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Client Strategy Manager Jobs in Virginia (NOW HIRING)

Layer 9

Strategic Service Manager

Suffolk, VA · On-site

$89K - $122.70K/yr

STRATEGIC SERVICE MANAGER Werelooking for astructured, detail-oriented leader to guide our client ... Youllbe responsible for ensuring our proactive service model delivers client strategy, stronger ...

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Client Strategy Manager information

See Virginia salary details

$55K

$123.6K

$215.6K

How much do client strategy manager jobs pay per year?

As of May 30, 2026, the average yearly pay for client strategy manager in Virginia is $123,589.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,200.00 and $156,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Strategy Manager, and why are they important?

To thrive as a Client Strategy Manager, you need expertise in account management, data analysis, and strategic planning, typically backed by a degree in business, marketing, or a related field. Familiarity with CRM platforms, digital analytics tools, and project management software is often required. Exceptional communication, relationship-building, and problem-solving skills help you deliver value and foster long-term client partnerships. These abilities are crucial for effectively aligning client goals with business solutions and ensuring successful client outcomes.

How does a Client Strategy Manager typically collaborate with cross-functional teams to achieve client goals?

Client Strategy Managers often serve as a bridge between clients and internal teams such as sales, marketing, product development, and analytics. They facilitate communication to ensure everyone is aligned on client objectives, timelines, and deliverables. Regular meetings, status updates, and strategic planning sessions are common, allowing the manager to translate client needs into actionable tasks for each team. This collaborative approach helps deliver cohesive solutions that drive client success while fostering a strong internal working environment.

What does a Client Strategy Manager do?

A Client Strategy Manager is responsible for developing and executing strategies to help clients achieve their business goals. They act as a bridge between the client and internal teams, ensuring that client needs are understood and met through tailored solutions. Their role often involves analyzing market trends, identifying growth opportunities, and optimizing client relationships to drive long-term success. Effective communication, project management, and analytical skills are essential in this position.

What is the difference between Client Strategy Manager vs Account Manager?

AspectClient Strategy ManagerAccount Manager
Primary FocusDeveloping strategic plans to grow client accounts and ensure long-term successManaging day-to-day client relationships and ensuring client satisfaction
Required SkillsStrategic thinking, data analysis, business developmentCommunication, relationship management, problem-solving
Work EnvironmentCollaborates with sales, marketing, and executive teamsDirect interaction with clients and internal teams
Common Industry UsageConsulting, marketing, advertisingAdvertising agencies, tech companies, service providers

The main difference is that a Client Strategy Manager focuses on creating and implementing strategic plans to grow client accounts, while an Account Manager handles ongoing client relationships and day-to-day account management. Both roles require strong communication skills, but the Strategy Manager emphasizes planning and growth initiatives, whereas the Account Manager prioritizes client retention and satisfaction.

What are the most commonly searched types of Client Strategy jobs in Virginia? The most popular types of Client Strategy jobs in Virginia are:
What are popular job titles related to Client Strategy Manager jobs in Virginia? For Client Strategy Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Strategy Manager jobs in Virginia look for? The top searched job categories for Client Strategy Manager jobs in Virginia are:
What cities in Virginia are hiring for Client Strategy Manager jobs? Cities in Virginia with the most Client Strategy Manager job openings:
Client Strategy Manager jobs near you

Strategic Service Manager

Layer 9

Suffolk, VA • On-site

$89K - $122.70K/yr

Full-time

PTO

Posted 4 days ago

Job description

Salary:

ABOUT LAYER 9

At Layer 9,were building more than IT services,werebuilding trust. Our culture is built on collaboration, accountability, and continuous improvement. We Work Hard by delivering world-class customer experiences andcutting-edgesolutions. We Play Hard with team and family events, personal growth opportunities, and benefits that protect your time and well-being.


STRATEGIC SERVICE MANAGER

Werelooking for astructured, detail-oriented leader to guide our client-facing account management teams.Thisrole is perfect for someone who thrives onclarity, process, and measurable resultswhile developing others to do the same.

Youllbe responsible for ensuring our proactive service model delivers client strategy, stronger technology alignment, and a greater client experience. Success in this role meansbuilding efficient systems, setting clear expectations, and holding teams accountabletohigh standards.

WHAT YOU'LL DO

  • Lead, coach, and develop cross-functional service teams.
  • Establish clear roles, KPIs, and development paths.
  • Standardize andoptimizeworkflows toeliminateinefficiency.
  • Ensure proactive client services reduce issues and add measurable value.
  • Partner across departments to ensure seamless end-to-end service delivery.
  • Use performance metrics to drive accountability and improvement.

WHAT YOU BRING

  • Experience leading client-facing teams. (Experience in an MSP or IT Services company is a plus)
  • Proven ability tooptimizeprocesses and deliver measurable results.
  • Strong operational knowledge (ITIL, EOS, orTruMethods is a plus).
  • Excellent communication and conflict resolution skills.
    Comfort balancing strategic planning with tactical execution


WHY JOIN LAYER 9

  • A culture of accountability and collaboration.
  • Career growth paths with technical and leadership development.
  • Competitive pay and benefits, including PTO designed for balance.
  • Opportunities to implement your ideas and make a measurable impact


Thank you for taking the time to apply with us.We are looking forward to hearing from you. Step two of the application process is to complete a Culture Index that you can find HERE.