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Customer Success Manager Remote Jobs in Naples, FL

FYIsoft, Inc.

Manager, Client Success

Naples, FL · On-site +1

$85K - $100K/yr

Naples, FL preferred | Remote considered for the right candidate Compensation: $85,000 - $100,000 ... Represent the voice of the customer in internal product planning discussions * Create and maintain ...

HMG Careers

Sales Manager Remote

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Bonita Springs, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Liveops

Remote Customer Service Representative

Naples, FL · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

HMG Careers

Remote Customer Service and Sales

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HelloTeam

Customer Support Specialist

Naples, FL · Remote

$18.50 - $24.75/hr

Success in this role requires strong communication skills, the ability to manage multiple ... This is a remote position and will require working from home. Powered by JazzHR i32upsVOOl

HelloTeam

Customer Support Specialist

Naples, FL · On-site +1

$17.75 - $24/hr

Success in this role requires strong communication skills, the ability to manage multiple ... This is a remote position and will require working from home.

HMG Careers

Remote Sales Manager

Naples, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Golden Gate, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Bonita Springs, FL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

FYIsoft, Inc.

Customer Support Representative

Naples, FL · On-site +1

$75K - $85K/yr

Naples, FL (Remote considered) Employment Type: Full-Time Salary Range: $70,000 - $85,000 About the ... Manage day-to-day accounts receivable operations, including invoicing, collections, and cash ...

HMG Careers

Sales Coordinator Remote

Goodland, FL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Naples, FL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Naples, FL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Naples, FL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Customer Success Manager Remote information

See Naples, FL salary details

$30.6K

$78.2K

$131.9K

How much do customer success manager remote jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer success manager remote in Naples, FL is $78,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $93,200.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Naples, FL look for?

The top searched job categories for Customer Success Manager Remote jobs in Naples, FL are:

What cities near Naples, FL are hiring for Customer Success Manager Remote jobs?

Cities near Naples, FL with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Naples, FL as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,232 per year, or $37.6 per hour.

Manager, Client Success

Naples, FL • On-site, Remote

FYIsoft, Inc.
Software Development • 11 - 50 employees
Learn more about FYIsoft, Inc.external

$85K - $100K/yr

Full-time

Posted 11 days ago

Job description

Location: Naples, FL preferred |  Remote considered for the right candidate

Compensation: $85,000 - $100,000

About the Role

FYIsoft is seeking an experienced Manager, Client Success to lead our client success team in supporting customers using our financial reporting and budgeting solutions (ReportFYI, BudgetFYI, ConnectFYI). This role combines people leadership with hands-on technical fluency in ERP reporting environments, ensuring our clients realize maximum value from their FYIsoft investment while maintaining strong renewal and satisfaction outcomes. This position is based in Naples, FL, with remote candidates considered for the right fit.

Key Responsibilities
  • Lead, mentor, and develop a team of Client Success Managers/Specialists, setting goals and monitoring performance against retention, satisfaction, and adoption metrics
  • Serve as an escalation point for complex client issues, particularly those involving ERP data connections, reporting configuration, or financial statement logic
  • Own the post-sale client lifecycle: onboarding, implementation support, adoption, renewal, and expansion
  • Partner with Product and Engineering to relay client feedback on reporting functionality and ERP integrations
  • Develop and refine playbooks for onboarding clients across different ERP environments (NetSuite, Sage Intacct, Acumatica, Dynamics GP/Management Reporter)
  • Monitor client health scores and proactively identify at-risk accounts
  • Collaborate with Sales on renewal strategy and expansion opportunities
  • Represent the voice of the customer in internal product planning discussions
  • Create and maintain client-facing documentation, training materials, and best-practice guides for report building and financial consolidation workflows
  • Required Qualifications
    • Bachelor's degree in Accounting, Finance, or related field
    • 5+ years of experience in a customer support, client success, or implementation role within a SaaS or financial software environment
    • 2+ years of people management or team lead experience
    • Hands-on proficiency with reporting functions inside ERP systems such as Management Reporter, NetSuite, Acumatica, and Sage Intacct
    • Strong understanding of core financial statements (P&L, balance sheet, cash flow) and general accounting principles
    • Excellent communication skills with the ability to translate technical/accounting concepts for varied audiences (controllers, CFOs, accounting staff)
    • Demonstrated ability to manage competing priorities across multiple client accounts
    • Experience with CRM/support tools (e.g., HubSpot, Salesforce, Zendesk) for tracking client interactions
    Preferred Qualifications
    • CPA, CMA, or progress toward accounting certification
    • Experience specifically with financial consolidation, budgeting, or FP&A reporting tools
    • Familiarity with SQL or data connection troubleshooting for ERP-to-reporting-tool integrations
    Prior experience in a fast-growing SaaS company
  • Location & Compensation
    • This role is preferably based in Naples, FL; remote work will be considered for candidates who are an especially strong fit
    • Salary $85,000 - $100,000
    What Success Looks Like in This Role
    • Improved net revenue retention and reduced churn across the client portfolio
    • A well-trained, motivated client success team with clear career development paths
    • Strong cross-functional relationships with Product, Sales, and Engineering
    • Clients who see FYIsoft as a trusted partner in their financial reporting operations, not just a vendor

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