Client Success Manager Jobs in Racine, WI (NOW HIRING)

Company

Cox Communications, Inc.SalesClient Partner Principal Director - CCIDirectorCan work remotely anywhere in the specified countryYes, 50% of the timeDay

Compensation

Compensation includes a base salary in the range of $173,300.00 - $288,900.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $156,300.00.

AtRapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

The Senior Principal Client Partner is responsible for owning and growing a portfolio of RapidScale's most strategic enterprise clients. This role is accountable for driving business value, revenue growth, and a superior customer experience across RapidScale's full portfolio of managed and professional services.

The Senior Principal Client Partner operates at the executive level, building deeply embedded relationships with C-suite stakeholders and developing a strong understanding of each client's business strategy, priorities, and technology landscape. This individual is responsible for aligning RapidScale's solutions to client needs, demonstrating clear business value and outcomes, and positioning RapidScale as a long-term strategic partner. Serving as the single point of accountability for the client relationship, the Executive Client Partner owns the full customer lifecycle including account strategy, growth, retention, and overall relationship health. This role is designed to simplify the customer experience by replacing fragmented overlays with a unified, executive-level ownership model.

The Senior Principal Client Partner works cross-functionally with solution engineering, delivery, product, and leadership teams to ensure alignment, secure resources, and drive successful outcomes. This individual is responsible for leading account planning, managing the sales cycle from qualification through close, and ensuring all internal stakeholders are effectively leveraged to support client success.

Primary Responsibilities

Own and manage executive-level relationships across a portfolio of large enterprise clients
Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes
Develop and execute strategic account plans aligned to client business objectives and long-term success
Drive revenue generation, expansion, and share of wallet across managed services and professional services
Lead complex, multi-SOW, multi-year engagements from opportunity identification through close
Partner with cross-functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes
Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success
Identify risks to account growth or client success and develop mitigation strategies
Serve as the executive escalation point for client issues and ensure timely resolution
Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor

Qualifications

Minimum

Bachelor's degree and 10+ years of enterprise sales, client partner, or strategic account experience. The right candidate could also have a master's degree and 8years' experience, a Ph.D. and 5 years' experience, or 14

+ years of relevant experience without a degree
7-10+ years of experience managing relationships with C-suite stakeholders in large enterprise environments
Proven ability to drive revenue growth, retention, and expansion within complex enterprise accounts
Demonstrated experience leading multi-year, multi-SOW, services-led engagements, typically in the $5M-$20M+ TCV range
Strong background in managed services, consulting, or cloud-based solution selling
Experience structuring and selling hybrid and multi-cloud solutions across private and public cloud environments
Ability to navigate complex organizations, influence decision makers, and build long-term executive relationships
Strong business acumen with the ability to connect technology solutions to measurable business outcomes

Preferred

Experience in a cloud MSP, systems integrator, or consulting environment
Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems
Experience selling integrated managed services and professional services solutions
Experience in industries such as Healthcare, Financial Services, Professional Services, Retail and Gaming.

Travel

Travel up to 30-50% as needed to support client engagement

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.
Application Deadline: 08/30/2026