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Client Success Associate Jobs in New Rochelle, NY

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

The Customer Success Associate role is a foundational role with the autonomy to define and shape ... Qualifications * 1-2 years of client facing work experience, ideally at a SaaS company (bonus ...

Cadent

SVP, Client Success

Manhattan, NY · On-site

$275K - $385K/yr

This leader will guide a large team of talented associates to ensure clients get the simplest ... The Senior Vice President of Client Success will unify these models under a single client value ...

Bipsync

Customer Success Associate

Manhattan, NY · Hybrid

You will be joining an established Customer Success team and will be entrusted with managing client ... The Associate will interact with their colleagues and clients to address issues, guide them through ...

Bipsync

Customer Success Associate

New York, NY · On-site

$70K - $90K/yr

You will be joining an established Customer Success team and will be entrusted with managing client ... The Associate will interact with their colleagues and clients to address issues, guide them through ...

Cadent

SVP, Client Success

Manhattan, NY

This leader will guide a large team of talented associates to ensure clients get the simplest ... The Senior Vice President of Client Success will unify these models under a single client value ...

Cadent

SVP, Client Success

Manhattan, NY

$275K - $385K/yr

This leader will guide a large team of talented associates to ensure clients get the simplest ... The Senior Vice President of Client Success will unify these models under a single client value ...

Cadent

SVP, Client Success

Manhattan, NY · On-site

This leader will guide a large team of talented associates to ensure clients get the simplest ... The Senior Vice President of Client Success will unify these models under a single client value ...

Findigs

Customer Success Associate

Manhattan, NY · Hybrid

The Role We are looking for a Customer Success Associate who can serve as a trusted and effective ... Conduct periodic, proactive client outreach to ensure ongoing engagement, monitor product usage ...

Findigs

Customer Success Associate

New York, NY · On-site

The Role We are looking for a Customer Success Associate who can serve as a trusted and effective ... Conduct periodic, proactive client outreach to ensure ongoing engagement, monitor product usage ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in New Rochelle, NY

Client Success Associate information

See New Rochelle, NY salary details

$19K

$54.5K

$95.7K

How much do client success associate jobs pay per year?

As of Jun 13, 2026, the average yearly pay for client success associate in New Rochelle, NY is $54,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $67,400.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in New Rochelle, NY? The most popular types of Client Success jobs in New Rochelle, NY are:
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Client Success Associate jobs near you
Client Success - Product Senior Associate

Client Success - Product Senior Associate

JPMorgan Chase & Co

Manhattan, NY

Full-time

Medical, Retirement

Posted 16 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 469 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

Shape the future of our customer experiences and directly influence product success. Dive headfirst into dynamic collaborations, leverage data to spark change, and guide customers' trust during crucial onboarding moments.
As a Senior Customer Success Associate in Connected Commerce on the Wallets and Lending team, you support our clients throughout their journeys with our products. As a core contributor of the team, you are responsible for customer onboarding, adoption, and beyond, working closely with the Customer Success team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction.  

Job responsibilities
  • Executes product adoption, expansion, and retention activities to support a healthy customer base
  • Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team
  • Guides new customers through the onboarding process, initial setup and configuration of our products to fit their specific needs
  • Tracks and analyzes key success metrics to measure customer health
  • Identify opportunities for improvement while preparing reports for internal stakeholders and highlighting customer outcomes and areas of opportunity
  • Partner closely with Technology, Design, and Analytics teams to drive product delivery efforts
Required qualifications, capabilities, and skills
  • 4+ years of experience or equivalent expertise in customer success for a technical product
  • Possess working knowledge of modern payments systems and API architecture, including experience with RESTful APIs, payment gateways, and integration of digital wallets or real-time payment platforms
  • Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
  • Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
  • Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
  • Proven track record of managing financial risks and controls

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

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