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Client Success Manager Jobs in Naples, FL (NOW HIRING)

FYIsoft, Inc.

Manager, Client Success

Naples, FL · On-site +1

$85K - $100K/yr

Lead, mentor, and develop a team of Client Success Managers/Specialists, setting goals and monitoring performance against retention, satisfaction, and adoption metrics * Serve as an escalation point ...

Alpine Legacy Group

Client Consultant

Naples, FL · On-site

... success. You'll gain the confidence, skills, and tools to build a lasting career while making a ... You'll manage your own local territory, build relationships with business owners and their teams ...

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Client Success Manager information

See Naples, FL salary details

$30.6K

$78.2K

$131.9K

How much do client success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for client success manager in Naples, FL is $78,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $93,200.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Naples, FL?

The most popular types of Client Success jobs in Naples, FL are:

What job categories do people searching Client Success Manager jobs in Naples, FL look for?

The top searched job categories for Client Success Manager jobs in Naples, FL are:

What cities near Naples, FL are hiring for Client Success Manager jobs?

Cities near Naples, FL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Naples, FL as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $78,232 per year, or $37.6 per hour.

Manager, Client Success

Naples, FL • On-site, Remote

FYIsoft, Inc.
Software Development • 11 - 50 employees
Learn more about FYIsoft, Inc.external

$85K - $100K/yr

Full-time

Posted 10 days ago

Job description

Location: Naples, FL preferred |  Remote considered for the right candidate

Compensation: $85,000 - $100,000

About the Role

FYIsoft is seeking an experienced Manager, Client Success to lead our client success team in supporting customers using our financial reporting and budgeting solutions (ReportFYI, BudgetFYI, ConnectFYI). This role combines people leadership with hands-on technical fluency in ERP reporting environments, ensuring our clients realize maximum value from their FYIsoft investment while maintaining strong renewal and satisfaction outcomes. This position is based in Naples, FL, with remote candidates considered for the right fit.

Key Responsibilities
  • Lead, mentor, and develop a team of Client Success Managers/Specialists, setting goals and monitoring performance against retention, satisfaction, and adoption metrics
  • Serve as an escalation point for complex client issues, particularly those involving ERP data connections, reporting configuration, or financial statement logic
  • Own the post-sale client lifecycle: onboarding, implementation support, adoption, renewal, and expansion
  • Partner with Product and Engineering to relay client feedback on reporting functionality and ERP integrations
  • Develop and refine playbooks for onboarding clients across different ERP environments (NetSuite, Sage Intacct, Acumatica, Dynamics GP/Management Reporter)
  • Monitor client health scores and proactively identify at-risk accounts
  • Collaborate with Sales on renewal strategy and expansion opportunities
  • Represent the voice of the customer in internal product planning discussions
  • Create and maintain client-facing documentation, training materials, and best-practice guides for report building and financial consolidation workflows
  • Required Qualifications
    • Bachelor's degree in Accounting, Finance, or related field
    • 5+ years of experience in a customer support, client success, or implementation role within a SaaS or financial software environment
    • 2+ years of people management or team lead experience
    • Hands-on proficiency with reporting functions inside ERP systems such as Management Reporter, NetSuite, Acumatica, and Sage Intacct
    • Strong understanding of core financial statements (P&L, balance sheet, cash flow) and general accounting principles
    • Excellent communication skills with the ability to translate technical/accounting concepts for varied audiences (controllers, CFOs, accounting staff)
    • Demonstrated ability to manage competing priorities across multiple client accounts
    • Experience with CRM/support tools (e.g., HubSpot, Salesforce, Zendesk) for tracking client interactions
    Preferred Qualifications
    • CPA, CMA, or progress toward accounting certification
    • Experience specifically with financial consolidation, budgeting, or FP&A reporting tools
    • Familiarity with SQL or data connection troubleshooting for ERP-to-reporting-tool integrations
    Prior experience in a fast-growing SaaS company
  • Location & Compensation
    • This role is preferably based in Naples, FL; remote work will be considered for candidates who are an especially strong fit
    • Salary $85,000 - $100,000
    What Success Looks Like in This Role
    • Improved net revenue retention and reduced churn across the client portfolio
    • A well-trained, motivated client success team with clear career development paths
    • Strong cross-functional relationships with Product, Sales, and Engineering
    • Clients who see FYIsoft as a trusted partner in their financial reporting operations, not just a vendor

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