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Client Success Project Manager Jobs in Georgia (NOW HIRING)

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and measurable ...

Enlace Health

Client Success Manager

Atlanta, GA · On-site

Client Success Manager Enlace Health is a specialty value-based care company focused on reducing the cost of care where it matters most: specialty services. Enlace operates across 80+ markets ...

American Software

Client Success Leader

Atlanta, GA

... more profitably manage their complex global businesses. The Logility ® Digital Supply Chain ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

NAMSA

Client Success Program Manager

Atlanta, GA

$66K/yr

... Client success and the Mission to deliver best-in-class global MedTech development solutions ... Lead complex or multisite client programs/projects from scope through completion. Effectively ...

Logility

Client Success Leader

Atlanta, GA · On-site

... more profitably manage their complex global businesses. The Logility ® Digital Supply Chain ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

Logility

Client Success Leader

Atlanta, GA · On-site

... more profitably manage their complex global businesses. The Logility ® Digital Supply Chain ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

About SiteCare SiteCare is a managed WordPress services company serving mid-market and Enterprise ... and additional project work. * Monitor client consumption relative to plan scope. Address ...

FIXD Automotive

Client Success Manager

Atlanta, GA · On-site +1

On-Target Earnings (OTE) for this role is $80,000 to $100,000 AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account ...

FIXD Automotive

Client Success Manager

Atlanta, GA · On-site

On-Target Earnings (OTE) for this role is $80,000 to $100,000 AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account ...

American Software

Client Success Leader

Atlanta, GA · On-site

... more profitably manage their complex global businesses. The Logility ® Digital Supply Chain ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

Audacy, Inc.

Client Success Strategist

Atlanta, GA · On-site

Partner closely with Sales Managers & internal operation teams to monitor media implementation ... Proven ability to lead projects and work efficiently with internal resources * Enjoy and thrive in ...

Audacy, Inc.

Client Success Strategist

Atlanta, GA · Hybrid

Partner closely with Sales Managers & internal operation teams to monitor media implementation ... Proven ability to lead projects and work efficiently with internal resources * Enjoy and thrive in ...

Audacy, Inc.

Client Success Strategist

Atlanta, GA · Hybrid

Partner closely with Sales Managers & internal operation teams to monitor media implementation ... Proven ability to lead projects and work efficiently with internal resources * Enjoy and thrive in ...

Coreforce

Client Success Manager I - (CSMI)

Atlanta, GA · On-site

$55K - $70K/yr

Join Our Team as a Client Success Manager I - (CSM I) Company: Coreforce Location: Atlanta, GA (Headquarters) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an ...

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Client Success Project Manager information

What does a Client Success Project Manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

What are the key skills and qualifications needed to thrive as a Client Success Project Manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

How does a Client Success Project Manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What are popular job titles related to Client Success Project Manager jobs in Georgia? For Client Success Project Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Client Success Project Manager jobs in Georgia look for? The top searched job categories for Client Success Project Manager jobs in Georgia are:
What cities in Georgia are hiring for Client Success Project Manager jobs? Cities in Georgia with the most Client Success Project Manager job openings:
Client Success Project Manager jobs near you
Infographic showing various Client Success Project Manager job openings in Georgia as of June 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.
Client Success Manager

Client Success Manager

Origami Risk LLC

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Overview
Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and measurable business outcomes. Acting as strategic partners and trusted advocates, CSMs build relationships across client organizations - from day-to-day users to executive and economic buyers - to drive adoption, satisfaction, retention, and growth.
CSMs proactively guide client goals internally, orchestrating cross-functional teams across multiple workstreams to deliver a seamless client experience. Through data-driven insights, industry expertise, and proactive communication, CSMs align internal teams and client stakeholders to foster long-term value realization.
Responsibilities
Client Advocacy & Strategic Partnership
  • Serves as a primary point of contact for assigned client relationships, acting as a trusted advisor throughout the client lifecycle.
  • Builds and maintains strong relationships with client stakeholders across operational, managerial, and executive levels.
  • Understands client business objectives, success criteria, and organizational priorities to align Origami solutions accordingly.
  • Represents the client internally, ensuring their goals, challenges, and feedback are understood and addressed.

