Client Success Executive Jobs in Boca Raton, FL (NOW HIRING)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Merchant Region Executive (MRE) leads a team of field-based Market Managers and Merchant Consultants. MREs primary role is to drive responsible growth through the execution of merchant acquisition and deepening strategies to deliver payment processing solutions to Business Banking and Small Business clients that meet their business priorities. They partner with leadership across the Consumer and Business Banking organization to deliver the company by developing and executing integrated region-wide customer-driven strategies that drive exceptional client care, deeper client relationships, and operational excellence. They will work closely with cross functional and internal resources to deliver the voice of the client to the development of broader solution, marketing and sales strategies. MREs develop a team of high performing Market Managers, Merchant Specialists, and Merchant Consultants, hiring the right talent and ensuring they have the resources, skills, training and support to meet business objectives. They create and maintain an environment of accountability and continuous improvement. MREs lead with knowledge of the industry, client needs and Bank of America merchant solutions to provide coaching, vision and leadership to their teams.

Responsibilities:

• Lead a team of Market Managers, Merchant Specialists, and Merchant Consultants (~150 FTE)
• Expertise required in merchant pricing, software, gateways, and security, as well as expert industry knowledge in Healthcare, Retail, Restaurant, Business-to-Business, and ISVs
• Minimum 2 weeks of travel each month (approximately 10 Business Days per month)
• Drive accountability with leaders to ensure balanced performance is achieved, including assigned sales and revenue goals, operational excellence, risk management, and client experience standards
• Ensure partnership and growth strategies are implemented across the region to build relationships and cultivate new business and strategic alliances across Business Banking and Consumer client segments in order to promote Bank of America's suite of merchant solutions
• Act as a champion for clients by connecting expertise across the company to help them achieve their goals
• Recruit, develop and cultivate a diverse group of leaders and consultants within the region

Leadership Competencies:

• Organizationally savvy, proven leadership in coordination efforts across multi-business unit stakeholders
• Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus, and resolving conflicts in a large, distributed organization
• Strong communication skills at the executive level, able to simplify and concisely communicate complex information
• Strong data & business-centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes
• A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; acts in a transparent and consistent manner while always taking into account what is best for the organization.

Required Qualifications:

• 3-5+ years of direct leadership experience or comparable at a region or division level managing managers in the merchant business or related banking or payments field.
• The ability to translate strategy into tactics for the organization to implement, navigate a highly matrixed organization, and create realistic goals and implementation plans that are achievable and successful
• Comfortable with ambiguity and uncertainty; can adapt nimbly and lead others through complex situations
• Proven ability to manage complex large-scale initiatives, driving timely decisions

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Cherry Hill - 22 W MARLTON PIKE - CHERRY HILL BC (NJ7182), US - NJ - Paramus - 115 W CENTURY RD - COUNTRY CLUB PLAZA (NJ2652), US - NJ - Princeton - 845 ALEXANDER RD (NJ8845), US - NJ - Upper Montclair - 560 Valley Rd (NJ6280), US - NY - Melville - 300 BROADHOLLOW RD - BANK OF AMERICA (NY5529), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - VA - Richmond - 8011 VILLA PARK DR - VILLA PARK OPS CENTER BLDG B (VA2125)Pay and benefits informationPay range$175,500.00 - $231,700.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.