ZipRecruiter

Log In

1

Client Success Manager Hybrid Jobs in Virginia (NOW HIRING)

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a senior-level Client Success Manager to support complex client relationships, lead advanced onboarding efforts, and help our higher education clients get the most value from Paradigm ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a senior-level Client Success Manager to support complex client relationships, lead advanced onboarding efforts, and help our higher education clients get the most value from Paradigm ...

next page

Showing results 1-20

All JobsClient Success Hybrid JobsClient Success Manager Hybrid JobsClient Success Manager Hybrid Jobs in Virginia

Client Success Manager Hybrid information

What are the key skills and qualifications needed to thrive as a Client Success Manager Hybrid?

To thrive as a Client Success Manager Hybrid, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, proactive mindset, and adaptability are critical soft skills for building trust and effectively addressing client needs in both remote and in-office settings. These skills ensure client satisfaction, retention, and long-term business growth in a dynamic work environment.

How does a Client Success Manager Hybrid typically balance on-site and remote work to effectively support clients and their internal team?

As a Client Success Manager Hybrid, you'll often split your time between working remotely and being on-site, depending on client needs and team meetings. This hybrid structure allows you to build strong relationships through in-person interactions while also leveraging virtual tools for regular check-ins and project updates. Successful CSMs proactively coordinate their schedules to ensure they are available for client milestones, team collaborations, and urgent issues, whether in the office or remotely. Clear communication and adaptability are key to maintaining high client satisfaction and seamless teamwork in this flexible environment.

What does a Client Success Manager Hybrid do?

A Client Success Manager Hybrid is responsible for ensuring clients achieve their desired outcomes while using a company’s products or services. The 'hybrid' aspect means they typically work both remotely and in-office, combining virtual meetings with in-person interactions. Their main duties include onboarding new clients, building lasting relationships, addressing client concerns, and collaborating with internal teams to deliver solutions. Client Success Managers also track client satisfaction and work to maximize client retention and expansion opportunities. Their role is crucial for fostering customer loyalty and driving business growth.

What is the difference between Client Success Manager Hybrid vs Customer Support Specialist?

AspectClient Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementBasic customer service skills, sometimes certifications in support tools
Work EnvironmentProactive client engagement, account management, strategic planningReactive support, troubleshooting, resolving customer issues
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, tech support

The Client Success Manager Hybrid focuses on proactive account management and building long-term client relationships, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily handles reactive customer inquiries and troubleshooting. While both roles involve customer interaction, the CSM Hybrid emphasizes retention and growth, whereas the Support Specialist centers on issue resolution.

What are popular job titles related to Client Success Manager Hybrid jobs in Virginia?

For Client Success Manager Hybrid jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Client Success Manager Hybrid jobs in Virginia look for?

The top searched job categories for Client Success Manager Hybrid jobs in Virginia are:

What cities in Virginia are hiring for Client Success Manager Hybrid jobs?

Cities in Virginia with the most Client Success Manager Hybrid job openings:

Client Success Manager Hybrid jobs near you
Infographic showing various Client Success Manager Hybrid job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Hybrid job distribution.

Client Success Manager

Orion Solutions

Reston, VA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

About the Client Success Manager position


We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the trusted point of contact for our clientschampioning their goals, ensuring they get ongoing value from our services, and acting as their voice within our organization. You'll collaborate closely with leadership and crossfunctional teams to deliver exceptional client experiences while upholding company standards and best practices.

This role is ideal for someone who thrives on ownership, values strong relationships, and enjoys balancing strategy with execution. You'll manage client engagement, track service activity, and partner with service and technical teams to drive satisfaction, retention, and long-term success. Through regular check-ins and alignment with technical leadership, you'll proactively address challenges, set clear expectations, and help clients achieve meaningful outcomes aligned to their business objectives.

If you're excited by accountability, collaboration, and making a real impact for clients, this role is built for you.

Client Success Manager Attributes and Characteristics

  • Strong understanding of the company's technology stack and services delivered to clients.
  • Ability to effectively communicate with client business owners and key stakeholders, while maintaining a deep understanding of their business objectives and IT environment. Able to translate those insights into meaningful success strategies, service alignment, and technology recommendations.
  • Stays informed on relevant market trends, industry developments, competitive landscape, and evolving client needs to proactively guide clients toward best practices and long-term success.
  • Collaborates closely with internal teams, including service, technical, and leadership groups, to develop and maintain technology roadmaps that support client goals and business outcomes.
  • Designs and executes a clear client engagement and communication plan, including regular touchpoints and success check-ins.
  • Coordinates with the sales team by identifying client needs or opportunities and ensuring any sales or procurement requests are documented appropriately in the PSA and routed to sales for follow-up.
  • Serves as a client advocate during service-related issues, working internally with the service and technical teams to resolve issues, communicate outcomes to the client, and help prevent recurrence through proactive improvement and problem management.
  • Manages and continuously refines the onboarding experience for new clients, overseeing the full onboarding journey with a strong focus on client satisfaction, clarity, and establishing the foundation for a long-term trusted relationship.

Position Responsibilities

  • Own client satisfaction, retention, and ongoing relationship management.
  • Prepare and conduct Quarterly Business Reviews (QBRs) and Management Business Reviews (MBRs), as appropriate.
  • Maintain consistent and proactive client engagement.
  • Support development and alignment of IT roadmaps and budget planning to meet client business objectives.
  • Drive service renewals and support service expansion through value realization and relationship strength.

Knowledge, Skills, and Abilities

  • Strong interest in staying current with existing and emerging technologies.
  • Ability to quickly learn and understand new technologies and services.
  • Enjoys sharing knowledge, collaborating with peers, and contributing to team success.
  • Excellent organizational, communication, and problem-solving skills.

Credentials and Experience

  • Bachelor's or Associate's degree preferred.
  • Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience.
Benefits
  • 401(k)
  • Health insurance
  • Dental insurance
  • Paid time off