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Client Success Manager Jobs in Boston, MA (NOW HIRING)

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The customer success manager will also be responsible for identifying and nurturing additional ... Prepares client specific reports and presentations for the purposes of educating and driving growth ...

CDK

Customer Success Manager

Boston, MA · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The customer success manager will also be responsible for identifying and nurturing additional ... Prepares client specific reports and presentations for the purposes of educating and driving growth ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Definitive Healthcare

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager At Definitive Healthcare, we're passionate about turning data, analytics ... Experience in a client facing role, driving engagement, and addressing customer inquiries * Adept ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Customer Success Manager will own client engagement, utilization, and value realization ... Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level ...

Forrester

Customer Success Manager III

Cambridge, MA · On-site

$74K - $120K/yr

As a Customer Success Manager, you will orchestrate the customer journey through proactive ... Strengthens the premier client relationship health post-sale by deeply embedding themselves in ...

Forrester

Customer Success Manager III

Cambridge, MA · On-site

$74K - $120K/yr

As a Customer Success Manager, you will orchestrate the customer journey through proactive ... Strengthens the premier client relationship health post-sale by deeply embedding themselves in ...

Forrester

Customer Success Manager III

Cambridge, MA · On-site

$74K - $120K/yr

As a Customer Success Manager, you will orchestrate the customer journey through proactive ... Strengthens the premier client relationship health post-sale by deeply embedding themselves in ...

InvoiceCloud

Customer Success Manager

Boston, MA

Understands each client's business model, goals, adoption trends, and operational workflows to ... success delivery. Requirements * Strong relationship management experience with a track record of ...

Monaire

Customer Success Manager

Somerville, MA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

SS&C

Customer Success Manager

Waltham, MA · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you are responsible for driving successful client outcomes by offering strategic guidance and acting as their advocate, frequently collaborating with Sales, Support ...

Forrester

Customer Success Manager II

Cambridge, MA · On-site

$74K - $120K/yr

The Customer Success Manager II will orchestrate the customer journey through proactive engagement ... Strengthen the client's relationship health post-sale by deeply embedding in the accounts to drive ...

SS&C Technologies

Customer Success Manager

Waltham, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you are responsible for driving successful client outcomes by offering strategic guidance and acting as their advocate, frequently collaborating with Sales, Support ...

Definitive Healthcare, US

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM) is responsible for the overall success and health of the ... Experience in a client facing role, driving engagement, and addressing customer inquiries * Adept ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM) is responsible for the overall success and health of the ... Experience in a client facing role, driving engagement, and addressing customer inquiries * Adept ...

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Showing results 41-60

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Boston, MA

Client Success Manager information

See Boston, MA salary details

$35.3K

$90.2K

$152.1K

How much do client success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client success manager in Boston, MA is $90,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Boston, MA? The most popular types of Client Success jobs in Boston, MA are:
What are popular job titles related to Client Success Manager jobs in Boston, MA? For Client Success Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Boston, MA look for? The top searched job categories for Client Success Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Client Success Manager jobs? Cities near Boston, MA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,241 per year, or $43.4 per hour.

Client Success Caregiver

Senior Helpers - Westford

Westford, MA • On-site

$18.25 - $20/hr

Full-time

Retirement

Posted 14 days ago

Job description

Position: Client Success Caregiver
 
Location: Westford, MA and willingness to travel throughout Middlesex County, MA as needed 
 
Pay Range: $18.25 - $20/Hr dependent on experience and qualifications 
 
Are you an experienced Certified Nursing Assistant (CNA) or Certified Home Health Aide (HHA) who enjoys building relationships, solving problems, and ensuring seniors receive exceptional care? Do you thrive in a fast-paced environment where no two days are the same?
 
Senior Helpers of Westford is growing, and we are seeking a Client Success Caregiver to support both our clients and office team by providing hands-on caregiving, assisting with urgent staffing needs, introducing caregivers to new clients, conducting client visits, and helping ensure every client has an outstanding experience with our agency. 
 
At Senior Helpers, we are proud to be nationally recognized as a Great Place to Work®, and we are committed to building a culture rooted in compassion, accountability, and teamwork. If you're passionate about helping seniors while taking on a more dynamic role beyond traditional caregiving, we'd love to hear from you.
 
Schedule: 40 Hrs/Week Monday to Friday 8am to 4pm 
 
What You’ll Do:
 
Provide Exceptional Client Care 
  • Provide companion and personal care services to clients as needed
  • Cover urgent client needs including new client starts, caregiver call-outs, assignment refusals, late arrivals, and other service gaps
  • Safely transport clients when appropriate
Support Client Success
  • Conduct client check-in visits to ensure satisfaction with services
  • Introduce caregivers to new clients and help ensure smooth transitions
  • Identify opportunities to increase client services and communicate them to the office team
  • Deliver supplies, PPE, and other materials to clients as needed
Support & Develop Caregivers
  • Check in with caregivers during client visits and communicate feedback to leadership
  • Assist with caregiver training as directed by our RN or Caregiver Manager
  • Distribute educational materials and resources to caregivers
Partner with the Office Team
  • Assist with client service needs throughout our service territory
  • Communicate client concerns, service updates, and potential issues promptly
  • Help maintain the high level of customer service our clients and families expect
  • Perform other duties that support quality care and client satisfaction
Why Join Senior Helpers of Westford?
  • Collaborative, Supportive Office Team
  • 401k
  • Dynamic role combining caregiving with client support and office collaboration
  • 40 Hrs of Paid Sick Time
  • Mileage reimbursement for work-related travel
  • Employee Discount Program
  • Work for a nationally recognized Great Place to Work®
  • Employee Assistance Program
  • Professional growth within a stable and growing organization
  • Appreciation Events
  • Meaningful work that improves lives every day
What You Need:
  • CNA or HHA certification from an approved program
  • Minimum of 1 year of hands-on caregiving experience
  • Customer service experience with strong relationship-building skills
  • Excellent communication and problem-solving abilities
  • Highly organized with strong attention to detail
  • Ability to prioritize and adapt in a fast-paced environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new software quickly
  • Valid driver's license, reliable vehicle, and willingness to travel throughout our service area
  • Ability to transport clients when needed
  • Clean driving record and ability to pass routine background checks
  • Comfortable working independently and as part of a team
  • Comfortable working in homes with pets and/or smoking environments
  • Maintain confidentiality of client and employee information
  • Uphold the Senior Helpers mission, values, and brand standards
  • Some After hours and Weekend support is required 
Senior Helpers provides non-medical, in-home senior care services designed to help older adults age safely and independently at home. Our team is committed to setting a higher standard of care and supporting families throughout their caregiving journey.
 
We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State or Local Laws

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