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Client Success Manager Jobs in Boston, MA (NOW HIRING)

Flywire

Enterprise Client Success Manager

Boston, MA · On-site

$85K - $95K/yr

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

$85K - $95K/yr

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

Flywire

Enterprise Client Success Manager

Boston, MA · On-site

$85 - $95/hr

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

Zelis

Client Success Director

Boston, MA · Hybrid

Proven success in leading Client Success organizations at scale ... Strong financial and operational management skills. * Ability to drive strategic initiatives and ...

ACS Services, Inc.

Client Success Associate

Brockton, MA · On-site

$60 - $80/hr

The Client Success Associate is responsible for driving client value realization, retention, and ... Client risk is identified early and managed intentionally How this is measured * Client retention ...

New

CORA

Client Success Lead

Boston, MA · On-site

$60 - $100/hr

The Client Success Lead is the face of CORA to the borrowers and lenders they serve: on site, on ... This role manages the analysis of existing and prospective borrowers' financial reports and ...

NGE Sports

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

The role is responsible for leading multiple client implementations within the financial services ... The Customer Success Manager will act as a trusted advisor to senior stakeholders, performing ...

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The role is responsible for leading multiple client implementations within the financial services ... The Customer Success Manager will act as a trusted advisor to senior stakeholders, performing ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa TechTarget

Customer Success Manager

Newton, MA · On-site

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Galderma

Senior Manager, 3PL Client Success

Boston, MA · On-site

The Opportunity The 3PL Client Success Senior Manager ensures compliant and effective distribution processes, costs, and performance across the 3PL Distribution Network for the Prescription business.

Informa

Senior Customer Success Manager

Newton, MA · On-site

Specifically, Customer Success Managers are responsible for providing strategic direction for ... Build appropriate narratives, presentations and client communications that showcase client success ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Boston, MA

Client Success Manager information

See Boston, MA salary details

$35.3K

$90.2K

$152.1K

How much do client success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success manager in Boston, MA is $90,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,500.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Boston, MA?

The most popular types of Client Success jobs in Boston, MA are:

What are popular job titles related to Client Success Manager jobs in Boston, MA?

For Client Success Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Boston, MA look for?

The top searched job categories for Client Success Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Client Success Manager jobs?

Cities near Boston, MA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Boston, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $90,241 per year, or $43.4 per hour.

Onboarder/Client Success Manager

UpdatePromise

Boston, MA • On-site

Full-time

Re-posted 9 days ago

Job description

Description
Become a Part of the UpdatePromise Team
UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it’s about each person bringing skills and passion to a challenging and constantly evolving world of technology.
UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.  Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
 

What exactly are we looking for?
An Implementation Rep. who has:
1. Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level.
2. The comfortability to coach and train individuals in large groups.
3. Self-motivated, and able to work with little to no supervision.
4. Intermediate experience with Microsoft Excel and Word.
5. A quick learner who is used to a fast paced environment, and can readily adapt to new changes.
6. Excellent time management and task prioritization skills.
7. The ability to trouble shoot problems, and solve issues creatively.

What are some things you will be doing?
1. Training and servicing new clients on the full suite of our products.
2. Follow-up support with existing clients once they are fully onboarded.
3. Building meaningful industry relationships to help keep existing clients and find new potential clients.
4. Traveling throughout the country to manage accounts to help ensure their success.
5. Data analysis and translating that data into thoughtful recommendations for training of service personnel.

What do we absolutely need from you?
1. An Associates Degree OR Similar Experience
2. Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)
3. Experience with work related travel
4. Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)
5. A huge plus if you have worked within the Automotive Industry!