via BCBS, vision care, dental Coverage (Delta Dental), paid paternity & maternity leave, life+disability insurance, 401(k) matching.
  • Positive company culture.
  • Company laptop, full tech stack & tools, and other resources provided by demandDrive.

Apply