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Remote Customer Success Jobs in Naples, FL (NOW HIRING)

FYIsoft, Inc.

Manager, Client Success

Naples, FL · On-site +1

$85K - $100K/yr

Naples, FL preferred | Remote considered for the right candidate Compensation: $85,000 - $100,000 ... Represent the voice of the customer in internal product planning discussions * Create and maintain ...

Liveops

Remote Customer Service Representative

Naples, FL · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

HelloTeam

Customer Support Specialist

Naples, FL · Remote

$18.50 - $24.75/hr

Success in this role requires strong communication skills, the ability to manage multiple ... This is a remote position and will require working from home. Powered by JazzHR i32upsVOOl

HelloTeam

Customer Support Specialist

Naples, FL · On-site +1

$17.75 - $24/hr

Success in this role requires strong communication skills, the ability to manage multiple ... This is a remote position and will require working from home.

FYIsoft, Inc.

Customer Support Representative

Naples, FL · On-site +1

$75K - $85K/yr

Naples, FL (Remote considered) Employment Type: Full-Time Salary Range: $70,000 - $85,000 About the ... success while advancing their careers in the rapidly growing AI and financial technology space.

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Naples, FL

Remote Customer Success information

See Naples, FL salary details

$30.6K

$78.2K

$131.9K

How much do remote customer success jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote customer success in Naples, FL is $78,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $93,200.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Naples, FL?

The most popular types of Customer Success jobs in Naples, FL are:

What are popular job titles related to Remote Customer Success jobs in Naples, FL?

For Remote Customer Success jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Naples, FL look for?

The top searched job categories for Remote Customer Success jobs in Naples, FL are:

What cities near Naples, FL are hiring for Remote Customer Success jobs?

Cities near Naples, FL with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Naples, FL as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,232 per year, or $37.6 per hour.

Manager, Client Success

FYIsoft, Inc.

Naples, FL • On-site, Remote

$85K - $100K/yr

Full-time

Posted 11 days ago

Job description

Location: Naples, FL preferred |  Remote considered for the right candidate

Compensation: $85,000 - $100,000

About the Role

FYIsoft is seeking an experienced Manager, Client Success to lead our client success team in supporting customers using our financial reporting and budgeting solutions (ReportFYI, BudgetFYI, ConnectFYI). This role combines people leadership with hands-on technical fluency in ERP reporting environments, ensuring our clients realize maximum value from their FYIsoft investment while maintaining strong renewal and satisfaction outcomes. This position is based in Naples, FL, with remote candidates considered for the right fit.

Key Responsibilities
  • Lead, mentor, and develop a team of Client Success Managers/Specialists, setting goals and monitoring performance against retention, satisfaction, and adoption metrics
  • Serve as an escalation point for complex client issues, particularly those involving ERP data connections, reporting configuration, or financial statement logic
  • Own the post-sale client lifecycle: onboarding, implementation support, adoption, renewal, and expansion
  • Partner with Product and Engineering to relay client feedback on reporting functionality and ERP integrations
  • Develop and refine playbooks for onboarding clients across different ERP environments (NetSuite, Sage Intacct, Acumatica, Dynamics GP/Management Reporter)
  • Monitor client health scores and proactively identify at-risk accounts
  • Collaborate with Sales on renewal strategy and expansion opportunities
  • Represent the voice of the customer in internal product planning discussions
  • Create and maintain client-facing documentation, training materials, and best-practice guides for report building and financial consolidation workflows
  • Required Qualifications
    • Bachelor's degree in Accounting, Finance, or related field
    • 5+ years of experience in a customer support, client success, or implementation role within a SaaS or financial software environment
    • 2+ years of people management or team lead experience
    • Hands-on proficiency with reporting functions inside ERP systems such as Management Reporter, NetSuite, Acumatica, and Sage Intacct
    • Strong understanding of core financial statements (P&L, balance sheet, cash flow) and general accounting principles
    • Excellent communication skills with the ability to translate technical/accounting concepts for varied audiences (controllers, CFOs, accounting staff)
    • Demonstrated ability to manage competing priorities across multiple client accounts
    • Experience with CRM/support tools (e.g., HubSpot, Salesforce, Zendesk) for tracking client interactions
    Preferred Qualifications
    • CPA, CMA, or progress toward accounting certification
    • Experience specifically with financial consolidation, budgeting, or FP&A reporting tools
    • Familiarity with SQL or data connection troubleshooting for ERP-to-reporting-tool integrations
    Prior experience in a fast-growing SaaS company
  • Location & Compensation
    • This role is preferably based in Naples, FL; remote work will be considered for candidates who are an especially strong fit
    • Salary $85,000 - $100,000
    What Success Looks Like in This Role
    • Improved net revenue retention and reduced churn across the client portfolio
    • A well-trained, motivated client success team with clear career development paths
    • Strong cross-functional relationships with Product, Sales, and Engineering
    • Clients who see FYIsoft as a trusted partner in their financial reporting operations, not just a vendor

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