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Client Success Manager Jobs in Massachusetts (NOW HIRING)

Smithers Group

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and ... Client Relationship Management * Serve as the primary relationship owner for an assigned portfolio ...

Smithers

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and ... Client Relationship Management * Serve as the primary relationship owner for an assigned portfolio ...

Zelis

Client Success Director

Boston, MA · Hybrid

Proven success in leading Client Success organizations at scale ... Strong financial and operational management skills. * Ability to drive strategic initiatives and ...

Task Buddie

Client Success Specialist

Boston, MA · On-site +1

$60K - $75K/yr

Client Success Specialist About the Role Task Buddie is seeking Client Success Specialists to join ... In this role, you'll manage relationships with new and existing clients, ensuring a successful ...

Apps Associates

Customer Success Manager

Acton, MA · On-site

Customer Success Manager At Apps Associates our Customer Success Managers are professionals ... Experience driving revenue growth and client retention * Ability to communicate confidently with ...

Informa

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth ... Build appropriate narratives, presentations and client communications that showcase client success ...

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The role is responsible for leading multiple client implementations within the financial services ... The Customer Success Manager will act as a trusted advisor to senior stakeholders, performing ...

New

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The role is responsible for leading multiple client implementations within the financial services ... The Customer Success Manager will act as a trusted advisor to senior stakeholders, performing ...

New

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa

Customer Success Manager

Newton, MA

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa TechTarget

Customer Success Manager

Newton, MA · On-site

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Massachusetts

Client Success Manager information

See Massachusetts salary details

$35.5K

$90.7K

$152.9K

How much do client success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client success manager in Massachusetts is $90,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $108,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Massachusetts? The most popular types of Client Success jobs in Massachusetts are:
What are popular job titles related to Client Success Manager jobs in Massachusetts? For Client Success Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Massachusetts look for? The top searched job categories for Client Success Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Client Success Manager jobs? Cities in Massachusetts with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Massachusetts as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $90,716 per year, or $43.6 per hour.

Client Success Manager- Legal Customer Services

Corporate Immigration Attorneys

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Full job description

Corporate Immigration Attorneys is a business immigration firm that specializes in helping immigrants with extraordinary abilities apply for work sponsorship to work in the US. The majority of our clients are innovators or researchers in technology development or scientific research.
We are looking for Client Success Managers to act as a liaison and point of contact between our clients and attorneys, as well as help with the preparation, management, organization, and sending out of business immigration application documents to the United States Citizenship and Immigration Services (USCIS). Mandarin-speaking candidates are preferred as we have a large Mandarin-speaking client base.

This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law, and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.

Job Responsibilities

  • Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
  • Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
  • Interacting with clients and handling clients’ queries and complaints in a timely manner.
  • Place USCIS service request calls.
  • Handle premium processing forms.
  • Answer client messages in the case management system (CMS), subject to attorney approval.
  • Mail notices to clients as requested.
  • Prepare cover letter and mailing duplicate RFE pkg to USCIS.
  • Other Admirative duties as assigned.

Requirements

  • Bilingual in Mandarin Chinese
  • BA or MA degree preferred.
  • Excellent English writing skills.
  • Strong attention to detail.
  • Outstanding client service skills.
  • A high degree of self-motivation and ability to work independently under tight deadlines.
  • Demonstrated professional demeanor.
  • Excellent multitasking and time management skills.

Benefits

  • Health, HSA, dental, and vision insurance.
  • Long-term and short-term disability benefits.
  • Optional 401(k) with company matching contributions.
  • Paid time off.
  • Paid holidays.