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Client Success Manager Jobs in Virginia (NOW HIRING)

CBIZ

Client Success Account Manager | HCM

Roanoke, VA · Hybrid

Offer assistance with account management and technical support of UKG products * Work collaboratively with team members to ensure collective accountability for client success and consistent service ...

MARKETview

Director of Client Success

Richmond, VA

... to join our client success team in support of our college and university clients' success ... Exceptional time management skills * Desire to be curious and willingness to learn by asking ...

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

... to join our client success team in support of our college and university clients' success ... Exceptional time management skills * Desire to be curious and willingness to learn by asking ...

MARKETview

Director of Client Success

Richmond, VA

$100K - $110K/yr

... to join our client success team in support of our college and university clients' success ... Exceptional time management skills * Desire to be curious and willingness to learn by asking ...

24 Seven Talent

Customer Success Manager

Alexandria, VA · On-site

$85K - $100K/yr

Alexandria, VA (onsite - 10 WFH days per quarter) Our association client is seeking a Customer Success Manager to develop strong, long-term customer relationships and make strategic, operational, and ...

Acxiom

Senior Director Client Success

Richmond, VA

The Senior Director of Client Success serves as the connective hub of the organization that ... Has overall control of planning and managing expense priorities, and recommending and implementing ...

New

LMI Consulting, LLC

Customer Success Manager

Tysons, VA · On-site

Customer Success Manager Job Locations US-DC-Washington, DC | US-VA-Tysons Job ID 2026-13987 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Full-Time Overview We're ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This role involves developing strong client relationships, understanding their needs, and ...

EverDriven

Customer Success Manager

Arlington, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This role involves developing strong client relationships, understanding their needs, and ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

DSI Tech

Customer Success Manager

Woodbridge, VA · On-site

$90K - $120K/yr

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Virginia

Client Success Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do client success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client success manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Virginia? The most popular types of Client Success jobs in Virginia are:
What are popular job titles related to Client Success Manager jobs in Virginia? For Client Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Virginia look for? The top searched job categories for Client Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Client Success Manager jobs? Cities in Virginia with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,352 per year, or $39.6 per hour.
Client Success Specialist

Client Success Specialist

Atlantic Constructors, Inc.

Richmond, VA • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

At ACI we build our company and our culture not by counting people, but by making our people count!
$0.00 COST FOR MEDICAL, DENTAL, SHORT TERM DISABILITY & LIFE INSURANCE (EMPLOYEE ONLY) COVERAGE!
Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.
Benefits:
  • Medical Insurance Plan ($0.00 Employee-Only)
  • Dental Insurance Plan ($0.00 Employee-Only)
  • Short-Term Disability Plan ($0.00 Employee-Only)
  • Life Insurance Plan ($0.00 Employee-Only)
  • Vision Insurance Plan
  • 401(K) Retirement Plan with Generous Company Matching
  • Health Savings Plan with Generous Company Matching
  • Wellness Programs

Atlantic Constructors offers competitive benefits, for more information check out our on our website Acibuilds.com
Summary/Objective:
We are seeking an exceptionally organized, people-oriented, and high-energy Client Engagement & Success Specialist to play a central role in shaping our client experience.
This position is more than administrative support-it is a front-facing, relationship-driven role responsible for creating a seamless, elevated, and memorable experience for our clients, partners, and leadership. The ideal candidate thrives in a fast-paced environment, anticipates needs before they arise, and brings an outstanding personality that naturally builds trust, excitement, and connection.
You will serve as the connective tissue between clients, leadership, operations, and business development-ensuring every interaction reflects professionalism, warmth, and excellence.
Essential Functions:
Client Experience & Relationship Management
  • Serve as a polished and professional point of contact for clients, company executives, vendors, and partners
  • Create a welcoming, memorable experience for high-profile clients
  • Support client onboarding and ongoing relationship management
  • Coordinate client visits, facility tours, and engagements that leave a lasting impression

Executive & Administrative Support
  • Manage calendars, travel arrangements, and scheduling for executives and leadership
  • Coordinate meeting logistics, prepare agendas, and track follow-up action items
  • Assist in preparing presentations, reports, proposals, and communications
  • Maintain strict confidentiality when handling sensitive business information

Events, Marketing & Branding
  • Plan and execute customer appreciation events, trade shows, and networking functions
  • Coordinate company-hosted meetings and industry events from concept through execution
  • Plan and execute high-energy events-client appreciation, trade shows, networking functions
  • Help represent the company at industry events and meetings
  • Support social presence (LinkedIn, media touchpoints, etc.) to amplify engagement
  • Partner with sales and leadership to strengthen relationships and enhance visibility

Operations & Coordination
  • Maintain CRM systems, contact databases, and engagement records
  • Support sales teams and operational leaders with coordination and follow-through
  • Assist with office coordination and special projects as needed
  • Ensure consistent communication and alignment across internal teams

Supervisory Responsibility: No
Required:
  • 2+ years of experience in client engagement, executive support, hospitality, event coordination, or related roles
  • Strong communication skills with a charismatic, polished presence
  • Exceptional organizational ability and attention to detail
  • Proven ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Experience with CRM or event management tools is a plus
  • Self-starter with strong problem-solving skills and follow-through
  • Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail, and demonstrate problem-solving skills
  • Must adhere to all company policy and procedures

Preferred:
  • Event planning and coordination
  • Executive calendar and travel management
  • Customer relationship management (CRM systems)
  • Hospitality or customer service environments
  • Background in Industrial or Data Center construction, engineering, or fabrication is a plus
  • Education in marketing, communications, or a related field

The Personality We're Looking For (Critical to the role)
This role demands more than skill-it requires an exceptional personality.
We are looking for someone who is:
  • Naturally warm, engaging, and enthusiastic
  • Positive and energetic, with a genuine love for working with people
  • Comfortable interacting with high-level clients and leadership
  • The kind of person people want to work with
  • Proactive, thoughtful, and always one step ahead
  • Highly adaptable with a "no task too small" mindset
  • Able to create a sense of excitement, trust, and ease in every interaction
  • Willing to jump in and do whatever it takes to get the job done

Your ability to connect with people and create a remarkable experience will be just as important as your technical skills.
The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:
Work Environment:
  • This role is primarily office-based with frequent interaction across clients, partners, and leadership.

Physical Demands:
  • Routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax
  • Full use of PPE when walking through active trade shops (safety glasses, safety shoes, gloves, ear protection).

Travel:
  • Occasional travel to industry events, and client functions may be required.

Why Join Us?
This is a highly visible, high-impact role where you will directly influence client relationships and company growth. You'll work alongside leadership and play a key part in delivering a best-in-class experience for our clients, partners, and team.
If you are someone who combines exceptional organization with an unforgettable personality, we want to meet you.
Visit us at for more information!
Final compensation will be determined based on applicable experience, education, licensure, skills, and other relevant factors
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An Equal Opportunity/Affirmative Action Employer
Client Success Specialist

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