Client Success Manager Jobs in Springfield, OR (NOW HIRING)

We are seeking a dynamic and results-driven Key Account Manager to join our team. In this role, you will be responsible for maintaining and expanding relationships with our key clients. Your primary goal will be to ensure client satisfaction and drive business growth through effective account management strategies. If you are a proactive individual with excellent communication skills and a passion for building client relationships, we would love to hear from you. Join us in driving success and delivering exceptional service to our key clients!

We offer an industry-leading benefits package that includes:

• Medical, Dental, Vision, RX, Optional FSA

• Optional Medical Waive Bonus

• Company paid Life Insurance, Short Term & Long Term Disability, and AD&D

• 401(k) with generous company match

• Paid Time Off, 120 hours per year

• 7 Paid Holidays

• Working Holiday Pay

• Paid Volunteer Hours

• Employee Fuel Discount Account

• Wellness Program Incentives

• Recognition & Reward Program

• Team Member Referral Bonus

Position Summary:

The Key Account Manager is responsible for achieving sales growth, profitability, and maximizing account penetration within an assigned territory and designated strategic accounts by effectively promoting and selling the company’s products and services. This role is focused on building and nurturing strong, long-term relationships with commercial and industrial customers, working to secure new business while ensuring high retention of existing accounts. The Key Account Manager actively identifies opportunities to expand services, upsell additional products, and deepen the company’s footprint within existing accounts, leveraging insights into customer needs to tailor solutions that drive mutual success. Responsible to consistently role model our Core Values.

Company Mission:

To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision:

We make distribution effortless.

Our Core Values:

• Positively Impacting Others Create positive energy using empathy and kindness

• Adapt to Change Embrace, encourage and excel in a changing environment

• Team Environment Create synergy with common purpose and commitment

• Honest Communication Communicate to build trust and mutual respect

• Safe and Strong Work Ethic Consistently producing high quality work in a safe manner
  

Essential Position Functions and Responsibilities:

• Revenue Growth and Account Expansion: Set and pursue clear goals to increase revenue within assigned accounts and sales territory, with a focus on achieving growth targets through both new business and expanded sales within established accounts.

• Customer Relationship Management: Build, nurture, and sustain strong relationships with key account decision-makers, actively seeking ways to expand product and service usage within existing accounts to maximize customer satisfaction and retention.

• Strategic Account Reviews: Organize and lead regular (quarterly or bi-annual) account reviews to discuss account performance, identify upselling opportunities, and align future growth strategies.

• Team Collaboration: Actively collaborate with the sales team and other departments to share valuable customer insights, strategize growth opportunities, and ensure seamless customer support.

• Proactive Customer Support: Anticipate customer evolving needs and proactively address them by aligning resources, planning effectively, and providing tailored recommendations.

• Issue Resolution: Respond promptly to customer issues and complaints, coordinating with all available resources to ensure satisfactory resolution and maintain strong customer relationships.

• Coordinated Sales Efforts: Work with sales management, marketing, accounting, and operations to align sales activities and ensure a cohesive approach to customer satisfaction.

• Product and Industry Expertise: Maintain a deep understanding of the company’s product portfolio, industry trends, and competitor activity, applying this knowledge to effectively address customer needs and drive account growth.

• Reporting and Insight Sharing: Provide timely, detailed reports to management via CRM on customer needs, challenges, interests, competitive activity, and opportunities for new products or services.

• Professional Development: Develop and follow a personalized development plan (PDP), seeking feedback to enhance skills and attending relevant training to stay up to date with industry trends and personal growth.

• Continuous Improvement: Actively seek feedback on personal strengths and areas for improvement, using this insight to enhance performance and refine relationship-building skills.

• Other duties as assigned by Manager or Supervisor.

Critical Core Competencies and Skills:

• Demonstrated aptitude for problem solving; ability to determine solutions for customers (consultative sales approach)

• Works independently with minimal supervision. Ability to resolve customer issues and concerns independently when appropriate

• Time management and prioritization skills

• Results oriented and able to work both independently and within a team environment

• Comfortable interacting with high-level leaders in large corporations across functional disciplines

• Innovative and creative with strong negotiation skills that will build successful strategic relationships

• Strong service-oriented skills for dealing with various types of customers

• Pricing and Contract negotiation

• Excellent verbal and written communication skills

• Up-to-date understanding of the industry and consumer behavior

• Strong customer service and interpersonal skills for dealing with different types of customers and customers

• Exceptional analytical skills for interpreting customer data

• Strong organization skills and attention to detail

• Excellent interpersonal skills as well as verbal and written communication skills

• Must be highly organized with strong ability to multi-task

• Able to assess competing demands and determine appropriate direction

• Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient

• Analytical

• Technical skills

• Team Player

Minimum Education and Experience:

• Associates Degree plus 4 years of proven successful experience in a technical sales, solution based, consultative selling environment. Or equivalent combination of education and experience.

Preferred Education and Experience:

• Bachelors Degree in Business Administration or related field plus 6 years of proven successful experience in a technical sales, solution based, consultative selling environment. Or equivalent combination of education and experience.

Licenses, Certifications and/or Registrations:

• Customer Relationship Management (CRM)

• Business Acumen

• Project Management

• Valid Driver’s License and Clean Motor Vehicle Record.

Equipment and Software Requirements:

• Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint)

• Proficiency in using ERP software

• Proficiency in using CRM software

Position Location/Working Conditions/Equipment

• Office Environment

• Customer Locations

Physical Requirements:

• Typically standing or walking

• Typically driving vehicle

• Repetitive wrist, hand or finger movement

• Occasional lifting (40 lbs.)

Equipment:

• Office equipment