Adoption, Value Realization & Success Planning
  • Drives adoption of Origami solutions by aligning product capabilities with client use cases and workflows.
  • Develops and maintains client success plans that define goals, milestones, and measurable business outcomes.
  • Tracks usage, engagement, and value metrics to assess client health and progress toward goals.
  • Leads business reviews (ie. QBRs/SBRs) to communicate value realized, progress against goals, and future opportunities.

Client Lifecycle Ownership
  • Owns the client experience across onboarding, stabilization, adoption, and renewal readiness.
  • Partners with internal teams to ensure smooth transitions between lifecycle phases and continuity of client experience.
  • Supports renewal and expansion readiness by ensuring clients understand and realize the value of their investment.
  • Collaborates with Account Management on retention, growth opportunities, and long-term account strategy.

Risk Identification & Issue Management
  • Proactively monitors client health indicators, sentiment, and usage trends to identify risks early.
  • Coordinates cross-functional resources to mitigate risks and resolve issues impacting client satisfaction.
  • Manages escalations with professionalism, clear communication, and accountability.
  • Ensures client expectations are aligned and appropriately managed throughout issue resolution.

Cross-Functional Collaboration
  • Orchestrates internal teams including Support, Technical Account Management, Product, Training, Professional Services, and Account Management to deliver client outcomes.
  • Provides clear context and prioritization to internal teams when coordinating client needs.
  • Synthesizes client feedback and enhancement requests and ensures they are documented and shared appropriately.
  • Partners with Product teams to communicate client needs, trends, and thematic insights.

Communication, Documentation & Operational Excellence
  • Leads client meetings with clear agendas, outcomes, and follow-through.
  • Maintains accurate and up-to-date documentation related to client goals, risks, and engagement plans.
  • Communicates support tier usage, scope considerations, and constraints transparently when applicable.
  • Identifies opportunities to improve processes, playbooks, and client experience over time.

Industry & Product Expertise
  • Maintains strong working knowledge of Origami modules relevant to assigned clients.
  • Applies industry and domain context to client conversations, recommendations, and success strategies.
  • Translates client workflows and challenges into product-aligned solutions and best practices.
  • Continuously builds knowledge of industry trends, regulatory considerations, and emerging client needs.

Qualifications
  • Bachelor's degree in Business Administration, Risk Management, Insurance, Information Systems, Finance, or a related field, or equivalent practical experience.
  • Typically 5+ years of experience in a client-facing Customer Success, Account Management, or consulting role within a SaaS organization.
  • Working knowledge of the insurance industry is strongly preferred.
  • Demonstrated ability to build and maintain productive client relationships.
  • Experience leading client meetings, business reviews, and adoption discussions. Experience partnering with Sales or Account Management on renewals and growth conversations.
  • Ability to translate business needs into product-based solutions.
  • Strong verbal and written communication skills, with the ability to tailor messaging to different audiences.
  • Proven ability to collaborate cross-functionally within a matrixed organization.
  • Strong organizational and time management skills, with the ability to manage multiple priorities.
  • Analytical mindset with the ability to interpret data, identify patterns, and draw insights.
  • Technical aptitude with the ability to learn and explain complex software solutions.
  • Client-first mindset with a focus on delivering measurable value and outcomes.
  • Comfort operating in a fast-paced, evolving environment.
  • Ability to maintain professionalism, discretion, and confidentiality.
  • Commitment to continuous learning and professional development
  • Ability to travel up to 10%

Benefits
  • Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
  • Paid Time Off - Flexible options plus 10 paid company holidays where available**
  • All full-time positions are hybrid, with many eligible to be completely remote
  • Fully Paid by Origami Risk - Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
  • Generous family leave options-including adoption and foster care placements
  • Pre-Tax Savings Accounts - Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
  • Retirement Savings - 401(k) with company match up to 4%
  • Employee Assistance Program (EAP) - Confidential & Free support offered to colleagues facing personal or work-related complications
  • Education Assistance Program - to help colleagues pursue industry/role-specific certifications
  • Wellness Benefits - reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
  • Additional coverages available - Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage

**Flexible PTO not available in California or the UK
Who We Are
Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.
Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.
A singular focus on client success underlies Origami's approach to developing, implementing, and supporting our award-winning software solutions.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.

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