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Client Success Analyst Jobs in Minnesota (NOW HIRING)

Netrio

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client ... Analytical and data-driven mindset * Demonstrated desire for continuous self-improvement and ...

Netrio

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client ... Analytical and data-driven mindset * Demonstrated desire for continuous self-improvement and ...

NETRIO

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client ... Analytical and data-driven mindset * Demonstrated desire for continuous self-improvement and ...

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All JobsClient Success Analyst JobsClient Success Analyst Jobs in Minnesota

Client Success Analyst information

See Minnesota salary details

$16

$25

$38

How much do client success analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for client success analyst in Minnesota is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.27 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Minnesota?

For Client Success Analyst jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Minnesota look for?

The top searched job categories for Client Success Analyst jobs in Minnesota are:

What cities in Minnesota are hiring for Client Success Analyst jobs?

Cities in Minnesota with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,152 per year, or $25.1 per hour.

Senior Analyst - Client Risk Prevention

Minneapolis, MN • On-site

Royal Bank of Canada
Banking and Credit Intermediation • 10K+ employees
Learn more about Royal Bank of Canadaexternal

$77K - $143K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Description
What is the opportunity?
As a Senior Analyst, Client Risk Prevention in the Business Risk Oversight team, you will be responsible for the intake and case management of incidents of fraud, financial exploitation, and vulnerable client support, providing proactive and responsive advice to advisors, business partners, and functional groups. This role requires someone who has a a passion for helping others and the ability to demonstrate time management, professionalism, and empathy with a calm demeanor while addressing potentially stressful, time-sensitive situations.
Please note that the firm will consider on a case-by-case basis candidates who are willing work from any existing US RBC Wealth Management office.
What will you do?
  • Applying knowledge of regulations, laws, internal policies and standards, and best practices, to serve as a centralized intake resource and subject matter expert for US Wealth Management in response to potential fraud and/or client exploitation OR conduct timely comprehensive investigation which entails monitoring, identifying, investigations, and when appropriate, reporting of fraudulent activity indicative of elder financial exploitation, fraud, or any other financial risk or crime based on regulations, laws, internal policies and standards, and best practices.
  • Manage a high volume of assigned cases efficiently and effectively
  • Prepare detailed written analysis of research and findings in case management system (Salesforce). This would include documenting all research, recommendations, reports, holds, coordinate with internal business partners and agencies, evidence obtained, and guidance and education provided to field during a review.
  • Provide clear and effective communication with financial advisors, complex/branch associates, and others as needed to gather pertinent information related to a review and to partner with parties during the duration of a review.
  • Fulfill documentation requests from government agencies such as adult protective services
  • Assist with the development and maintenance of department content including training materials, procedures, employee resources, and client-facing materials
  • Partner closely with legal, compliance and risk colleagues to fulfill overall business risk objectives, including with respect to risk programs (e.g., Risk Culture and Conduct, Reputational Risk, Third Party Risk, Issues Management, Privacy, Operational Risk Events and Root Cause Analysis).
  • Assist managers with tracking metrics and identifying trends for process improvement and efficiency
  • Utilize a wide variety of research and transaction monitoring tools to identify fraudulent activity.
  • Ability to foster and develop relationships across the department and developing as a trusted contact in this specific area of expertise

What do you need to succeed?
Must-have
  • Bachelor's degree or equivalent experience securities or retail banking industries
  • Five or more years of related experience with operational risk, financial investigations or operational knowledge of the broker dealer or financial services environment
  • Ability to adapt to changing dynamics, including evolving intervention techniques, changing resources, and new procedures
  • Effective time management to address high volume of cases while multi-tasking and prioritizing matters appropriately based on time sensitivity
  • Analytic and Problem-Solving Skills, attention to details, highly organized and excellent communication skills (both written and oral)
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Nice-to-have
  • Series 7, 66 and 24
  • Certified Fraud Examiner (CFE) or Certified Financial Crimes Investigation (CFCI) Certification
  • Experience working with external entities such as law enforcement, APS agencies, state securities regulators
  • Advanced research and analytical skills such as an ability to assess and analyze large amounts of data with a high attention to detail
  • Advanced data query and analysis stills such as SQL or Snowflake

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to do challenging work.
  • Opportunities to build close relationships with clients.

The expected salary range for this particular position is $77,000-$143,000 (Chicago), $70,000-$130,000 (Minneapolis), depending on your experience, skills, and registration status, market conditions and business needs.
You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
  • Drives RBC's high-performance culture
  • Enables collective achievement of our strategic goals
  • Generates sustainable shareholder returns and above market shareholder value

Job Skills
Business Performance Management, Investment Economics, Investment Risk, Investment Risk Management, Market Risk, Performance Management (PM), Risk Control, Risk Management, Standard Operating Procedure (SOP)
Additional Job Details
Address:
250 NICOLLET MALL:MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-08-31
Application Deadline:
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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