ZipRecruiter

Log In

1

Client Success Agent Jobs in Springfield, VA (NOW HIRING)

The Atlantic District

Lead Agent

Centreville, VA · On-site

$220K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Review existing client accounts periodically to confirm their coverage remains aligned with their ... Demonstrated success in meeting sales targets and retention goals. Experience mentoring junior ...

previous pagenext page

Showing results 21-40

All JobsClient Success Agent JobsClient Success Agent Jobs in Springfield, VA

Client Success Agent information

See Springfield, VA salary details

$12

$25

$49

How much do client success agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for client success agent in Springfield, VA is $25.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.35 per hour, depending on experience, location, and employer.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What are popular job titles related to Client Success Agent jobs in Springfield, VA?

For Client Success Agent jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Client Success Agent jobs in Springfield, VA look for?

The top searched job categories for Client Success Agent jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Client Success Agent jobs?

Cities near Springfield, VA with the most Client Success Agent job openings:

Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $52,612 per year, or $25.3 per hour.

Account Representative - State Farm Agent Team Member

Azzy Abu-Omar - State Farm Agent

Fairfax, VA • On-site

$60K - $90K/yr

Full-time

Medical, PTO

Re-posted 18 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule

ABOUT OUR AGENCY:
I've been with State Farm for 25 years, and opened my own agency in 2021. We’re proud to have built a strong foundation of knowledge and dedication to serving our clients over the past years. We’re a family-oriented, team-focused agency with 5 team members who genuinely care about one another and our community. We work together as a close-knit work family, fostering an environment where everyone takes pride in their contributions and shares in the success of the office.
At our agency, there’s always room to grow. Everyone here takes ownership of their role, which has allowed us to achieve company promotions and continual success. We’re more than just a workplace - we’re a community of people who support one another, strive for excellence, and give back to those around us.
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Azzy Abu-Omar - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Provide information about insurance products and services.
  • Assist clients with policy applications and renewals.
  • Handle client inquiries and provide timely responses.
  • Maintain accurate records of client interactions.
QUALIFICATIONS:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Experience in customer service or sales preferred.
  • Bilingual Spanish preferred.
  • Currently licensed applicants preferred.