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Client Success Jobs in Naples, FL (NOW HIRING)

FYIsoft, Inc.

Manager, Client Success

Naples, FL · On-site +1

$85K - $100K/yr

Lead, mentor, and develop a team of Client Success Managers/Specialists, setting goals and monitoring performance against retention, satisfaction, and adoption metrics * Serve as an escalation point ...

Alpine Legacy Group

Client Consultant

Naples, FL · On-site

The Role As a Client Consultant, you'll learn, grow, and earn -- all at once. Our training blends ... success. You'll gain the confidence, skills, and tools to build a lasting career while making a ...

NVA

Client Services Representative

Naples, FL · On-site

$15 - $20.50/hr

Client Service Representative Animal Oasis Veterinary Hospital 2700 Immokalee Rd, Suite 16, Naples, FL 34110 Join a Supportive Veterinary Team Focused on Exceptional Client Care Animal Oasis ...

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All JobsClient Success JobsClient Success Jobs in Naples, FL

Client Success information

See Naples, FL salary details

$30.6K

$78.2K

$131.9K

How much do client success jobs pay per year?

As of Aug 30, 2026, the average yearly pay for client success in Naples, FL is $78,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $93,200.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Naples, FL?

The most popular types of Client Success jobs in Naples, FL are:

What job categories do people searching Client Success jobs in Naples, FL look for?

The top searched job categories for Client Success jobs in Naples, FL are:

What cities near Naples, FL are hiring for Client Success jobs?

Cities near Naples, FL with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Naples, FL as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $78,232 per year, or $37.6 per hour.

Manager, Client Success

FYIsoft, Inc.

Naples, FL • On-site, Remote

$85K - $100K/yr

Full-time

Posted 10 days ago

Job description

Location: Naples, FL preferred |  Remote considered for the right candidate

Compensation: $85,000 - $100,000

About the Role

FYIsoft is seeking an experienced Manager, Client Success to lead our client success team in supporting customers using our financial reporting and budgeting solutions (ReportFYI, BudgetFYI, ConnectFYI). This role combines people leadership with hands-on technical fluency in ERP reporting environments, ensuring our clients realize maximum value from their FYIsoft investment while maintaining strong renewal and satisfaction outcomes. This position is based in Naples, FL, with remote candidates considered for the right fit.

Key Responsibilities
  • Lead, mentor, and develop a team of Client Success Managers/Specialists, setting goals and monitoring performance against retention, satisfaction, and adoption metrics
  • Serve as an escalation point for complex client issues, particularly those involving ERP data connections, reporting configuration, or financial statement logic
  • Own the post-sale client lifecycle: onboarding, implementation support, adoption, renewal, and expansion
  • Partner with Product and Engineering to relay client feedback on reporting functionality and ERP integrations
  • Develop and refine playbooks for onboarding clients across different ERP environments (NetSuite, Sage Intacct, Acumatica, Dynamics GP/Management Reporter)
  • Monitor client health scores and proactively identify at-risk accounts
  • Collaborate with Sales on renewal strategy and expansion opportunities
  • Represent the voice of the customer in internal product planning discussions
  • Create and maintain client-facing documentation, training materials, and best-practice guides for report building and financial consolidation workflows
  • Required Qualifications
    • Bachelor's degree in Accounting, Finance, or related field
    • 5+ years of experience in a customer support, client success, or implementation role within a SaaS or financial software environment
    • 2+ years of people management or team lead experience
    • Hands-on proficiency with reporting functions inside ERP systems such as Management Reporter, NetSuite, Acumatica, and Sage Intacct
    • Strong understanding of core financial statements (P&L, balance sheet, cash flow) and general accounting principles
    • Excellent communication skills with the ability to translate technical/accounting concepts for varied audiences (controllers, CFOs, accounting staff)
    • Demonstrated ability to manage competing priorities across multiple client accounts
    • Experience with CRM/support tools (e.g., HubSpot, Salesforce, Zendesk) for tracking client interactions
    Preferred Qualifications
    • CPA, CMA, or progress toward accounting certification
    • Experience specifically with financial consolidation, budgeting, or FP&A reporting tools
    • Familiarity with SQL or data connection troubleshooting for ERP-to-reporting-tool integrations
    Prior experience in a fast-growing SaaS company
  • Location & Compensation
    • This role is preferably based in Naples, FL; remote work will be considered for candidates who are an especially strong fit
    • Salary $85,000 - $100,000
    What Success Looks Like in This Role
    • Improved net revenue retention and reduced churn across the client portfolio
    • A well-trained, motivated client success team with clear career development paths
    • Strong cross-functional relationships with Product, Sales, and Engineering
    • Clients who see FYIsoft as a trusted partner in their financial reporting operations, not just a vendor

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